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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 mail fax


Integrating Fax and E-mail: An Overview of Exchange, Active Directory, and Group Policy Fax Solutions
When you decide to implement a new fax software solution, you should review how the solution will be implemented and managed, as well as its ability to grow

mail fax  Fax and E-mail: An Overview of Exchange, Active Directory, and Group Policy Fax Solutions When you decide to implement a new fax software solution, you should review how the solution will be implemented and managed, as well as its ability to grow with your network. Within a Windows network, critical architectural, administrative, and usage concerns should be thoroughly considered. Review your options with this fax server overview outlining the benefits of different fax servers and e-mail

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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MessageClick to Provide Unified Messaging to RCN’s Business Clients


RCN has teamed up with MessageClick to provide its business-based users a complete suite of Unified Messaging tools including point-to-point e-mail, fax, and voice mail.

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E-mail and Fax Services


It’s still a must-have to manage faxes and e-mail across your trading partners. You need a simple way to automate these transactions into a single system, speed up cash cycle times, reduce errors—and save time. Learn about the value-added network (VAN) from Inovis, and discover how it can help you convert inbound e-mail and fax transactions and convert outbound transactions to fax, with transaction visibility.

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E-mail Clustering and Cloud E-mail Services


There has been a lot of buzz about the new cloud computing paradigm. But can cloud computing offer the same benefits as clustering? Find out more in a comparative analysis of the two concepts governing the present and the future of the IT industry: the older, already-proven technology used in clustering systems today, and the new trend of cloud computing—with a special focus on the development of e-mail services.

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E-mail Response Management


E-mail inquiries for the customer service sector are expected to explode from 2.9 billion messages in 2005, to 7.2 billion by 2010. This means that a company’s online relationship with customers will be increasingly critical to customer satisfaction and retention. That’s why managers need new tools to manage their corporate e-mail assets and better service the e-mail customer.

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IBM Verse—An E-mail System with Social Intelligence


IBM announces IBM Verse, a different approach to enterprise e-mail that considers the many ways employees connect every day—e-mail, meetings, calendars, file sharing, instant messaging, social updates, among others—that promises to change the way people work.

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Compaq to Offer Co-Branded iPAQ BlackBerry Wireless E-mail Solution


Expect Compaq to vigorously market the iPAQ Blackberry device line along with its messaging based hardware. This new strategic relationship will bode well for price conscious consumers due to increased production and therefore reduced costs, to meet the existing (and growing) demand for wireless messaging.

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Managing the Overflow of E-mails


Only effective e-mail management, together with records management and policies for employees on how to manage their e-mails, will help organizations deal with compliance regulations and potential litigation.

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Case Study: Hartman Rauta Oy


Hartman Rauta Oy (Hartman) had been using IBM Lotus Notes V7 software as its legacy e-mail and messaging platform. Although satisfied with the existing system, the company wanted to take advantage of updates and improvements available in the latest version. Hartman also wanted to implement a virtual group working environment to support improved communication and collaboration. Learn how Hartmann managed the update.

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MCI WorldCom and Critical Path Power into Outsourced Messaging


MCI WorldCom and Critical Path plan to offer the following services: Web mail service, starting at $2 per user, per month, POP3 mail service starting at $3.50/user/month, IMAP4 service starting at $5.50/user/month and a Microsoft Exchange collaborative service starting at $12 /user/month with 20MB of disk space.

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Cisco Steps into E-Mail Management


SAN JOSE, Calif.--(BUSINESS WIRE)--Dec. 20, 1999-- Cisco Systems, Inc. today announced that its recently released Cisco eMail Manager, an enterprise- and service provider-class solution for managing high volumes of customer inquiries submitted to company mailboxes or to a Web site, has been chosen by brand name companies for inbound e-mail response management.

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