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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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Data Quality: Cost or Profit?
Data quality has direct consequences on a company's bottom-line and its customer relationship management (CRM) strategy. Looking beyond general approaches and

mailing list cleaning  double the cost of mailing and fulfillment and reduce company credibility in the eyes of customers. The use of poor quality databases can also lead to the misinterpretation of a business operation by generating misleading customer analyses. Additionally, customer intelligence and customer behavior analyses are also used for fraud prevention and for customer retention. Therefore, unreliable data can lead to catastrophic results. As increasing evidence shows, business intelligence is key to CRM success and

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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IT Sales Lead Generation: Understanding the Complex Sales Needs of the IT Industry


The sales lead generation process for technology companies is very different from lead generation in other industries. Technology sector needs are more precise, and the target market is almost exclusively business-to-business (B2B), with the individuals often being decision makers high up the corporate ladder. Find out how to reach this difficult target, with prospecting methods and tips for making more complex sales.

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Scalable Data Quality: A Seven-step Plan for Any Size Organization


Every record that fails to meet standards of quality can lead to lost revenue or unnecessary costs. A well-executed data quality initiative isn’t difficult, but it is crucial to getting maximum value out of your data. In small companies, for which every sales lead, order, or potential customer is valuable, poor data quality isn’t an option—implementing a thorough data quality solution is key to your success. Find out how.

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Customer Relationship Management Strategies Part Four: Strategies and Case Study


Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics will create a smooth running CRM machine in your company.

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Another Type Of Virus Hits The World (And Gets Microsoft No Less)


A number of anti-virus vendors, including Trend Micro and Computer Associates, have warned of a virus with a new approach. It is known variously as QAZ.TROJAN or QAZ.WORM, and was officially renamed to W32.HLLW.Qaz.A in September. The virus enters via unprotected shared drives and usually replaces the Notepad.Exe application, although there have been occasions where Notepad was not the victim. The virus then provides a backdoor to outside intruders, giving them in effect remote control over the computer that has been infected. This analysis contains some suggestions to protect your machines.

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CIBS: Enabling Growth and Exceptional Service Quality with SAP Software


CIBS is a thriving business providing commercial cleaning, pest control, and washroom services to offices, schools, and the retail and leisure industries that needed to automate its manual, paper-based processes and better control day-to-day contract performance. Read about how this company chose SAP solutions and services, enabling it to double the size of its business.

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IBM Cognos Pricing Makes More Projects Possible


Too often, companies assume that business reporting and performance management software is too expensive. But for your wish list of potential projects, you should consider a solution with a flexible and tiered pricing scale—that may help you to improve productivity at a lower per-user cost. Learn more about the benefits of business reporting and project management solutions, and how to ensure a return on investment (ROI).

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Xchange Adds To The List Of CRM Point Solutions' Casualties


Xchange's protracted troubles and its recent inglorious demise and subsequent auctioned sellout may prove the fact that the CRM point providers without a clear differentiating value proposition and without enough resources have not much to look for out there in the long run other than to find an honorable exit strategy.

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Selecting PLM Software Solutions Part 5 - User Recommendations


This tutorial points out the significance of buyers researching PLM technology vendors before determining the short list and vendors researching the viability of the opportunity before committing time and money to a sales effort. Since a 'one-size-fits-all' product is still not quite a viable possibility, almost every product can win provided certain set of requirements. The Catch 22 for both buyers and vendors/VARs is to pinpoint the right opportunity in this ongoing 'dating game'.

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UL EduNeering


UL EduNeering develops cloud computing learning solutions that assure regulatory compliance, minimize risk and improve business performance. Our client list ranges in size from Fortune 500 companies to emerging companies in the pharmaceutical, medical device, healthcare, energy/manufacturing, and retail/service industries. Our enterprise-wide learning solutions are used to distribute and track compliance learning to employees and also subcontractors, supply chain partners, customers, and end users, including physicians and patients. What’s more, our Learning Services team has created more than 700 standard computer-based courses and also has developed 5,000+ custom courses for clients focusing on specific policies, product usage and other operational-related topics that often serve as key company advantages. A pioneer in computer-based training, UL EduNeering was established in 1981. Learn more about our history, and the growth of our community that comprises nearly one million learners, representing over 400 clients, in more than 50 countrie

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Build versus Buy - A Long Term Decision


With the software industry offering greater options and depth of function , we do not hear the idea of a company building their own software very often, but the option is still discussed and is valid in some situations. When it is discussed, the enterprise often fails in fully evaluating the entire array of plus and minus points.

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