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 magic quadrant for contact center workforce optimization


A Business Intelligence Agenda for Midsize Organizations: Six Strategies for Success
Midsize companies see business intelligence (BI) as too unwieldy and expensive for them, and use spreadsheets for planning, budgeting, and forecasting. However,

magic quadrant for contact center workforce optimization  business intelligence, BI for midsize companies, performance management, business performance management

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Browse RFP templates

Visit the TEC store for RFP templates that can save you weeks and months of requirements gathering, and help ensure the succes of your software selection project.

Browse Now
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

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Business Process Outsourcing (BPO)

Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact center services. 

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Documents related to » magic quadrant for contact center workforce optimization

Vana Workforce Unveils Version 8 for the Social Workforce


Meet another cloud human capital management (HCM) alternative. Vana Workforce was founded in 2008 by a seasoned human resources (HR) expert and consultant David Vanheukelom, who had previously spent several years at PeopleSoft, Oracle, and former SSA Global (now Infor). At first, he developed a comprehensive HR suite on another cloud platform, but soon after, he switched to Salesforce.com’s Force

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Steps for Selecting Business Software Solutions: A How-To Guide for Growing Companies


This workbook is designed to help firms that are in the process of investigating their need for more advanced business management and accounting software. Companies have a wide variety of potential software and system needs based on their size and industry. Determining exactly where a company stands in terms of needs and current technology will be necessary for deciding the exact approach it should take toward upgrading. This document has two types of information designed to make this process easier: interactive self-assessment tools and educational text based on IDC research covering the small and medium business (SMB) and enterprise applications markets.

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Accelerating the Speed of Intelligence for Fast and Flexible Forecasting: Engaging the Business for Better Results


Forecasting is changing from a top-down process to a bottom-up one. High-level targets may be useful starting points, but they must be combined with input from line management and department heads before being rolled up into enterprise-wide financial goals. Some companies find it effective to “embed” members of the finance function within other business units. Read this white paper to find out more.

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Project Workforce Management


Tenrox's Project Workforce Management solution, available on demand or on premise, is a modular solution for managing project workforces in real time. Tenrox's workflow engine lets users drag and drop icons to design and change workflows. Integration with accounting, payroll, financial, customer relationship management (CRM), and project management systems is built in.  

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Supply Chain Risk Management for Wholesale Distribution Companies: Planning for Disruption


Forward-looking companies are focusing on managing supply chain risk. The same functionality that supports supply chain network visibility, collaboration, and analytics can also enable supply chain risk management. This white paper shows that companies often actually possess the data they need, but disconnected systems impede the ability to make the right data accessible to the right people at the right time.

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ERP for Small and Midsized Companies: Time for a Decision


Until recently, enterprise resource planning (ERP) software was rarely considered for use in smaller firms, as core benefits—better business management via coordinated, standardized information and analysis—were often outweighed by costs and complexities of ERP systems. A variety of options have emerged to overcome concerns of the past. Read on the key considerations in an ERP decision and critical implementation factors.

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Designing for Digital: 8 Tips for Creating Digital Publications that Engage Customers and Drive Sales


The overarching goal of any digital publication is to tell a story that connects with your customers in as many ways as possible. Today, this means bringing your offerings to every touch point—Web, mobile, tablet, and social. Download this white paper to discover 8 tips for designing a digital publication that increases brand awareness, improves audience engagement and, ultimately, drives sales.

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Predictive Service Excellence for Printers: An Overview of Remote Service Platforms for Printer and Copier Devices


Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device downtime by automating service alerts and meter reading, and providing proactive toner replenishment. Users benefit from improved device uptime, and manufacturers and their service partners can build proactive service relationships that can drive customer loyalty.

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The Changing Requirements of WAN Optimization


Companies looking to drive greater IT performance will do well to begin their search with Wide Area Network (WAN) optimization, which has evolved into a complete system that provides deep, actionable visibility. Read on to learn how WAN optimization works across the broad range of applications that enterprises use the most, and get pointers for what to look for in a measurement tool in a WAN optimized environment. Read more.

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For Chemical Manufacturers that Don’t Want to Compromise: Process Industries for Microsoft Dynamics AX


There are a host of ERP available to chemical manufacturers—the challenge is selecting the right one that offers a baseline product with industry-specific functionality. But many ERP applications are not industry-specific and require major modifications, or, one must select from an industry template that may or may not fit specific needs. Today’s chemical manufacturing companies no longer have to compromise. Find out why.

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Trend Micro Anti-Virus Server for Microsoft Exchange ~ A Secure Choice For Enterprise Wide Anti Virus Protection.


Some of the more widely known viruses, such as the "Melissa" virus or the new Seinfeld based "BubbleBoy" virus can be sanitized and/or deleted, not only at the heuristic macro level, but also through using basic ASCII text content filtering.

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License Optimization


Enterprises are embracing new technologies like grid, virtualization, and multi-core processors that allow them to do more with fewer licenses. Vendors have responded with new licensing schemes—but while the calculations may be complex, the ramification is simple: enterprises must find new ways to meter software usage efficiently and effectively. Find out about four key tenets of a winning license optimization strategy.

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Double Trouble for Cap Gemini: Integrator's Problems Suggest A Different Approach to Contracting for Technology Services


IT systems company Cap Gemini has been dropped from some large contracts and is being sued for allegedly refusing to perform on another.

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Oracle E-Business Suite (12.1) for ERP for Discrete Manufacturing Certification Report


Oracle's ERP system for discrete manufacturing, E-Business Suite (12.1), is now TEC Certified. The certification seal is a valuable indicator for organizations who rely on the integrity of TEC’s research services for assistance with their software selection projects. Download this 26-page TEC report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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