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Documents related to » magic quadrant for contact center workforce optimization


License Optimization
Enterprises are embracing new technologies like grid, virtualization, and multi-core processors that allow them to do more with fewer licenses. Vendors have responded with new licensing schemes—but while the calculations may be complex, the ramification is simple: enterprises must find new ways to meter software usage efficiently and effectively. Find out about four key tenets of a winning license optimization strategy.

MAGIC QUADRANT FOR CONTACT CENTER WORKFORCE OPTIMIZATION:
8/8/2008 2:12:00 PM

Business Process Management and Optimization
Business processes are strategic assets. They not only generate revenue, but also represent a significant proportion of operational costs. Managing them properly is key to your organization’s success. Find out how business process management and optimization (BPMaO) can help you understand, manage, and improve your business processes in order to deliver value-added products and services to your clients.

MAGIC QUADRANT FOR CONTACT CENTER WORKFORCE OPTIMIZATION: bpm software companies, business process management software vendors, bpm software vendors, business process management applications, business process management training courses, bpm business process management software, business process management bpm software, bpm business management process software, business process management software, software business process management, business process management certificate, business process management courses, online business process management, business process management software comparison, open source business process management software, .
12/29/2011 12:44:00 PM

Less Stock, More Profit: Inventory Optimization
Less Stock, More Profit: Inventory Optimization. Download Technology Research White Papers In Relation To the Inventory Optimization. Inventory optimization is the area where most enterprise resource planning (ERP) software implementations get the highest and fastest return on investment (ROI). However, many companies implementing an ERP solution don’t add a dedicated inventory optimization module. Learn how inventory optimization can offer companies huge potential to maximize the value of IT investments—and keep inventory levels at the right balance.

MAGIC QUADRANT FOR CONTACT CENTER WORKFORCE OPTIMIZATION:
11/21/2008 11:17:00 AM

Contact Optimization for Direct Marketers
In today’s complex, ever-evolving marketplace, the need to integrate marketing processes and channels has never been more apparent. Marketers are looking to maximize the value of each customer interaction, both inbound and outbound. Customer analytics is a critical function in leading this change. Find out how embracing analytics can help you evaluate campaigns, drive contact strategies, and enhance customer experience.

MAGIC QUADRANT FOR CONTACT CENTER WORKFORCE OPTIMIZATION:
2/27/2009 4:20:00 PM

Mobile Workforce Management Strategies: The Future of Strategic Mobile Workforce & Expense Management
The by-product of a changing economy, increasingly mobile and remote workforces are fueled by the proliferation of high-speed networks. This white paper outlines how to best manage a rapid transition to work environments that support a global, mobile, and remote workforce, making the best of their skills and maintaining their identification with the organization, its culture, and its goals.

MAGIC QUADRANT FOR CONTACT CENTER WORKFORCE OPTIMIZATION: SumTotal, mobile workforce, mobile workforce management, pdf, whitepaper, expense management, mobile expense management, workforce management, mobile workforce management, organizational goals.
1/14/2012 12:29:00 AM

5 Things You Need to Know to Empower Today’s Mobile Workforce
As the lines between work and personal life continue to blur, IT departments are under increasing pressure to support personal-liable mobile devices. But simply locking down a device to protect it limits its usefulness. Rather, companies need to use proper solutions that consider various factors such as the ever-changing regulations on safeguarding corporate data. Know 5 key points for developing a mobile workforce strategy.

MAGIC QUADRANT FOR CONTACT CENTER WORKFORCE OPTIMIZATION: mobile device management, MDM, MDM strategy, byod, BlackBerry, enerprise smartphones, enterprise tablets, mobile unified communications, mobile platform security, mobile security, Integrate.com.
12/27/2012 4:40:00 PM

How One Provider s Solution Covers the Bases of Price Optimization and Management
What are the solutions that enable Zilliant's customers to gain a better understanding of their markets' price response and translate this into more profitable pricing? Zilliant Precision Pricing Suite encompasses distinct solutions geared for each step of the pricing process.

MAGIC QUADRANT FOR CONTACT CENTER WORKFORCE OPTIMIZATION: data-driven price management, price management software, price optimization, price segmentation, pricing science, enterprise resource planning, ERP, customer relationship management, CRM, business-to-business, B2B, four sales phases, price analysis, price setting, hypertext markup language, HTML, targeted reports, analytics dashboards, service-oriented architecture, SOA, data warehouses, key performance indicator, KPI, online analytical processing, OLAP, scorecards, operational research, OR, bui.
6/11/2007

How to Align Your Workforce with Business Objectives
Best-in-class companies have learned the secrets, and now you can too in aligning your workforce with business objectives.

MAGIC QUADRANT FOR CONTACT CENTER WORKFORCE OPTIMIZATION: align workforce business objectives, align, workforce, business, objectives, workforce business objectives, align business objectives, align workforce objectives, align workforce business..
12/7/2009

Case Study: Material Management Optimization
To be certain its materials management functions were up to par with industry best practices, a South African fertilizer plant obtained the services of an inventory optimization firm. In doing so, it was able to identify weak links in its inventory control processes, and achieved a savings of over $2 million (USD)—an impressive return on investment (ROI) considering it had invested less than 4 percent of that amount.

MAGIC QUADRANT FOR CONTACT CENTER WORKFORCE OPTIMIZATION:
7/2/2007 1:03:00 AM

The Modern Virtualized Data Center
Data center resources are often underused while drawing enormous amounts of power and taking up valuable floor space. Virtualization has been a positive evolutionary step in the data center, driving consolidation of resources to maximize power saving and to simplify management and maintenance. Learn more about the benefits of virtualization, and the issues you need to consider when planning a consolidation project.

MAGIC QUADRANT FOR CONTACT CENTER WORKFORCE OPTIMIZATION:
8/15/2008 2:38:00 PM

Tis The Season for Call Center Fraud
To optimize customer buying experience and create a human connection to their brand, online retailers, or eTailers, increasingly turn to call centers. Although many eTailers invest in technology to thwart online fraud, many have ignored protecting their own call centers. Thus, these centers have not had the same level of fraud deterrence. Learn more about detecting call center fraudsters among a sea of valid shoppers.

MAGIC QUADRANT FOR CONTACT CENTER WORKFORCE OPTIMIZATION: Call center fraud, shopping fraud, telephone verification, online fraud prevention, telesign.
10/1/2012 9:01:00 AM


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