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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 maintain online market surveys to capture customer profiles and


Best Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience
Many frustrated executives find that despite the fortune spent on managing servers, networks, and applications, there are still complaints about the performance

maintain online market surveys to capture customer profiles and  questions rapidly? Can we maintain an electronic audit trail that tracks the completion of key transactions? What is the impact of ineffective procedures on operations? Can Knoa Experience And Performance Management System Help You? Are you certain that all of your end users are actually using the functions of the application required to execute their role? Knoa EPM captures and reports real metrics about application usage. Who is using which transactions? How long are they active? How long are they

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Ariba's 15-Year Journey into the B2B Commerce Cloud


Ariba’s collaborative business commerce solutions focus on the basics: buying, selling, and managing cash. Ariba’s cloud-based vision has grown a vast network trading community to help businesses connect with each other and with suppliers. TEC Principal Analyst P.J. Jakovljevic reviews Ariba's 15-year history and discusses its market with Dan Ashton, Senior Manager of Solutions Marketing for Commerce Cloud Solutions.

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Application Giants in Duel and Duet for Users’ Hearts, Minds … and Wallets


While SAP and Microsoft are concurrently partnering for certain initiatives, they are still dueling about who is bigger, better, smarter, whose user screens are prettier and more user-friendly, and so on. But the major question is whether the market and users are ultimately going to be better for it.

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Vendor Rating and Certification Updates: BI and ERP


It's mid-November and time to tell you about some of the new product ratings and certifications that we're covering in our research. TEC analysts recently completed certifying products from BatchMaster and Targit. Each vendor successfully demonstrated how its product addressed a script of functionality as identified by TEC analysts. (Look for products proudly wearing the TEC

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Achieving Efficient Governance, Risk, and Compliance (GRC) through Process and Automation


Newly available software platforms known as governance, risk, and compliance (GRC) technologies can help your business stay on top of the myriad procedures, tasks, and behaviors that bear upon compliance. This paper discusses the drivers behind the growing awareness of GRC information technology, introduces the elements of an effective automated GRC system, and suggests a low-risk, high-impact approach to launching GRC automation.

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SAP NetWeaver and Globalization: Meeting Local and Global Requirements


Rapid changes in international markets—and mounting pressures to reduce costs and improve quality—make globalization a key issue for most organizations today. Worldwide company reorganizations, acquisitions, mergers, and spin-offs affect the structure of an enterprise, demanding immediate action. Globalization requires that companies enable core business processes on a global basis, while providing ease of use for local user communities.

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Balancing Profitability and Risk in Banking: Overcoming Common Risk Analysis and Reporting Challenges


Banks need robust risk analysis and reporting solutions to improve reporting accuracy and efficiency, while reducing the costs and burdens of compliance. Yet many forces hamper efficient enterprise risk reporting, including regulatory and stakeholder pressures, process inefficiencies, and disparate data. This paper focuses on the risk reporting challenges facing banks, and outlines the best practices banks need to improve reporting and manage risk.

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RFID Case Study: Gillette and Provia Part Two: Challenges and Lessons Learned


Compliance with the market RFID mandate has unfortunately preceded the achievements of applied physics and computer science. One of the main obstacles is the lack of integration, since there is a dearth of software tools from enterprise application integration vendors to get data from RFID tags and readers into existing business systems, meaning that companies are often forced to do expensive custom integration work.

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Oracle and Microsoft Partner in the Cloud (and the Sky Hasn’t Fallen)


These days, when the compromise-hating politicians with extremist ideologies in the US Congress are again threatening to bring the US economy (and perhaps that of the entire world) to the brink of credit default, maybe even a financial systems meltdown, it is astounding to see fierce IT archrivals finding common ground. Indeed, at the recent Oracle OpenWorld 2013 conference, it was refreshing to

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Cisco and Jive Partner for Unified Communication and Collaboration Suite


Cisco and Jive Software have partnered to offer a complete communication and collaboration offering. The aim is to make it possible for companies to deploy an integrated and seamless experience for their employees (to communicate and collaborate), customers (to foster and broaden support), and partners (to drive business outcomes).

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Global Trade and the Role of Governance, Risk Management, and Compliance Software


The growing number of legal and regulatory requirements associated with global trading is one of many reasons enterprises are looking into global trade management applications, and into harnessing the up-and-coming, strategic software category of governance, risk management, and compliance.

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