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Software Functionality Revealed in Detail
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 malaysia crm


CRM Without Workflow Is Not CRM: How to Maximize Sales and Service Productivity
Since there are multiple vendors offering hosted customer relationship management (CRM) applications, the buyer’s toughest decision is finding a vendor that

malaysia crm  an R&D Center in Malaysia and worldwide sales operations managed via an international partner network. For more information: Please contact us: Via the web: http://www.entellium.com Toll Free Phone: 800.539.9973 Email: help@entellium.com Searches related to CRM Without Workflow is not CRM: How to Maximize Sales and Service Productivity : Analytical CRM | Analytics Intelligence | Apply CRM Software System | Apply CRM System | Apply CRM System Model | Apply CRM System Process | Apply CRM System Solutions |

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Raffles Solutions


Raffles Solutions is the consulting and enterprise solutions arm of the Thakral Group, providing value-added services in diverse technologies to both local and international customer base. In an attempt to integrate the strengths of Thakral group’s geographic presence and extensive experience in IT product distribution, and to move up the value chain into higher value services across these countries, a strategic entity known as Raffles Solutions was created in 1997. Raffles Solutions now provides staff augmentation, software services and enterprise solutions to multinational and local companies in key Asian markets (Singapore, India, Philippines, Malaysia, Vietnam and China) and has recently moved into knowledge process outsourcing and infrastructure services. Raffles employs in excess of 800 people worldwide, and has been successful in charting new directions for the Thakral group in value-added services.Five (5) major service areas: 1. ERP Solutions & Consulting – Raffles Solutions is a gold certified Microsoft partner, and provides consulting & implementation of the MS Dynamics NAV product. Focusing on the Distribution, Manufacturing & Retail industries with value added solutions and expertise for all the above, Raffles Solutions is well certified and able to offer these services in Singapore, Malaysia, Philippines, Sri Lanka, Bangladesh and Nepal. 2. BI Solutions & Consulting – Raffles Solutions provides consulting and implementation of Business Intelligence, on the Microsoft platform. These services are available in Singapore, Malaysia, Philippines, Sri Lanka, Bangladesh, Nepal and India. 3. Offshore Development & Customization work for Microsoft Dynamics – Raffles Solutions has an excellent technical team to support Microsoft Dynamics partners around the world, especially in US, UK and, Australia. ERP Partners or even direct customers can offshore / outsource their technical customization and development work of Microsoft NAV, Microsoft AX & Microsoft CRM, to our qualified team of engineers. 4. Retail Management Solution – Raffles Solutions is an authorized partner of retail management software known as LS Retail. LS Retail NAV is an end-to-end Retail and Hospitality solution, powered by Microsoft Dynamics NAV. This integrated solution delivers the breadth and depth of functionality demanded by the busiest retailer without the need to build, manage and maintain multiple applications and interfaces. Its unique use of a single application to cover everything from the POS terminals, store systems, and all the functions that you would expect to find at head office sets LS Retail apart from other solutions in the market. Raffles Solutions can provide this expertise in Singapore, Malaysia, Philippines, Sri Lanka, Bangladesh and Nepal. 5. Microsoft Sharepoint Solutions – The consulting and implementation of Microsoft Sharepoint, a collaboration tool by Microsoft is also available in Singapore, Malaysia, Philippines, Sri Lanka, Bangladesh and Nepal.

malaysia crm  markets (Singapore, India, Philippines, Malaysia, Vietnam and China) and has recently moved into knowledge process outsourcing and infrastructure services. Raffles employs in excess of 800 people worldwide, and has been successful in charting new directions for the Thakral group in value-added services.Five (5) major service areas: 1. ERP Solutions & Consulting – Raffles Solutions is a gold certified Microsoft partner, and provides consulting & implementation of the MS Dynamics NAV product. Focusing on Read More

focu.biz GmbH


focu.biz is a system vendor for business software, headquartered in Hamburg. As a member of Port & Lammers Group focu.biz can use all resources provided by the group to reach a solution covering all areas of business IT. So focu.biz can be seen as a Full-Service Provider and supports it's customers from choosing the best software over implementing and training to ongoing servicing of the customer's system. With a repertory of highly qualified employees we can assure a professional implementation of projects, even if they are complex. In 2003 focu.biz decided to become a Microsoft partner for selling Microsoft Dynamics™ NAV and Microsoft Dynamics™ CRM. As a Gold Certified Partner we reached the highest level in the Microsoft Partner Program. focu.biz develops own vertical and additive AddOns, matching exactly the needs of medium-sized businesses. The most important AddOns are: focu.biz Chemical Industry vertical solution for the chemical industry focu.biz Public Accounting Accounting solution for public authorities and church administration focu.biz Facility Management Management solution for buildings and facilities focu.biz VAT Group Solution for vat consolidation focu.biz Domino Connector Data transfer between Dynamics NAV and Lotus Notes In doing so focu.biz sets a technical focus on the worldwide leading ERP-System Microsoft Dynamics NAV. With the HQ in Hamburg – gateway to the world - focu.biz takes it for granted to accompany our customers on their way of internationalization. This becomes manifest in own international sites. Beside our offices in Hamburg and Munich, focu.biz is represented in the U.S., Switzerland, Austria and Malaysia and we are planning to open an office in the Czech Republic. On the other hand we can access a world wide partner network, which provides the possibility to integrate foreign sites without problems. A collaboration is currently active in the following countries: United Kingdom Belgium Spain Greece Czech Republic India Singapore South Korea Australia USA Brazil      

malaysia crm  U.S., Switzerland, Austria and Malaysia and we are planning to open an office in the Czech Republic. On the other hand we can access a world wide partner network, which provides the possibility to integrate foreign sites without problems. A collaboration is currently active in the following countries: United Kingdom Belgium Spain Greece Czech Republic India Singapore South Korea Australia USA Brazil Read More

AccTrak21


AccTrak21 develops accounting and business intelligence software for small to medium sized enterprises. The company was established in 1992 in Kuala Lumpur, Malaysia. The business is located in Malaysia's high tech development zone (the multimedia super corridor) and currently has clients in 15 countries including the US, UK, and Europe.

malaysia crm  1992 in Kuala Lumpur, Malaysia. The business is located in Malaysia's high tech development zone (the multimedia super corridor) and currently has clients in 15 countries including the US, UK, and Europe. Read More

Is Epicor Poised to Rule the Mid-Market Retail Sector? (Part II)


Part I of this blog topic  introduced Epicor Software and its traditional vertical solutions. It also analyzed Epicor's forays into the attractive retail sector via the CRS acquisition two years ago. Designed for integration and scalability, the  Epicor/CRS Retail Suite can support a wide variety of retail enterprises' requirements. These environments range from the rapidly expanding regional

malaysia crm  Center of Excellence in Malaysia, which will provide implementation, training and help desk and support services, as well as maintenance, disaster recovery, and support for new store openings. To further expand its presence and prowess in the retail sector, in December 2007 Epicor and NSB Retail Systems jointly announced that they have agreed on terms for the acquisition of NSB by Epicor for approximately US$320 million. NSB provides a range of software and hardware solutions to apparel, specialty, and Read More

CRM, Success, and Best Practices: A Wake Up Call Part One: Searching and Establishing the Business Parameters of CRM


Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the management strategy used to implement it. Moreover, murky definitions and objectives have caused varying degrees of success and failure to emerge from the same initiative. Clearly defining the objective, implementing holistic best practices, and ensuring that senior management understands CRM as a business strategy can help maximize a CRM investment.

malaysia crm  Success, and Best Practices: A Wake Up Call Part One: Searching and Establishing the Business Parameters of CRM In Search of a Charter Customer relationship management (CRM) represents a powerful and sophisticated set of software applications that are designed to leverage the efforts of customer-facing functions such as sales, marketing, and customer service. The CRM industry continues to flounder due to high costs and perceived high failure rates. Despite thousands of pages of analyst reports and Read More

Access Commerce Spices Up North American CRM Fray


In May, Access Commerce, a French CRM vendor, announced the opening of its first USA office in San Diego, California. During Explore 2000, QAD’s annual user conference, Access Commerce announced the release of eCameleon for MFG/PRO.

malaysia crm  Commerce Spices Up North American CRM Fray Access Commerce Spices Up North American CRM Fray P.J. Jakovljevic - July 5, 2000 Event Summary According to the company's press release from June 8, Access Commerce, a French eCRM vendor, has announced its acquisition of AIS Technologies Inc. from Vancouver - British Columbia, Canada - a leading e-business solution provider for mid-sized enterprises. This acquisition will accelerate growth plans for penetrating into North America as well as the development Read More

How ERP and CRM Solutions Can Save You Money


Simply visit microsoft's dynamics ERP and CRM resource center to find out how microsoft dynamics can help your business prosper in a difficult econ...

malaysia crm  ERP and CRM Solutions Can Save You Money Business people want to know: What can I do to help my company save money during this economic downturn? How can I make business better? Perhaps you are asking the very same questions. One thing that's worked for many small and midsized companies is to use Microsoft Dynamics ERP and CRM software. It's enabled them to increase their companies' efficiencies, reduce their costs, and strengthen and grow their businesses—all during tough economic times. And you Read More

Agile ERP Vendor Ditches a Microsoft Dynamics CRM Alliance for, well, its own CRM Solution (Part II)


Part I of this blog topic has revisited Agresso's post-implementation agility capabilities (as to accommodate businesses living in a change -- so called BLINC's), and its devised growth strategy via in-house developments, complementary acquisitions and/or partnerships. Most recently, Agresso expressed the intent to acquire the United Kingdom UK-based competitor CODA, but the analysis of this

malaysia crm  ERP Vendor Ditches a Microsoft Dynamics CRM Alliance for, well, its own CRM Solution (Part II) Part I of this blog topic has revisited Agresso 's post-implementation agility capabilities (as to accommodate businesses living in a change -- so called BLINC's), and its devised growth strategy via in-house developments, complementary acquisitions and/or partnerships.  Most recently, Agresso expressed the intent to acquire the United Kingdom UK-based competitor CODA , but the analysis of this potential Read More

The Benefits of Selecting a CRM Implementation Partner


As you begin a customer relationship management (CRM) initiative, software selection is only one facet of a successful project. You may consider implementing your new CRM system with internal resources. But even in providing a simple CRM solution in your company, a number of steps need to take place, including requirements gathering, configuration, and more. Discover the benefits of selecting a CRM implementation partner.

malaysia crm  Benefits of Selecting a CRM Implementation Partner Harvest Solutions offers consulting services to help you select and implement your company's CRM system. Throughout our many years of experience in the CRM industry we have created a methodology for designing and implementing CRM systems which leads to successful outcomes for our clients. Source: Harvest Solutions Resources Related to The Benefits of Selecting a CRM Implementation Partner : Customer Relationship Management (CRM) (Wikipedia) The Read More

CRM: Creating a Credible Business Case and Positioning It with the CEO Part Two: Linking CRM with Organizational Direction


An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility implies that the document clearly delineates assumptions regarding cause and effect plus the mechanism that will be used to assess results and declare success.

malaysia crm  Creating a Credible Business Case and Positioning It with the CEO Part Two: Linking CRM with Organizational Direction Linking CRM with Organizational Direction Research that has linked the statistical relationships between organizational behavior and CRM success has identified the importance of senior management leadership and direction prior to the deployment of CRM applications. In other words, it is important that an organization pursues a strategy that is complementary to CRM before the Read More

Making the Leap to CRM


Making the leap to customer relationship management (CRM) doesn’t have to be a difficult process. But many companies have difficulty knowing how to get their CRM initiative off to the right start. There is, however, a simple, step-by-step process which will help guide your CRM implementation project in the right direction, even if you’ve never implemented a CRM system before.

malaysia crm  the Leap to CRM Making the Leap to CRM If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Oncontact Software has taken over 15 years of CRM experience and combined it with today's leading technology to develop a completely redesigned .NET solution Source :Oncontact Software Resources Related to Making the Leap to CRM : Customer Relationship Management (CRM) (Wikipedia) Making the Leap to CRM CRM Implementation is also known as : Read More

CRM Buyers Guide


CRM, or Customer Relationship Management, is an essential tool in any modern business no matter its size. The primary purpose of CRM software is to manage all aspects of the relationship with existing and prospective customers. Get a quick start on your CRM purchase by researching the important issues and factors for your organization. This guide can help you find the right provider for your unique needs.

malaysia crm  Buyers Guide CRM, or Customer Relationship Management, is an essential tool in any modern business no matter its size. The primary purpose of CRM software is to manage all aspects of the relationship with existing and prospective customers. Get a quick start on your CRM purchase by researching the important issues and factors for your organization. This guide can help you find the right provider for your unique needs. Read More

Agile ERP Vendor Ditches a Microsoft Dynamics CRM Alliance for, well, its own CRM Solution (Part I)


Writing about failed partnerships in the enterprise applications market is like writing about the sun setting in the evening and to the west, given almost daily occurrences of vendors announcing alliances that never materialize. However, it doesn't happen every day that a potential high-profile alliance gets called off at the 11th hour and in favor of an overlooked in-house solution. The

malaysia crm  ERP Vendor Ditches a Microsoft Dynamics CRM Alliance for, well, its own CRM Solution (Part I) Writing about failed partnerships in the enterprise applications market is like writing about the sun setting in the evening and to the west, given almost daily occurrences of vendors announcing alliances that never materialize. However, it doesn't happen every day that a potential high-profile alliance gets called off at the 11th hour and in favor of an overlooked in-house solution. The protagonist of the Read More

CRM, Success, and Best Practices: A Wake Up Call Part Two: Modeling Success with Senior Management and CRM Culture


To maximize the return on investment of a customer relationship management system, a new CRM best practices model should be used. A point-based system, self-assessment model that emphasizes senior management leadership and the need to create a culture consistent with CRM can lead to a deployment strategy that is correlated with success. An interactive version of this assessment is included with this article.

malaysia crm  Success, and Best Practices: A Wake Up Call Part Two: Modeling Success with Senior Management and CRM Culture CRM, Success, and Best Practices: A Wake Up Call Part Two: Modeling Success with Senior Management and CRM Culture Featured Author - Glen S. Petersen - October 22, 2004 Review In the previous article of this series (see Searching And Establishing The Business Parameters Of CRM ) it was established that customer relationship management (CRM) is an industry where the technology has outpaced the Read More