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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 magic quadrant for contact center workforce optimization


Designing for Digital: 8 Tips for Creating Digital Publications that Engage Customers and Drive Sales
The overarching goal of any digital publication is to tell a story that connects with your customers in as many ways as possible. Today, this means bringing

magic quadrant for contact center workforce optimization  e-commerce, e-commerce platform, digital design, engagement platform, digital media solution, digital publishing solution

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Process Outsourcing (BPO)

Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact center services. 

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New Realities of Retail Workforce Management: Myths versus Facts


With an economic recovery underway, retailers are leveraging workforce management (WFM) tools to help them address their most pressing needs—cost reduction, return on investment (ROI), and measurably improved performance—while instilling practices that will serve them tomorrow and beyond. Find out how market leaders are leveraging the considerable benefits of WFM systems to gain a significant competitive advantage.

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License Optimization


Enterprises are embracing new technologies like grid, virtualization, and multi-core processors that allow them to do more with fewer licenses. Vendors have responded with new licensing schemes—but while the calculations may be complex, the ramification is simple: enterprises must find new ways to meter software usage efficiently and effectively. Find out about four key tenets of a winning license optimization strategy.

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Forrester’s Ideal Tool Set For Application Performance Management For Better Business Performance


In this white paper, Forrester Consulting evaluates issues surrounding the management of IT transactions, applications, and business services. A survey was conducted of 159 professionals with direct responsibility for business-critical applications. All enterprises surveyed had fundamental issues while managing the performance of these applications and business services.

Each evolution of application technology and business services has brought another level of complexity and has increased the obsolescence of traditional IT management processes and tools, especially in the area of proactive performance management. Numerous studies have directly linked business productivity, revenue, and client satisfaction with application performance management (APM).

The survey data shows a number of trends that make an ideal management solution, including the understanding of the customer experience and the ability to bring together data from infrastructure components in a way that allows it to be shared by the issue investigation teams.

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Five BI Success Factors for the Midsize Organization: Tactical Guidelines for Effective BI Deployment


Midsize businesses feel the most pressure to boost revenue and increase profits—and have smaller margins for error. Achieving your goals requires making smart, timely decisions that are backed by solid data. With a business intelligence (BI) solution, you can make timely informed decisions and improve productivity, while maximizing value and return. Find out about the five success factors for implementing a BI solution.

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Technology Evaluation Centers and the Vendor Shootout™ for ERP Team Up for Another Two Years of Premium ERP Software Assessment and Comparison Events


The Vendor Shootout for ERP is North America’s first and longest running event focused on simplifying enterprise resource planning (ERP) software evaluation and selection. Technology Evaluation Centers (TEC) returns as the moderator for the events in 2015 and 2016, featuring six or more of the world’s leading software vendors presenting their ERP solutions head-to-head, live, under one roof.

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Top Ten Tips for Selecting the Right Digital Signature Solution for Your Organization


As the traditional paper-based world gives way to global digital businesses, documents often require signatures to be collected from people across the world, including employees, customers, and partners. This can break a fully automated workflow and add unnecessary delays and expenses to what can be a completely digital process. Learn how to employ easy-to-use tools for digitally signing and authenticating documents and forms in this white paper.

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Magic Quadrant for Midmarket and Tier 2-Oriented ERP for Product-Centric Companies




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Pricing for Profit in the Hotel Industry: Empowering Pricing Managers for Greater Bottom-line Impact with Improved Market Price Intelligence


Competitive pricing, and its impact on revenue, is a mainstay of marketing in the highly-competitive hotel industry. The real-time nature of the Internet means that sales, pricing, and revenue managers must abandon inward-looking cost-plus pricing models in favor of more rigorous outward-focused knowledge-based strategies. A system that provides market intelligence data creates important advantages for pricing managers.

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Steps for Selecting Business Software Solutions: A How-To Guide for Growing Companies


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Using Web Technology for Competitive Advantage: How Manufacturers Leverage the Web for Internal Efficiency, Enhanced Customer Service, and Increased Sales


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