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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 main function of hub


Why CRM Is So Hard and What To Do About It: Data is key to making CRM work
Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized, reusable business

main function of hub  is no longer the main goal of CRM; further, marketing has become a primary CRM driver. For example, as reported in a recent special report on CRM published in Computerworld magazine, Mazda USA wanted to tie together profiles on car owners, segment them by value tiers and build lifetime value indices and loyalty indices - but its customer database was sorted by customer name, while the vehicle database was sorted by vehicle identification number. The marketing database had 10 years of customer contacts,

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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SAP Bolsters NetWeaver's MDM Capabilities Part Two: xCat and SAP MDM


SAP purports that SAP MDM also lays the foundation for efficient and accurate exchange of cross-business information. Consumer products companies, for instance, can exchange timely product information with retail distributors, avoid costly inaccuracies, enhance merchandizing, and improve supply chain operations.

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Delivery Architecture - What it Means...


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The Value of Measuring End-User Experience from a Global Point of Presence


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Justification of ERP Investments Part 1: Quantifiable Benefits from an ERP System


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Analysis of Lawson Delivering New Retail Analytic Capabilities


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