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St. Marys Paper Ltd.: Customer Profile
St. Marys Paper Ltd. is a pulp and paper mill located in Sault Ste. Marie, Ontario (Canada). In 1989, it implemented a CHAMPS computerized maintenance

maintain customer status  no automated methods to maintain their critical production assets which totaled over $500 million. Up until 1989, the approach to maintenance at St. Marys was completely manual. High value equipment assets such as grinders, slashers, debarkers, paper machines, screens, refiners, and supercalenders required the highest level efficiency output and uptime. St. Marys recognized that a Computerized Maintenance Management System (CMMS) was necessary for planned maintenance and reduction of downtime. With the Read More

Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » maintain customer status


Business Intelligence Status Report: Recommendations
One of the biggest mistakes users often make with BI is forgetting the big picture, the strategic goals of what they hope to accomplish by accessing this

maintain customer status  investment required to build, maintain, and support BI applications. They should select a strategy that matches their ability and willingness to invest, time to market requirements, and alternative uses of the required resources. The strategy selected should reflect the realities of their existing and future customer base relative to industry needs, support requirements, terms and conditions, etc. Recommendations for Industry Consolidators Industry consolidators, such as Infor , should consider teaming Read More
Five Ways to Positively Impact Customer Retention and Business Operations
Maintaining strong business performance and retaining loyal customers requires continual vigilance and assessment. Establishing metrics that focus on value

maintain customer status  set of metrics should maintain the theme of centering on customer-specific metrics. At the core of establishing best practices is making a switch from traditional accounting to throughput accounting. Traditional accounting metrics unfortunately obscure our view of those measures that can actually contribute to improved business performance. In the past, measures such as product cost, labor cost, general overhead, burden, and finished goods inventory cost were evaluated and measured. These costs cannot be Read More
Front-to-back-office Integration: Improving Your Customer Life Cycle Management
Research shows that back-office connectivity is not addressed by many customer relationship management (CRM) solutions@meaning, customer data cannot be shared

maintain customer status  upon to develop and maintain profitable customer relationships. Some CRM projects, however, have left users feeling underwhelmed by the results, particularly where enhancements to customer visibility have failed to meet preproject expectations or company requirements. Gartner research suggests that significant information blindspots still exist after many CRM project rollouts1 , particularly with regard to customer transaction history. One potential explanation is that these projects have not Read More
Fourth Shift Corporation: Working Overtime To Provide Complete Customer Care
Fourth Shift claims to have grasped the requirements of its target market (SMEs) that wish to acquire most of their business applications from a single source

maintain customer status  position of having to maintain tight cost controls, while executing a visionary strategy. Moreover, an increasingly competitive market and declining market growth caused the company to post disappointing results in the first two quarters of fiscal 2000. Recent revenue has been driven primarily by the existing customer base, with significant deceleration in license revenue (down 39%), total revenue (down 15%), and a hefty loss of $3.9 million compared to a profitable second quarter of the last year (see Read More
Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support
Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their

maintain customer status  obvious use is to maintain different types of methods for addressing various client issues. KBs thus become an important tool in an organization’s armamentarium used for supporting its customers. But clients are unable to access these resources directly—rather they need to go through a customer support employee. Given their central function in addressing clients’ problems, how can KBs of known product issues become a tool in the hands of customers? Here are some thoughts to consider… Recognizing Read More
How Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience
With the rising popularity of Web 2.0 technologies, companies are marketing their products and services to an increasingly savvy customer base. Customers today

maintain customer status  Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience With the rising popularity of Web 2.0 technologies, companies are marketing their products and services to an increasingly savvy customer base. Customers today are taking greater control of their own consumer experiences. Learn how some vendors are leveraging social computing to build our customer relationship management (CRM) communities, and building Web 2.0-based CRM applications that help customers achieve Read More
Voice of the Customer Analytics
Verint Voice of the Customer Analytics solutions provide a solution set to centralize customer feedback across channels, interpret it in the context of

maintain customer status  of the Customer Analytics Verint Voice of the Customer Analytics solutions provide a solution set to centralize customer feedback across channels, interpret it in the context of business objectives, then act upon it to drive change. These solutions can provide an organization with critical data for rapid, targeted decision making, by analyzing and combining customer data from both direct (speech analytics, chat, e-mail) and indirect sources (social media) to gain a holistic view of the customer Read More
The Customer as a Strategic Asset
Ask 500 CEOs to define the word “customer,” and you’ll come up with 500 different answers—with a few common denominators. It turns out these denominators are

maintain customer status  Customer as a Strategic Asset Ask 500 CEOs to define the word “customer,” and you’ll come up with 500 different answers—with a few common denominators. It turns out these denominators are the same ones used to describe an organization’s long-term strategic assets. Yet for many organizations, customers aren’t considered assets at all; and yet they’re expected to constitute the lifeblood of the business itself. Read More
How to Achieve a Great--and Profitable--Customer Experience
Learn how to deliver superior customer service in How to Achieve a Great and Profitable Customer Experience.

maintain customer status  to Achieve a Great--and Profitable--Customer Experience The rules of the game have changed. Companies used to compete on product quality; today it‘s all about the customer experience. How does your company stack up? Learn how to deliver superior customer service in How to Achieve a Great—and Profitable—Customer Experience . You'll discover what it takes to have customers who spend more pay higher rates remain loyal to your company champion your brand to friends, peers, and business associates Read More
A New Customer Relationship Management Framework: Twenty-first Century Necessity, or Blowin' in the Wind?
The business ecosystem has shifted focus from corporation to customer, and the location of value has changed with it. Where value had historically been located

maintain customer status  New Customer Relationship Management Framework: Twenty-first Century Necessity, or Blowin' in the Wind? What do you think about when you think customer relationship management (CRM)? My bet is that you'll think that it's marketing, sales, and support functions, or a strategy that is designed to garner customer commitments of some sort, or an outlook and set of practices that will drive customer behaviors when it comes to product or services sales—and the words up-sell and cross-sell will be prominent Read More
Recession? Steal Market Share by Increasing Customer Service!
During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing

maintain customer status  Steal Market Share by Increasing Customer Service! Most challenges your business encounters will be easier to deal with if you have loyal customers. Through continuous, real-time customer feedback, you'll be better positioned to provide the right solutions, differentiate your services, benchmark your performance, prioritize pressing issues, spot emerging trends, and more. Source : Mindshare Technologies Resources Related to Recession? Steal Market Share by Increasing Customer Service! : Read More
Flexible Customer Data Integration Solution Adapts to Your Business Needs
Siperian's master data management and customer data integration (CDI) solutions allow organizations to consolidate, manage, and customize customer-related data.

maintain customer status  frameworks to develop and maintain their CDI environments and data quality initiatives over time. Siperian's Master Identity offers organizations a master reference to link customer-related data across the organization. The Customer-Centric Master Data Management style creates a cross-reference to provide one version of customer data within the organization. This includes the cleansing of data to provide one version of the customer addresses, as well as other information that requires reconciliation Read More
Customer Advocacy Part I: Creating the Business Case for Customer-centric Companies With Fanatical Customer Advocates
The new focus for business leaders is customer advocacy, soon to become the most important strategic initiative for cutting-edge, forward-thinking companies. A

maintain customer status  Advocacy Part I: Creating the Business Case for Customer-centric Companies With Fanatical Customer Advocates The new focus for business leaders is customer advocacy, soon to become the most important strategic initiative for cutting-edge, forward-thinking companies. A crucial department in the company is thus the customer contact center, as it plays a pinnacle role in branding, corporate image, and customer lifetime value. Adopting a customer-centric culture has a direct impact on corporate Read More
Perfect Orders: Improving Customer Satisfaction and Financial Results
Manufacturers and distributors must keep two groups satisfied—customers and owners. They are connected—what improves the satisfaction of one group can impact

maintain customer status  Orders: Improving Customer Satisfaction and Financial Results The management of any company has two key groups to satisfy. The first is customers. If your customers are not satisfied, they stop buying your product. The second group is owners (shareholders, co-op members, family, etc). If this group is not satisfied, management is replaced or the business is sold or even shut down. Dissatisfaction on the part of either of these groups is a major pain for management. To improve the satisfaction of Read More
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