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Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to

maintain a knowledge base of known issues to enhance response time  task of continuing to maintain the linkage between web- based self-service and voice. Better tools to extract knowledge base content and reusable speech components now reduce this task for those enterprises that desire more consistency and reduced costs across self-service channels. This also expands the range of more informational requests typically supported on the web currently to the phone. Also, advances in text-to-speech now provide for a more user-friendly and natural-sounding voice when systems Read More
Quote-to-Order (Q2O) Systems
Quote-to-order (Q2O) solutions (sometimes known as configure, price, and quote or CPQ) enable manufacturers to mobilize their mass customization initiatives. These systems can reduce time-consuming...
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Documents related to » maintain a knowledge base of known issues to enhance response time


Supply Chain Collaboration: The Key to Success in a Global Economy
Outsourcing and global competition are forcing companies to transform their supply chains from linear processes into adaptive networks. Communities of customer

maintain a knowledge base of known issues to enhance response time  need to create and maintain a truly adaptive and collaborative supply network. The SAP® Supply Chain Management (SAP SCM) application is the only complete supply chain management application that allows you to adapt your supply chain processes to an everchanging competitive environment. SAP SCM transforms your supply chain from sequential processes into an adaptive supply chain network. SAP SCM offers you not only planning and execution software to manage enterprise operations, but also visibility and Read More
Challenges of the Future: The Rebirth of Small Independent Retail in America
By any measure, retailers are overwhelming small businesses. More than 95 percent of all retailers have only one store. Almost 90 percent have sales less than

maintain a knowledge base of known issues to enhance response time  And you have to maintain the retail concept that has made you a success. Don't let what's happening in the world change the vision that you have. You can change the ways you do it, but don't change what it is. Nan's Necessity Experiment, experiment, experiment. Nan Napier is the owner of Tres Mariposas, a single-location, upscale women's fashion apparel and accessories business located in El Paso, Texas. She has owned the business for 25 years and currently employs 20 people. On challenges and Read More
The Challenge to Achieve Perfect Order Management
Superior order management can provide you with a competitive edge across the board. To move closer to order perfection and a truly loyal customer base, you must

maintain a knowledge base of known issues to enhance response time  by the cost to maintain this and other refrigerators. While many companies are not so completely processchallenged, they typically have disconnects at many points, which can be costly in terms of customer loyalty, brand and product reputation, as well as service revenues. Lifetime Value, Order Customization, and Integration Collaborative efforts can help overcome supplier-customer power struggles and enhance the lifetime value of the relationship for both sides. For example, collaborative planning, Read More
Time to Change: New Thoughts on Supporting Business Change Fast and Flexibly
To succeed in ever-changing market conditions, you must manage and navigate an information network of business partners. Though you may have long focused your

maintain a knowledge base of known issues to enhance response time  struggle to create and maintain a single version of the truth based on a company's data would make Sisyphus despair. Entering new markets and expanding the service or product line means adding and altering processes, studying new metrics - and processing massive amounts of transactional data. Mergers and acquisitions may bring in expensive and difficult-to-maintain legacy systems, out-of-date software, and a hodgepodge of data sources. Business technology makes even larger amounts of data accessible to Read More
The CIO’s Guide to Building a Mobile Device Management Strategy-And How to Execute On It
More and more workers are using smartphones and tablets to do their work—from anywhere at anytime. But managing these devices in the field can be difficult

maintain a knowledge base of known issues to enhance response time  CIO’s Guide to Building a Mobile Device Management Strategy-And How to Execute On It More and more workers are using smartphones and tablets to do their work—from anywhere at anytime. But managing these devices in the field can be difficult. Enterprise mobile device management (MDM) solutions are the answer to many of the issues caused by the rapid growth of mobile devices. See how MDM provides IT with a complete set of inventory, control, and reporting tools that make it easy to manage mobile Read More
It’s All about Security: Things to Know Before You Open the Doors to Smartphones and Tablets in Your Enterprise
Mobile devices such as smartphones and tablets may be putting your corporate information at risk. Lost or stolen smartphones that are not password-protected, or

maintain a knowledge base of known issues to enhance response time  security smartphones tablets in your enterprise,mobile security,enterprise mobile,mobile enterprise,corporate wireless,mobile device management,enterprise mobility,security for smartphones,smartphones security,security management software,mobile device applications,mobile security software,mobile device security,mobile security device,mobile devices security Read More
Knowledge Integrity, Inc.
Knowledge Integrity, Inc. is a consulting, training and development services company. Founded in 1999, its focuses include business intelligence, data quality

maintain a knowledge base of known issues to enhance response time  Integrity, Inc. Knowledge Integrity, Inc. is a consulting, training and development services company. Founded in 1999, its focuses include business intelligence, data quality, training, custom system design, and big data. Read More
Top 10 Reasons to Take Your Field Service to the Cloud
Field service organizations both large and small are flocking to the cloud. They are abandoning on-premise software and simplifying technology so they can focus

maintain a knowledge base of known issues to enhance response time  field service cloud-based solution,cloud FSM solution,FSM cloud solution,cloud-based field service management soilution,cloud-based FSM solution,moving FSM to cloud,ServiceMax Read More
Hosted Unified Communications: What You Need to Know to Determine if it is Right for Your Organization
A true unified communications (UC) solution, integrated with hosted voice over Internet protocol (VoIP) phone service helps improve fluidity of office

maintain a knowledge base of known issues to enhance response time  Unified Communications: What You Need to Know to Determine if it is Right for Your Organization A true unified communications (UC) solution, integrated with hosted voice over Internet protocol (VoIP) phone service helps improve fluidity of office communication and collaboration. But before decision makers can decide whether or not a hosted unified communications solution is right for their organizations, they must decide whether or not to adopt cloud (hosted) technology. Find out more. Read More
Machine Telematics: Leveraging Machine-to-Machine Technology to Improve Customer Relationships and Product Reliability
Information technology provides the foundation to store, process, and manage today’s huge volumes of telematics data, which will only continue to grow. In

maintain a knowledge base of known issues to enhance response time  telematics,SAP white paper,MindShare,machine telematics,service parts management,manufacturing,machine data,SAP HANA Read More
Keys to Success for Industrial Equipment Suppliers to Meet Today’s Top Three Issues
Although the industrial equipment market has been growing, based on strong customer demand, companies cannot rest on their laurels. Manufacturers and

maintain a knowledge base of known issues to enhance response time  keep adding value to maintain existing contracts and win new business. They must be efficient enough to meet new demands while maintaining margins. Discover solutions that can help total industrial solution suppliers stay profitable during this expansion. Read More
Real-time ERP/MES Empowering Manufacturers to Deliver Quality Products On Time
Real time is a commonly used yet loosely defined buzz word in the industry. What does it mean in terms of ERP solutions and what is a real-time solution? A real

maintain a knowledge base of known issues to enhance response time  time ERP/MES Empowering Manufacturers to Deliver Quality Products On Time Real time is a commonly used yet loosely defined buzz word in the industry. What does it mean in terms of ERP solutions and what is a real-time solution? A real-time ERP system has the ability to update information throughout the system and across your company as the new information is entered instantaneously. Know the benefits of real-time capability and the specific areas of a system where real time is impactful. Read More
10 Ways to Use ERP to Lean the Manufacturing Supply Chain
A lean supply chain is more than just those activities relating directly to supply chain management (SCM). Lean supply chain improvements require a commitment

maintain a knowledge base of known issues to enhance response time  Ways to Use ERP to Lean the Manufacturing Supply Chain A lean supply chain is more than just those activities relating directly to supply chain management (SCM). Lean supply chain improvements require a commitment to finding the correct mix of efficiency and responsiveness. But the reward is great for manufacturers that do embark on the path to lean. Using the right enterprise resource planning (ERP) software can be your key to reaping the benefits of lean SCM. Learn how. Read More

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