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Make Sure Metrics Don’t Kill Your Business
Measuring programming progress by lines of code islike measuring aircraft building progress by weight.—Bill GatesBusiness metrics—the quantifiable

make account  performance in order to make it possible for an organization to improve business performance, make more sales, or increase customer satisfaction. But metrics when defined and managed improperly can not only give poor results but also mislead and create more problems than they solve. Why? In the important 1998 paper Metrics: You Are What You Measure!, it’s explained as follows : Every metric, whether it is used explicitly to influence behavior, to evaluate future strategies, or simply to take stock, Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » make account


Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards
A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach

make account  retain control, request and make modifications with relative ease The importance of a robust Business Intelligence / analytics solution within the service organization is critical and validated by the Aberdeen Research Study3 highlighting that nearly 80% of service executives either have in place or plan within the next twelve months to implement a Business Intelligence (BI) / analytics solution for their service operation. Let your customers’ success begin! Oco provides a unique reporting, analytics Read More...
Selecting ERP Software for Make-to-Order Companies
But here's a practical guide for selecting an ERP system for MTO, or engineer-to-order manufacturing environments that will give you all the funct...

make account  Companies Make-to-order (MTO) manufacturers make common mistakes when selecting an enterprise resource planning (ERP) system—and many end up with software that won't do the job. But here's a practical guide for selecting an ERP system for MTO, or engineer-to-order (ETO) manufacturing environments that will give you all the functionality you need. It's a sensible four-step approach that takes into account the exacting needs and special challenges that MTO/ETO manufacturers face. And it ensures you Read More...
One Vendor’s Mission to Make Service Businesses Click - Part 2
Part 1 of this blog series introduced ClickSoftware Technologies (NASDAQ: CKSW). Until recently, the software company focused solely on workforce and service

make account  by allowing them to make decisions and take actions based on location information, including near real-time engineer locations. In effect, LBS information enables service managers to “see” the current location of the entire mobile workforce at one time. The ClickRoste r module that was mentioned in Part 1 provides interactive and automated workforce shift planning based on forecasted workload, planning decisions, working contracts, rules and regulations, and employee preferences. ClickContact , Read More...
One Vendor’s Mission to Make Service Businesses Click - Part 1
My recent series of tutorial articles entitled “Navigating Between Service Management Scylla @ Charybdis” and “The Magic Behind Planning and Executing (Optimal)

make account  Vendor’s Mission to Make Service Businesses Click - Part 1 My recent series of tutorial articles entitled  “Navigating Between Service Management Scylla & Charybdis”  and  “The Magic Behind Planning and Executing (Optimal) Service Supply Chains”  have drawn solid interest and valuable feedback. Along similar lines was the series on general workforce management (WFM) systems (i.e., not necessarily only in field service) entitled  “Integrated Workforce Management (WFM) Platforms: Fact or Read More...
IP Phone Features That Will Make Your Life Better
Voice over Internet provider (VoIP) solutions are appealing for companies, but many haven’t yet discovered the perks of IP phones. Price is one factor in this

make account  Phone Features That Will Make Your Life Better IP Phone Features that will make your Life Better If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader.   In the face of this constant change, Tippit helps thousands of real phone system buyers make better decisions every day. We also help buyers assess vendors who can solve their specific business problems. Tippit's ability to track and measure the Telephony buyer's research, evaluation and Read More...
Can a Virtual Vuvuzela Help Make Your Voice Heard in the Social Media Universe?
It’s a really noisy world we’re living in, and the social media universe is no exception. Even with the tightest security settings and minimal online presence

make account  a Virtual Vuvuzela Help Make Your Voice Heard in the Social Media Universe? It’s a really noisy world we’re living in, and the social media universe is no exception. Even with the tightest security settings and minimal online presence/popularity, you are still subject to advertising, invites, recommendations, requests, etc., most of which are not very useful to you. And things will only get worse: Twitter will start selling followers , Facebook launched Facebook Marketing Solutions to help brands and Read More...
Proactive IT Managers Can Make a Difference
IT managers, under increasing pressure to align their activities and spending with the strategic objectives of the enterprise, need to find new ways to raise

make account  IT Managers Can Make a Difference Proactive IT Managers Can Make a Difference Featured Author - William R. Friend* - May 14, 2004 Introduction In the back of every CIO's mind at the time of the annual performance review are two questions: Do I run an IT shop that is aligned with the requirements of our business? and Are the IT projects we are doing generating an acceptable return on investment? In the short term, the more expedient CIO might just try to align IT results with the expectations Read More...
Macromedia Shocks with Flashy E-commerce Plans
Macromedia, best known for its Shockwave and Flash technologies that bring animation to the browser, has announced a sweeping series of moves to make it a

make account  site creation capabilities will make personalization much more routinely available. Finally, although it was not generally noted by the early press reports, we believe that Project Whirlwind is the sleeper in these announcements. Content management is a problem faced by all web sites. An elegant solution to this nearly intractable problem would be like the proverbial better mousetrap. Macromedia has announced that its eBusiness Infrastructure will integrate with Vignette, a vendor of software that deliver Read More...
5 Mistakes Distributors Make When Selecting an Enterprise Software Solution
Selecting the right software provider for your business can be a daunting. The last thing any person or company wants is to invest in the wrong technology and

make account  Mistakes Distributors Make When Selecting an Enterprise Software Solution Selecting the right software provider for your business can be a daunting. The last thing any person or company wants is to invest in the wrong technology and choose the wrong partnership. This white paper identifies five common mistakes distributors make when embarking on the software selection process and provides tips for keeping your enterprise resource planning (ERP) system replacement on track. Read More...
Supply Chain Decisions - Make Sure You Understand the Dollars and Sense
Companies make decisions about their supply chains every day. But do they really understand the impact of their decisions on the P&L, Balance Sheet, and key

make account  Chain Decisions - Make Sure You Understand the Dollars and Sense Decisions That Count Companies make decisions about their supply chains every day. The decisions may relate to introducing or retiring products, making changes to manufacturing or distribution capacity, or modifying market segments, channels or customers. In their efforts to improve productivity, companies also make decisions involving the introduction of new processes, outsourcing, new supply structures and technology. When companies f Read More...
How Performance Management Drives Success in a Weak Economy
In the white paper performance management in a weak economy, youll discover how performance management software can help you make better, faster bu...

make account  software can help you make better, faster business decisions measure efficiencies within the organization so that you can make course corrections immediately streamline your supply chain cut costs and allocate resources more efficiently You’ll also learn how performance management software can help you lay the foundation for future growth. Find out how performance management software can help you make to make the right decisions, and adopt the right strategies, for turbulent economic times. Download Read More...
Sales and Profit Growth Strategies
Without strong system controls in place, job shop and make-to-order manufacturing environments can be extremely challenging. So where do you begin to make

make account  do you begin to make improvements? The Sales and Profit Growth Strategies report will help you evaluate your business and make that determination. Read More...
One Vendor’s Mission to Make Service Businesses Click - Part 3
Part 1 of this blog series introduced ClickSoftware Technologies (NASDAQ: CKSW), which until recently had focused solely on workforce and service optimization

make account  Vendor’s Mission to Make Service Businesses Click - Part 3 Part 1 of this blog series introduced ClickSoftware Technologies (NASDAQ: CKSW), which until recently had focused solely on workforce and service optimization software solutions for large field service companies. Gradually, via both internal development and a few appetizing acquisitions in 2009, the vendor added a few important growth engines, such as  mobile computing  solutions, shift planning (rostering) solutions, and solutions for Read More...
Is ROI King In Evaluating IT Investments? Part 1. Should We Make the Investment?
IT managers should recognize that cash flow measurements are being increasingly used to evaluate IT investments, even though initial estimates of cash flows

make account  Part 1. Should We Make the Investment? Introduction Companies have retrenched from their previously typical IT investment pattern. Behind the change is an increasing reliance on financial measures to justify IT investment. IT investments are not well suited to traditional financial analysis. Nevertheless, IT managers should recognize that cash flow measurements are being increasingly used to evaluate IT investments. Initial estimates of cash flows from IT projects are often hard to determine because Read More...

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