Salesforce.com is now an almost unstoppable force in the world of on-demand customer relationship management. However, it may be the architect of its own downfall—and Microsoft is poised to take advantage. But will you profit from the Salesforce.com-versus-Microsoft war?
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spreadsheets, and OS will make users of each more productive across the whole set, but this still will not necessarily eclipse the similar qualities of the Salesforce.com CRM offering. After all, even if we all use Outlook umpteen times a day, we also (as often) search for information by using Google or Yahoo!, check stock ticker alerts and flash news at Bloomberg.com , shop at eBay or Amazon.com , or network socially at Facebook or LinkedIn , which are all almost equally familiar metaphors to users, and