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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 maintain a knowledge base of known issues to enhance response time


Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to

maintain a knowledge base of known issues to enhance response time  task of continuing to maintain the linkage between web- based self-service and voice. Better tools to extract knowledge base content and reusable speech components now reduce this task for those enterprises that desire more consistency and reduced costs across self-service channels. This also expands the range of more informational requests typically supported on the web currently to the phone. Also, advances in text-to-speech now provide for a more user-friendly and natural-sounding voice when systems

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Quote-to-Order (Q2O) Systems

Quote-to-order (Q2O) solutions (sometimes known as configure, price, and quote or CPQ) enable manufacturers to mobilize their mass customization initiatives. These systems can reduce time-consuming quoting and ordering processes, decrease unit costs, and lower sales costs. Q2O suites can further help enterprises increase sales effectiveness across all channels. These solutions help companies that sell complex products and services shift their focus to customer-facing sales and service issues. 

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To succeed in ever-changing market conditions, you must manage and navigate an information network of business partners. Though you may have long focused your IT efforts on automating internal processes to save money, now you need to rethink how technology can support and transform the way decisions are made and business is conducted—both within and across your boundaries, focusing on key business processes. Learn more.

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