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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 maintain a knowledge base of known issues to enhance response time


Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to

maintain a knowledge base of known issues to enhance response time  task of continuing to maintain the linkage between web- based self-service and voice. Better tools to extract knowledge base content and reusable speech components now reduce this task for those enterprises that desire more consistency and reduced costs across self-service channels. This also expands the range of more informational requests typically supported on the web currently to the phone. Also, advances in text-to-speech now provide for a more user-friendly and natural-sounding voice when systems

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Quote-to-Order (Q2O) Systems

Quote-to-order (Q2O) solutions (sometimes known as configure, price, and quote or CPQ) enable manufacturers to mobilize their mass customization initiatives. These systems can reduce time-consuming quoting and ordering processes, decrease unit costs, and lower sales costs. Q2O suites can further help enterprises increase sales effectiveness across all channels. These solutions help companies that sell complex products and services shift their focus to customer-facing sales and service issues. 

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Time to Change: New Thoughts on Supporting Business Change Fast and Flexibly


To succeed in ever-changing market conditions, you must manage and navigate an information network of business partners. Though you may have long focused your IT efforts on automating internal processes to save money, now you need to rethink how technology can support and transform the way decisions are made and business is conducted—both within and across your boundaries, focusing on key business processes. Learn more.

maintain a knowledge base of known issues to enhance response time  struggle to create and maintain a single version of the truth based on a company's data would make Sisyphus despair. Entering new markets and expanding the service or product line means adding and altering processes, studying new metrics - and processing massive amounts of transactional data. Mergers and acquisitions may bring in expensive and difficult-to-maintain legacy systems, out-of-date software, and a hodgepodge of data sources. Business technology makes even larger amounts of data accessible to Read More

What Is the Value Proposition of Support and Maintenance?


Mature systems in any enterprise require an approach different from newer implementations to software support—one that focuses on customization, interoperability, and performance support. Yet despite this fact, most vendors continue to offer the same one-size-fits-all models of support.

maintain a knowledge base of known issues to enhance response time  is too expensive to maintain these customizations, and that they would prefer to have upgrades from their vendors with their desired functionality included. Customers report that this type of upgrade is preferred so that they can get out of the business of maintaining custom code, but only if the migration would be minimally (or reasonably) painful. To that end, some vendors, such as Oracle , seem committed to offering their customers ongoing enhancements in support to make maintaining their solutions Read More

The Challenge to Achieve Perfect Order Management


Superior order management can provide you with a competitive edge across the board. To move closer to order perfection and a truly loyal customer base, you must cost-effectively eliminate the issues preventing on-time, accurate order fulfillment. This involves every process, including planning and forecasting, acquiring and creating accurate orders and contracts, handling order changes, and resolving fulfillment and post-delivery problems.

maintain a knowledge base of known issues to enhance response time  by the cost to maintain this and other refrigerators. While many companies are not so completely processchallenged, they typically have disconnects at many points, which can be costly in terms of customer loyalty, brand and product reputation, as well as service revenues. Lifetime Value, Order Customization, and Integration Collaborative efforts can help overcome supplier-customer power struggles and enhance the lifetime value of the relationship for both sides. For example, collaborative planning, Read More

Supply Chain Collaboration: The Key to Success in a Global Economy


Outsourcing and global competition are forcing companies to transform their supply chains from linear processes into adaptive networks. Communities of customer-centric, demand-driven companies must share knowledge in order to adapt to changing markets, and respond to shorter life cycles. Discover how supply chain management (SCM) solutions can help your company create a truly adaptive and collaborative supply network.

maintain a knowledge base of known issues to enhance response time  need to create and maintain a truly adaptive and collaborative supply network. The SAP® Supply Chain Management (SAP SCM) application is the only complete supply chain management application that allows you to adapt your supply chain processes to an everchanging competitive environment. SAP SCM transforms your supply chain from sequential processes into an adaptive supply chain network. SAP SCM offers you not only planning and execution software to manage enterprise operations, but also visibility and Read More

Forecasting Total Cost of Ownership for Initial Deployments of Server Blades


For organizations deploying many servers, total cost of ownership (TCO) analyses favor blade over rack-optimized systems. Blade server systems—reducing both capital and operating expenses—exploit economies of scale when deploying servers in volume. Saving power, cooling, and space by more than 25 percent, the blade advantage is particularly relevant for servers working in conjunction with storage area networks (SANs).

maintain a knowledge base of known issues to enhance response time   Read More

How to Find the Right ERP to Optimize Your Multi-site, Multi-national Operation


Download this white paper to learn about the challenges faced by multi-site and multi-national organizations--and what to look for in an enterprise resource planning (ERP) solution to address these issues.

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MessageClick to Provide Unified Messaging to RCN’s Business Clients


RCN has teamed up with MessageClick to provide its business-based users a complete suite of Unified Messaging tools including point-to-point e-mail, fax, and voice mail.

maintain a knowledge base of known issues to enhance response time  the appropriate steps to maintain its foothold on the ISP ladder. The alliance with MessageClick will improve not only RCN's functionality, but also its viability as we look into the future. Read More

From Local to Hosted: The Story of One Company’s Migration to On-demand ERP


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maintain a knowledge base of known issues to enhance response time  Local to Hosted: The Story of One Company’s Migration to On-demand ERP Here’s the inside story on how an international manufacturer using a traditional, local enterprise resource planning (ERP) solution shifted gears to end up with an on-demand, remotely hosted ERP system. It wasn’t the change the company originally intended, but the benefits proved too overwhelming to resist. Read More

Essential Guide to ERP for Process Manufacturers: A Practical Guide to Successfully Addressing Your Industry-specific Requirements


As a process manufacturer, if you’re actively searching for the right enterprise resource planning (ERP) system, you should focus on those ERP solutions that have a strong process manufacturing foundation. These ERP applications support many industry best practices to which you can align your business processes. Discover how a process-oriented ERP system can help you successfully manage your process manufacturing needs.

maintain a knowledge base of known issues to enhance response time  Guide to ERP for Process Manufacturers: A Practical Guide to Successfully Addressing Your Industry-specific Requirements As a process manufacturer, if you’re actively searching for the right enterprise resource planning (ERP) system, you should focus on those ERP solutions that have a strong process manufacturing foundation. These ERP applications support many industry best practices to which you can align your business processes. Discover how a process-oriented ERP system can help you Read More

What Small Staffing Agencies Need to Know to Protect Themselves and Their Clients


For small staffing agencies, background screening of temporary employees is not only a key component in protecting their customers and their business, but also necessary to compete with large staffing agencies that typically employ such vetting procedures as a matter of course. This industry brief outlines the risks that arise from bad hires and how careful background screening can mitigate those risks. Read the white paper.

maintain a knowledge base of known issues to enhance response time  Small Staffing Agencies Need to Know to Protect Themselves and Their Clients For small staffing agencies, background screening of temporary employees is not only a key component in protecting their customers and their business, but also necessary to compete with large staffing agencies that typically employ such vetting procedures as a matter of course. This industry brief outlines the risks that arise from bad hires and how careful background screening can mitigate those risks. Read the white paper. Read More

Three Simple Steps to Rev Up Your “Stay at Work/Return to Work” Program


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maintain a knowledge base of known issues to enhance response time  Simple Steps to Rev Up Your “Stay at Work/Return to Work” Program For most midsize and large companies, a “stay at work/return to work” (SAW/RTW) program has become a necessity. The impact of unscheduled absence within business operations can be severe, resulting in disrupted workflow and reduced productivity or output. Implementing a SAW/RWT program to properly manage absence and disability can address these and other issues, significantly reducing costs. Learn more about the benefits. Read More

How to Create Dashboards People Love to Use


Dashboards have become a standard business tool over the last decade. Dozens of dashboard-building solutions have sprung up to meet the demand. Yet in the flurry of technology and enthusiasm, little attention has been paid to how to design focused, thoughtful, and user-friendly dashboards. This guide will show you concepts and best practices for creating a high-impact dashboard that people love to use.

maintain a knowledge base of known issues to enhance response time  to Create Dashboards People Love to Use Dashboards have become a standard business tool over the last decade. Dozens of dashboard-building solutions have sprung up to meet the demand. Yet in the flurry of technology and enthusiasm, little attention has been paid to how to design focused, thoughtful, and user-friendly dashboards. This guide will show you concepts and best practices for creating a high-impact dashboard that people love to use. Read More

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maintain a knowledge base of known issues to enhance response time  Management and ERP: What You Need to Know to Get the Most out of Your Investments This paper details the challenges chief information officers (CIOs) face when seeking performance management (PM) capabilities from their enterprise resource planning (ERP) solutions. It details the advantages of implementing a PM system separate from the existing ERP solution in order to achieve greater results and improve efficiency and usability. The paper provides real-world examples and offers Read More