Home
 > search for

Featured Documents related to »  maintain customer profile


St. Marys Paper Ltd.: Customer Profile
St. Marys Paper Ltd. is a pulp and paper mill located in Sault Ste. Marie, Ontario (Canada). In 1989, it implemented a CHAMPS computerized maintenance

maintain customer profile  no automated methods to maintain their critical production assets which totaled over $500 million. Up until 1989, the approach to maintenance at St. Marys was completely manual. High value equipment assets such as grinders, slashers, debarkers, paper machines, screens, refiners, and supercalenders required the highest level efficiency output and uptime. St. Marys recognized that a Computerized Maintenance Management System (CMMS) was necessary for planned maintenance and reduction of downtime. With the go Read More...
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
Start evaluating software now
Country:

 Security code
Already have a TEC account? Sign in here.
 
Don't have a TEC account? Register here.

Documents related to » maintain customer profile


Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

maintain customer profile  and cross-sell opportunities (and maintain customer satisfaction). The business case for call center applications is becoming increasingly obvious, especially given the recently established National Do Not Call Registry in the US. The revenue driver will thus become inbound customer calls rather than companies trying to generate leads via outbound telemarketing efforts, which have too often proved to be annoying to customers, and ultimately counterproductive. Contact and Call Centers Close the CRM Loop Vi Read More...
The Collaboration Advantage: Customer-focused Partnerships in a Global Market
Survey data shows that companies want to improve their strategic business partnerships. Reflecting on lessons learned from past business relationships, 60

maintain customer profile  us to build and maintain ourselves at a good price , Mr Colie says. By being able to tap into these various partners, we're able to provide a much richer end-user experience. In return, the partners benefit from the experience of working with a leading brand, and Time Inc., which had annual revenue of about US$5bn in 2007, helped its partners develop new products and services for its customers. For example, Brightcove builds customised solutions for Time but is also able to develop its core products as Read More...
Five Ways to Positively Impact Customer Retention and Business Operations
Maintaining strong business performance and retaining loyal customers requires continual vigilance and assessment. Establishing metrics that focus on value

maintain customer profile  set of metrics should maintain the theme of centering on customer-specific metrics. At the core of establishing best practices is making a switch from traditional accounting to throughput accounting. Traditional accounting metrics unfortunately obscure our view of those measures that can actually contribute to improved business performance. In the past, measures such as product cost, labor cost, general overhead, burden, and finished goods inventory cost were evaluated and measured. These costs cannot be Read More...
Moxie Software-Promoting Social and Multichannel Customer Service
Moxie Software hopes to instill, well, the “moxie to be social” mantra in its customers. Its software suite ensures that the proverbial “voice of the customer

maintain customer profile  to engage in business, maintain relationships, share knowledge, and collaborate (see figure 1). Various Spaces by Moxie applications facilitate more than 3 billion social interactions each year for leading organizations in the financial services, higher education, information technology (IT), media & entertainment, retail, and pharmaceutical markets. More than 600 of the world's renowned and innovative companies leverage Moxie Software solutions to transform their customer experience. Some its customers i Read More...
A Modern Approach to Improving Customer Support
As products become more complex and customer expectations continue to rise, service and support become increasingly difficult. So how can service and support

maintain customer profile  Modern Approach to Improving Customer Support As products become more complex and customer expectations continue to rise, service and support become increasingly difficult. So how can service and support managers transcend these problems and use each customer interaction to build customer loyalty and drive service leveraged revenue? By empowering customers with Web 2.0 technology and enabling users to manage their own experiences. Find out how. Read More...
Deploying Customer Relationship Management Effectively: Beyond Implementation
A customer relationship management (CRM) solution is now a standard business requirement. With origins as a system for sales teams, CRM has clearly evolved into

maintain customer profile  Customer Relationship Management Effectively: Beyond Implementation Deploying Customer Relationship Management Effectively: Beyond Implementation If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Microsoft Dynamics is a line of integrated, adaptable business management solutions that automate and streamline financial, customer relationship, and supply chain processes in a way that helps you drive business success. Source : Read More...
SAP Customer Success Story


maintain customer profile  Customer Success Story Read More...
Service: Reduce Cost While Maintaining Customer Satisfaction
Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers

maintain customer profile  Reduce Cost While Maintaining Customer Satisfaction Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers happy is the primary objective of customer service organizations. Customer relationship management (CRM) applications help you streamline customer service processes and reduce cost, enabling you to keep your customers happy and grow your business. Find out how. Read More...
Customer: Eastern Food
Eastern Foods, Inc. produces fresh goods for one of the most widely dispersed populations in the world. The leading supplier of salad dressings to airlines

maintain customer profile   Read More...
10 Facts about Intelligent Virtual Assistants and How They Improve the Customer Experience
Have you ever thought about what goes into designing and optimizing an intelligent virtual assistant? Or how an avatar can create an even better customer

maintain customer profile  Facts about Intelligent Virtual Assistants and How They Improve the Customer Experience Have you ever thought about what goes into designing and optimizing an intelligent virtual assistant? Or how an avatar can create an even better customer experience? Read this guide to uncover the mysteries of virtual assistant design and selection, and get insight into the latest research on the best interactive models and how to use virtual assistants to drive online sales, service, and product education. Read More...
Customer Relationship Management Buyer's Guide (Summary Edition)
Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software

maintain customer profile  Relationship Management Buyer's Guide (Summary Edition) Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software space, focusing on cloud, mobile, and social options, and includes a section on the range of customer-centric and process-oriented add-ons and applications available. The guide also includes valuable CRM resources and a directory of CRM vendors. Read More...
Building the Customer-centric Enterprise
The insurance industry’s turn from an underwriting-oriented vision to a customer-centric view has been painfully slow. Success isn’t just a matter of delivering

maintain customer profile  the Customer-centric Enterprise The insurance industry’s turn from an underwriting-oriented vision to a customer-centric view has been painfully slow. Success isn’t just a matter of delivering superior products and services, but of incorporating customer insight into enterprise strategy on an ongoing basis. Learn how you can use your customer segment data for customer analytics that can help you determine which segments to grow and which to retain. Read More...
Customer Relationship Management Strategies Part Two: Creating Your Strategy
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality products and services. However, you

maintain customer profile  develop a process to maintain the quality. Customer data is used throughout the organization so it is important to develop a customer data quality management (DQM) strategy that works for and involves everyone. Many companies acknowledge the value of their data and guard it as a critical assets by appointing a position or a department to monitor to control data quality. An idea that has gathered popularity in the last few years is the concept of data stewards. As old-fashion as this term sounds, it Read More...

Recent Searches
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Others