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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 malaysia crm


CRM Without Workflow Is Not CRM: How to Maximize Sales and Service Productivity
Since there are multiple vendors offering hosted customer relationship management (CRM) applications, the buyer’s toughest decision is finding a vendor that

malaysia crm  an R&D Center in Malaysia and worldwide sales operations managed via an international partner network. For more information: Please contact us: Via the web: http://www.entellium.com Toll Free Phone: 800.539.9973 Email: help@entellium.com Searches related to CRM Without Workflow is not CRM: How to Maximize Sales and Service Productivity : Analytical CRM | Analytics Intelligence | Apply CRM Software System | Apply CRM System | Apply CRM System Model | Apply CRM System Process | Apply CRM System Solutions |

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Entellium


Located in Seattle, Washington (US), Entellium has a research and development center in Malaysia and global consulting services worldwide. It has provided CRM solutions to global brands such as Pan Pacific Hotels, Standard Chartered Bank, MCIS Zurich Insurance, and TELUS. Entellium is one of the fastest growing CRM companies today. Furthermore, Entellium delivers the best post-sales support in the CRM industry with free training, world-wide 24x7 help desk access and a dedicated account manager to ensure a quick deployment.

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HSO


HSO is a leading provider of Microsoft Dynamics AX, and Dynamics AX industry specific add-ons and enhancements. HSO also provides Microsoft Dynamics CRM and Microsoft Server solutions.   Founded in 1989, HSO specialises in the sales, implementation, technical integration, business consultation and on-going support of Dynamics AX solutions for Customers in various industries and markets – in particular Wholesale Trade & Distribution, Logistics, Manufacturing and Retail.   HSO has a well established and fully referenceable track record with its unique Implementation Project methodology.  Driven by results and the desire to provide the best service, HSO customers gain innovative business solutions that increase and optimize efficiencies in their business processes.  This starts at the beginning of every customer engagement with Value Discovery and a Scope Analysis review.  HSO uses their thoroughly proven Implementation Methodology (in excess of 1,000 successful Projects) to ensure predictable results on every task and an ROI that can be based on a fixed-scope and fixed-price approach.     With more than 20 years of practical hands-on experience, HSO has successfully delivered complex ERP solutions to hundreds of companies worldwide including international customers who required multi-country and multi-site implementations.   HSO is a leading member of Microsoft’s Inner Circle.  This membership is only awarded to the elite Top 50 worldwide Microsoft Partners in recognition of achieving the highest levels of Customer Satisfaction, the most impressive Sales Performance and continued growth in Revenues and Employment.   HSO is also an accepted and long standing member of Microsoft’s Presidents Club, another worldwide “by invitation only” award received in acknowledgement of being in the Top 5% of the Microsoft Dynamics Partners worldwide, based on business performance, year-on-year growth, new business wins, renewed customer support contracts and software licence revenue.   Headquartered in Holland, HSO employs more than 200 industry specific professionals worldwide, and in order to best serve the HSO Customers, HSO has subsidiaries in the UK, Germany, Italy, Benelux, France, North America and Malaysia.  

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Raffles Solutions


Raffles Solutions is the consulting and enterprise solutions arm of the Thakral Group, providing value-added services in diverse technologies to both local and international customer base. In an attempt to integrate the strengths of Thakral group’s geographic presence and extensive experience in IT product distribution, and to move up the value chain into higher value services across these countries, a strategic entity known as Raffles Solutions was created in 1997. Raffles Solutions now provides staff augmentation, software services and enterprise solutions to multinational and local companies in key Asian markets (Singapore, India, Philippines, Malaysia, Vietnam and China) and has recently moved into knowledge process outsourcing and infrastructure services. Raffles employs in excess of 800 people worldwide, and has been successful in charting new directions for the Thakral group in value-added services.Five (5) major service areas: 1. ERP Solutions & Consulting – Raffles Solutions is a gold certified Microsoft partner, and provides consulting & implementation of the MS Dynamics NAV product. Focusing on the Distribution, Manufacturing & Retail industries with value added solutions and expertise for all the above, Raffles Solutions is well certified and able to offer these services in Singapore, Malaysia, Philippines, Sri Lanka, Bangladesh and Nepal. 2. BI Solutions & Consulting – Raffles Solutions provides consulting and implementation of Business Intelligence, on the Microsoft platform. These services are available in Singapore, Malaysia, Philippines, Sri Lanka, Bangladesh, Nepal and India. 3. Offshore Development & Customization work for Microsoft Dynamics – Raffles Solutions has an excellent technical team to support Microsoft Dynamics partners around the world, especially in US, UK and, Australia. ERP Partners or even direct customers can offshore / outsource their technical customization and development work of Microsoft NAV, Microsoft AX & Microsoft CRM, to our qualified team of engineers. 4. Retail Management Solution – Raffles Solutions is an authorized partner of retail management software known as LS Retail. LS Retail NAV is an end-to-end Retail and Hospitality solution, powered by Microsoft Dynamics NAV. This integrated solution delivers the breadth and depth of functionality demanded by the busiest retailer without the need to build, manage and maintain multiple applications and interfaces. Its unique use of a single application to cover everything from the POS terminals, store systems, and all the functions that you would expect to find at head office sets LS Retail apart from other solutions in the market. Raffles Solutions can provide this expertise in Singapore, Malaysia, Philippines, Sri Lanka, Bangladesh and Nepal. 5. Microsoft Sharepoint Solutions – The consulting and implementation of Microsoft Sharepoint, a collaboration tool by Microsoft is also available in Singapore, Malaysia, Philippines, Sri Lanka, Bangladesh and Nepal.

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focu.biz GmbH


focu.biz is a system vendor for business software, headquartered in Hamburg. As a member of Port & Lammers Group focu.biz can use all resources provided by the group to reach a solution covering all areas of business IT. So focu.biz can be seen as a Full-Service Provider and supports it's customers from choosing the best software over implementing and training to ongoing servicing of the customer's system. With a repertory of highly qualified employees we can assure a professional implementation of projects, even if they are complex. In 2003 focu.biz decided to become a Microsoft partner for selling Microsoft Dynamics™ NAV and Microsoft Dynamics™ CRM. As a Gold Certified Partner we reached the highest level in the Microsoft Partner Program. focu.biz develops own vertical and additive AddOns, matching exactly the needs of medium-sized businesses. The most important AddOns are: focu.biz Chemical Industry vertical solution for the chemical industry focu.biz Public Accounting Accounting solution for public authorities and church administration focu.biz Facility Management Management solution for buildings and facilities focu.biz VAT Group Solution for vat consolidation focu.biz Domino Connector Data transfer between Dynamics NAV and Lotus Notes In doing so focu.biz sets a technical focus on the worldwide leading ERP-System Microsoft Dynamics NAV. With the HQ in Hamburg – gateway to the world - focu.biz takes it for granted to accompany our customers on their way of internationalization. This becomes manifest in own international sites. Beside our offices in Hamburg and Munich, focu.biz is represented in the U.S., Switzerland, Austria and Malaysia and we are planning to open an office in the Czech Republic. On the other hand we can access a world wide partner network, which provides the possibility to integrate foreign sites without problems. A collaboration is currently active in the following countries: United Kingdom Belgium Spain Greece Czech Republic India Singapore South Korea Australia USA Brazil      

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Pivotal CRM


Pivotal CRM is a full-featured customer relationship management (CRM) platform built on the Microsoft .NET framework, suited to organizations of all sizes that are looking to optimize their CRM processes, including sales, marketing, and service automation. Pivotal is built on a flexible platform, so the CRM experience is built around an organization’s business processes. Pivotal CRM is supported by a full continuum of services that are affordable, easy to use, and configurable to any organization in any industry Pivotal CRM includes the following functionality: Sales Force Automation Marketing Automation Service Automation Partner Automation Social CRM Mobile CRM Pivotal CRM Platform

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Agile ERP Vendor Ditches a Microsoft Dynamics CRM Alliance for, well, its own CRM Solution (Part I)


Writing about failed partnerships in the enterprise applications market is like writing about the sun setting in the evening and to the west, given almost daily occurrences of vendors announcing alliances that never materialize. However, it doesn't happen every day that a potential high-profile alliance gets called off at the 11th hour and in favor of an overlooked in-house solution. The

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Besieged By The CRM Throne Aspirants, King Siebel Delivers "The Magic No.7" Part 2: Market Impact


Will the long awaited Siebel 7 product release help the until recently undisputed CRM leader withstand the pressure from ERP giants – SAP, Oracle and PeopleSoft?

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CRM Without Compromise: A Strategy for Profitable Growth


Find out in CRM Without Compromise: A Strategy for Profitable Growth.

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Saleslogix CRM Best Practices Guide


Find out in the saleslogix CRM guidebook by nucleus research, a leading research analyst firm.

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Choosing the Best CRM for Your Organization


It’s no secret that there is a bevy of deployment options available with most customer relationship management (CRM) solutions today—ranging from customized to out-of-the-box. But with choice comes complexity. In order for CRM buyers to choose wisely, they must find a deployment approach that best matches their needs while delivering superior performance, application integration, and functionality. Find out how.

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