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One Vendor’s Mission to Make Service Businesses Click - Part 4
Part 1 of this blog series introduced ClickSoftware Technologies (NASDAQ: CKSW), which until recently has focused solely on workforce and service optimization

m part 4  devices, and retail. As mentioned in Part 3, ClickSoftware has strong geographic coverage (and balanced revenue contribution from its major regions), as well as a growing set of partners, including the aforementioned strategic partnership with SAP . Many  independent software vendors (ISVs)  incorrectly assume that SAP (or IBM , Oracle , and Microsoft for that matter) will do all the sales and marketing legwork and that the partnership is an instant gold mine. Well, not so fast. ClickSoftware Read More...
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Documents related to » m part 4


Job Scheduling Maze in Distributed IT Landscapes - Part 1
We certainly learn new things every day, and sometimes out of pure serendipity. Namely, when I was recently asked by one of my industry contacts (working for a

m part 4  Scheduling Maze in Distributed IT Landscapes - Part 1 We certainly learn new things every day, and sometimes out of pure serendipity. Namely, when I was recently asked by one of my industry contacts (working for a PR agency) whether I would like to have a briefing with and about his client, whose name included the word batch as a part, I agreed, thinking it was a process enterprise resource planning (ERP) vendor or maybe a manufacturing execution system (MES) vendor. To my chagrin, as soon as the Read More...
Enterprise Applications Battlefield Mid-Year Scoreboard Part 4: Other Vendors, CRM, SCP & User Recommendations
Application vendors find themselves in a precarious situation where, concurrently with dismal revenue inflow, there is a need for bigger investment in the

m part 4  discussed the impact on Microsoft. Part Three discussed the Market Impact on IBM. This part covers the other ERP vendors, CRM, SCP, and makes User Recommendations. Other ERP Vendors The bigger is better largely applies in the case of pure enterprise application providers as well, since vendors like SAP , Oracle , PeopleSoft and Siebel , with a sufficient number of clients are in the best position to ride out the storm. They can go back to their client base to up-/cross-sell new products, and that is Read More...
UNIT4: The (Largely) Untold Story - Part 1
February and bleak mid-winters are not exactly the high season for software user conferences in North America, and thus I accepted the invitation by UNIT4

m part 4  estimate that the SaaS market would reach $8 billion in 2009, a 21.9 percent increase from 2008 revenue of US$6.6 billion, no wonder that Salesforce.com has increased its interest in SaaS accounting (and likely in other applications down the track). Part 2 of this series will focus on FinancialForce.com’s strengths and potential challenges and on its on-premise step-sibling CODA’s recent developments. Your comments and opinions about post-implementation agility and UNIT4’s diversified strategy Read More...
Optiant Going to a (Much) Better Place: Logility - Part 1
The mergers and acquisition (M@A) market seems to be coming back slowly. One evidence of this could be the late-March acquisition of long-struggling

m part 4  independent competitors such as  Mercia (now part of Infor )  and  Demantra (now part of Oracle Value Chain Planning ) . Another best-kept secret in the market is that Logility has possibly the most complete SCM functional footprint. Namely, its fully integrated Voyager solution optimizes supply chain processes from forecasting to supply planning and global sourcing and production to final delivery (execution). Part 2 of this series will analyze current Logility’s offerings for companies of all Read More...
Epicor Claims The Forefront Of CRM.NET-ification Part 1
By harnessing .NET possibly more zealously than its creator Microsoft’s Great Plains and Navision enterprise counterparts, and while difficult market conditions

m part 4  Claims The Forefront Of CRM.NET-ification Part 1 Epicor Epicor Claims The Forefront Of CRM.NET-ification P.J. Jakovljevic & L. Talarico - June 11, 2002 Event Summary On May 21, Epicor Software Corporation (NASDAQ: EPIC), one of leading providers of integrated enterprise and e-Business and collaborative commerce software solutions solely for the mid-market, announced Clientele Customer Support 8.0 , the first application of the Clientele CRM.NET Suite that is completely built on the architecture of Read More...
Deltek's Second Bite at the IPO Cherry (Part IV)
Part III of this blog series analyzed the relatively recently launched Deltek Vision 5 [evaluate this product] and Deltek Costpoint 6 [evaluate this product

m part 4  evolve the original project-centric messaging that was described in Part I of this blog series . Every vendor must reinvent itself into something new/interesting every few years at a minimum. Deltek's continual focus on things like EVM or project portfolio management (PPM) without any sizzle might begin to sound a bit flat after a while, at least in the global market. But we may find out soon. Namely, in only a few days, during the Deltek Insight '08 annual user conference, the vendor might come out with Read More...
Jaspersoft 4 Goes Big Data
On January 11, 2011, Jaspersoft launched a new version of its business intelligence (BI) suite named Jaspersoft 4, and just a couple of weeks later, on January

m part 4  business intelligence (BI) suite named Jaspersoft 4 , and just a couple of weeks later, on January 25, the open source BI provider launched a new set of software tools that provides support for a wider variety of data sources in the “Big Data” space . This is a clear sign that BI applications will come to address a wider number of data sources and expand the reach as well as the size of the information that BI systems can handle. The product launch provides support for a wide range of massive data Read More...
The Lexicon of CRM - Part 1: From A to I
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most

m part 4  Lexicon of CRM - Part 1: From A to I The Lexicon of CRM Part 1: From A to I R. Garland - October 12, 2001 0 - A  360 degree view of the customer - A term used to describe the ability for virtually anyone in the company to know anything about the customer (products bought, support calls made, web site visits conducted, etc.). A complete, 306 degree view of customer information. 3G - Supposedly the ultimate wireless protocol technology that is already being used in areas outside of North America where Read More...
A Tale of a Few Good SCM Players - Part 2
Part 1 of this blog post series followed the progress of Manhattan Associates from its inception in 1990 throughout the mid-2000s. During this time, Manhattan

m part 4  of a Few Good SCM Players - Part 2 Part 1 of this blog post series followed the progress  of  Manhattan Associates  from its inception in 1990 throughout the mid-2000s. During this time, Manhattan Associates was the epitome of an immaculate  supply chain management (SCM ) software company in terms of market share, growth, profitability, and its products’ capabilities. Indeed, the company was the industry standard for the supply chain execution (SCE) space and the envy of competitors. But Read More...
Infor24: Demystifying Infor’s Cloud Strategy - Part 2
Part 1 of this blog series started with the assertion that cloud computing is reaching mainstream adoption in the enterprise applications space. Indeed

m part 4  Demystifying Infor’s Cloud Strategy - Part 2 Part 1 of this blog series  started with the assertion that  cloud computing  is reaching mainstream adoption in the enterprise applications space. Indeed, virtually all renowned  independent software vendors (ISVs)  already offer or plan to offer some or all of their products as a service ( on-demand software ). My blog post then expanded onto some cloud computing definitions and nuances, to establish that  enterprise resource planning (ERP) Read More...
Taking Stock of TAKE Supply Chain Solutions - Part 2
Part 1 of this blog series introduced TAKE Supply Chain, a supply chain management (SCM) division of TAKE Solutions, Ltd. The TAKE Solutions parent company is a

m part 4  many of which were mentioned in Part 1 ): High procurement, receiving, and A/P costs Invoice matching discrepancies Payment delays and errors Supplier claims and payment disputes Errors not discovered until 30 – 45 days after the fact Schedules wrong, delayed and/or not published Commitments wrong, delayed and/or not communicated High inventory, scrap, and rework due to excess purchases, fulfillment mistakes, and early shipments Suppliers do not provide compliant shipping documents and labels Orders Read More...
SaaSy Discussions (Part I)
Much has been said and written lately, on TEC's web site as well as on many other peer sites, about the on-demand deployment model, especially about multi

m part 4  easy integration using extensible markup language (XML)/web services standards. Part Ia of this blog post will continue with Consona's concrete CRM portfolio that enables TCM, and will conclude with a well-known manufacturing ERP vendor's approach to software deployment. In the meantime, your comments with regard to the opinions and assertions expressed thus far are welcome. How important are the abovementioned considerations in your software selections, and what are your CRM experiences? Read More...
Deltek's Second Bite at the IPO Cherry (Part III)
Part II of this blog series analyzed the relatively recently launched Deltek EPM suite, which came as a result of three focused acquisitions. It also analyzed

m part 4  Deltek Briefing Wizard product mentioned in Part II of this blog series ): they mirror the portfolio management tools that Wall Street traders use to manage investments. Other new enhancements in Deltek Vision 5 would be the Inventory Management module (for customers with inventory needs in the Information Technology [IT] Consulting, Architecture & Engineering [A&E] and Interior Design sectors); enhanced earned value reporting; new international capabilities (localized further for the United Kingdom [UK] Read More...
PLM (Vendors) and Lean Product Development-Part 3: Siemens PLM Software
After talking about Dassault Systèmes in Part 2 of this blog series, I’d like to move to another prominent player in the product lifecycle management (PLM

m part 4  (Vendors) and Lean Product Development-Part 3: Siemens PLM Software After talking about Dassault Systèmes in Part 2 of this blog series , I’d like to move to another prominent player in the product lifecycle management (PLM) field— Siemens PLM Software . In this blog post, I will give my personal interpretations about the major relevancies between Siemens PLM’s offerings and lean product development (LPD). My first impression of Siemens PLM is the comprehensiveness of its product offerings. The Read More...

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