X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 maintain online market surveys to capture customer profiles and preferences

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

Evaluate Now

Documents related to » maintain online market surveys to capture customer profiles and preferences

Ariba's 15-Year Journey into the B2B Commerce Cloud


Ariba’s collaborative business commerce solutions focus on the basics: buying, selling, and managing cash. Ariba’s cloud-based vision has grown a vast network trading community to help businesses connect with each other and with suppliers. TEC Principal Analyst P.J. Jakovljevic reviews Ariba's 15-year history and discusses its market with Dan Ashton, Senior Manager of Solutions Marketing for Commerce Cloud Solutions.

maintain online market surveys to capture customer profiles and preferences  expensive for Ariba to maintain that network and its accompanying software solutions, and meet the needs of each customer with its hosted and on-premise software (historically, Ariba’s software was primarily provided as installed applications that were deployed behind a customer’s firewall). Ariba’s investment in research and development (R&D) has always been strong, but it now has the revenue to support it. The current R&D organization is divided into teams focused on its various collaborative Read More

How to Improve Business Results through Secure Single Sign-on to SAP


On top of the many challenges faced by IT managers today comes yet another challenge: ensuring efficient and secure user access to SAP. Because of the unencrypted communication between users’ workstations and the backend servers, the SAP environment—and the confidential data it stores—become vulnerable. With a secure single sign-on solution to SAP, however, you can significantly improve the security of this environment.

maintain online market surveys to capture customer profiles and preferences   Read More

End-to-End Monitoring Is Critical to Meeting End User Expectations Today and Tomorrow


To function as a business partner, IT must deliver service at predictable levels—and also contribute to enterprise strategy, by planning for services that enable growth. That’s why IT needs end-to-end infrastructure views that reveal issues as they happen, and track trends that predict future needs. But how can IT create unified views of the environment without draining critical resources?

maintain online market surveys to capture customer profiles and preferences   Read More

Thanks to a Smart Little Company called Lexias, CIOs Can Now Empower their Users to Assist in eBusiness Security


Despite advances in security technologies, securing confidential and proprietary information has become more challenging than ever. In an attempt to keep pace with the on-slaught of security woes, new technologies are often unleashed and implemented before due diligence and real understanding of these technologies occurs. New products are selected in haste resulting in the deployment of products that might not be the most optimal ones to get the job done.

maintain online market surveys to capture customer profiles and preferences  Lexias,eBusiness Security,security technologies,desktop security practices,network security,internet security,user security products,Lexias suite of products,Lexias eBusiness solution,firewall Read More

How to Make People More Willing to Share Knowledge in Their PLM Environment


In Why Some People Don’t Like PLM, Graham McCall said that some product lifecycle management (PLM) users’ reluctance to share knowledge with others is the obstacle toward higher acceptance of PLM. I thought his point made perfect sense, and my instant reaction was to ask myself: How can this problem be resolved? Ideally, a PLM system is a platform for people to work together. This means that

maintain online market surveys to capture customer profiles and preferences   Read More

How to Use Talent Supply Chain Management to Overcome Challenges in the Professional Services Market


Professional service providers are starting to apply supply chain management concepts to their strategies for hiring and retaining talent. Adapting to market demands such as globalization and a more sophisticated client base means human resources departments need a complete and integrated process of talent management. But hiring and keeping top talent can also help you increase revenues and increase client loyalty. Find out how.

maintain online market surveys to capture customer profiles and preferences   Read More

The Path to World-class IT Governance: Maturing Your IT Organization to the Next Level


Many IT organizations lack clear well-defined plans that will bring them to mature governance. By focusing on seven key process categories, an organization can determine its governance maturity. A staged approach allows companies to realize rapid time to value by introducing new tools and processes on an incremental basis. As a result, they can avoid an expensive, one-size-fits-all governance solution that may bring failure.

maintain online market surveys to capture customer profiles and preferences   Read More

3 Reasons to Archive E-mail: Capacity and PSTs, Migration to Exchange 2010, and Compliance


E-mail is mission critical with corporate knowledge locked inside maiboxes. E-mail archiving solutions help organizations track e-mail transactions, restore inadvertently deleted messages, ensure compliance, and reduce storage demands. E-mail archiving software provides IT with the ability to manage data retention and enable ediscovery. Read this white paper to explore the issues of e-mail archiving and e-mail management.

maintain online market surveys to capture customer profiles and preferences  e-mail archiving,mailbox quotas,e-mail capacity,pst management,migration to exchange 2010,data lifecycle management,e-mail archiving solution,exchange 2003 to 2010 migration,exchange 2007 to 2010 migration,exchange 2003 to exchange 2010 migration,pst file management,groupwise to exchange 2010 migration,data management lifecycle,lotus notes migration to exchange 2010,exchange 2003 migration to 2010 Read More

SAP Invited to White House to Showcase Consumer Innovation in Advancing Public Safety


The White House invited SAP to demonstrate the capabilities of Recall Plus, a product designed to "catch a recall on kids' products or food with undeclared allergens." Recently, Washington officials encouraged the development of technological products that help enhance public safety. Recall Plus makes public safety information available to the public in a timely fashion, ensuring that consumers

maintain online market surveys to capture customer profiles and preferences   Read More

The Prescription to Buying an EMR Solution to Improve Patient Care and Staff Productivity


Purchasing an electronic medical record (EMR) system is a daunting task, as there are many software vendors who cater to this niche industry. That’s why it’s essential for you to know what kind of functional requirements your practice or hospital will require to run your daily operational needs. You also need to forecast that whichever system you choose (whether on-demand or on

maintain online market surveys to capture customer profiles and preferences  reduce malpractice suits by maintaining an up-to-date and comprehensive patient record. Another consideration is functionality of the software as a whole: is it user friendly and intuitive enough for medical staff to interact and retrieve vital information about the patient on the fly? 3 Vital Questions You Should Ask Before Purchasing 1. Do you need an on-demand or an on-premise model? 2. Does the software suit requirements for best-of-breed small practices and outpatient services (SMB-level) or larger Read More

How to Use Lotus Domino to Publish Policies and Procedures Online


Does your company have a simple way to publish and maintain internal documentation? If people are using workarounds instead of reading documents on the corporate intranet, it’s a warning sign that there’s no appropriate publishing system in place. But there are alternatives and practical tips that can help you choose a cost-effective solution, based on the familiar Lotus Domino platform.

maintain online market surveys to capture customer profiles and preferences  way to publish and maintain internal documentation? If people are using workarounds instead of reading documents on the corporate intranet, it’s a warning sign that there’s no appropriate publishing system in place. But there are alternatives and practical tips that can help you choose a cost-effective solution, based on the familiar Lotus Domino platform. Read More

6 Steps to Switch From Spreadsheets to Cloud-based Expense Management


The manual process of using spreadsheets for managing expenses has had its advantages, especially before the rise of automated cloud-based expense management software. For many companies, the time, costs, and risk of inaccuracy in the spreadsheet method can lead to the decision to switch.

This e-book outlines 6 key steps to follow to make as efficient and cost-effective a transition as possible. The first step is identifying the problems with an enterprise’s current expense management system, by asking questions such as: How much time does a company spend on expense reports? Are there any policy compliance issues within the organization?

Other steps in the expense management selection process include identifying the enterprise’s specific requirements, assessing potential vendors, building a business case for your software switch, implementing the solution, and getting the most out of the cost and operation benefits of the expense management switch.

Read more in this comprehensive guide to help you switch from spreadsheets to automated expense management software.

maintain online market surveys to capture customer profiles and preferences  T&E, travel and expense management, T&E solution, T&E management, travel, entertainment, cloud expense management, expense management software, expense management Read More

Providing the Total Customer Experience with IBM Predictive Customer Intelligence




maintain online market surveys to capture customer profiles and preferences  customer intelligence, predictive intelligence, predictive analytics, IBM, customer, marketing, sales Read More

Taking Collaboration to the Next Level: Moving from Your Document-centric Enterprise 1.0 to the People-centric World of Enterprise 2.0


It would be a mistake to think that Web 2.0 is all about technology—and similarly so for Enterprise 2.0. But it would also be a mistake to dismiss the technology altogether. The selection and implementation of enterprise social software solutions and real-time collaboration solutions requires careful thought, consideration, and planning. Find out more, in this IBM white paper. Download now.

maintain online market surveys to capture customer profiles and preferences  enterprise 2.0,web 2.0,enterprise social software solutions,real-time collaboration solutions,what is web 2.0,web 2.0 technologies,web 2.0 templates,web 2.0 logos,web 2.0 websites,web 2.0 tools,web 2.0 design,web 2.0 expo,enterprise social software,what is enterprise 2.0,web 2.0 sites Read More

Is Your Store Customer-centric?


Most retailers might say that they are customer-centric, but what does that really mean? After all, there is a huge difference between simply serving a customer and centering on a customer's specific needs and satisfaction.

maintain online market surveys to capture customer profiles and preferences  Best Buy,Wal-Mart,customer-centric,customer segmentation,staff alignment,demographics,conversion rates,customer service,CRM,customer relationship management,customer satisfaction Read More