When creating a seamless value chain, it is essential to focus on the customer. However, information, data, and processes are key when planning the complex merger of processes, technologies, and culture. Additionally, a successful value chain recognizes that partners, vendors, suppliers, and employees play a vital role to ensure that customer values are both recognized and realized.
or the product. Even mainstream staple, BusinessWeek, in its December 19, 2005 issue, under the best new ideas of 2005 section, says, Now the game is to create wonderful and emotional experiences for consumers around whatever is being sold. It's the experience that counts. While that business model has long been the preserve of cult-like brands like Starbucks and Apple, it's fast becoming the norm in all industries. Ultimately, I got a far better price and what I wanted. But because I was denied