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 manage customer troubles


Lean Manufacturing: A Primer
Lean manufacturing emphasizes the minimization of the amount of all the resources (including time) used in the various activities of the enterprise. The typical

manage customer troubles  a need to better manage customer demands and expectations and respond accordingly. Hence, while several years ago most prospects inquired tentatively about lean capabilities, now they seem to be increasingly requesting these. An ARC Advisory Group 's strategy report from 2004 suggested that today 36 percent of US manufacturers and 70 percent of UK manufacturers are using lean as their primary improvement methodology , which should show how prominent lean thinking has become. Many of these companies may

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Browse RFP templates

Visit the TEC store for RFP templates that can save you weeks and months of requirements gathering, and help ensure the succes of your software selection project.

Browse Now
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

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Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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How Much Wisdom Will BRAIN Bring To Agilisys? Part 2: Challenges and User Recommendations


As long as both Agilisys and BRAIN remain focused on their industries and do not become too distracted with each other’s verticals, everyone should do well.

manage customer troubles  is a product to manage supplier relations, procurement, performance, and keep manufacturers compliant with automotive industry requirements. Many automotive suppliers have reportedly felt stuck with the traditional methods of using just electronic data interchange (EDI), which is demanded by their original equipment manufacturers (OEMs). Issues like: Does the system support my trading partners (e.g., General Motors (GM), Honda , DCXnet ( DaimlerChrysler exchange), etc.)? ; If yes, as part of that, does Read More

SAP Learns The Ropes Of Fashion/Outfitting


With a heavy heart, in 1999, SAP had to go back to the drawing board, to do a thorough redesign of its erstwhile ill-reputed Apparel & Footwear Solution (AFS). It appears that the effort was worthwhile.

manage customer troubles  enterprises the ability to manage the broad range of collaborative business processes across the supply chain including sales/distribution, order fulfillment, financials/accounting, business intelligence (BI), CRM, and e-procurement. Both products are available in well over twenty languages and can handle country-specific requirements relative to currencies, taxes, depreciation, and payment methods. The products are also reaching parity in terms of many industry-specific features that are designed to Read More

Lawson Software-IPO and Several Acquisitions After Part Five: Challenges and User Recommendations


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manage customer troubles  a vertical where opportunity management remains the focal CRM need and where the alliance with Interface Software will often play its role. Still, while claims are true that the ERP and CRM decisions are often made separately, vendors like SAP, Oracle, and PeopleSoft will beg to differ. This may result in a number of lost opportunities in the future, since certain customers prefer more complete native solutions from a single vendor. System Integration Partnerships s Lawson markets and sells its software Read More

Why E-mail Must Operate 24/7 and How to Make This Happen


Unplanned e-mail outages or even routine maintenance can cause huge disruption, not only to your business, but also to your customers and partners. What issues do organizations face regarding e-mail outages? Learn about the different e-mail continuity solutions available and how a hosted e-mail continuity service can provide a cost-effective, high-availability e-mail solution with minimal deployment efforts required.

manage customer troubles  IT staff investments to manage the capability High levels of scalability Reduced system complexity and administrative headaches About This White Paper This white paper, sponsored by MessageLabs, now a part of Symantec, discusses the growing importance of email, the consequences of email operating at less than 100% uptime, the expense of some methods to ensure very high levels of email uptime, and the benefits of a hosted email continuity service. Email is Absolutely Critical Email is the Primary Read More

Enhancing the Customer Experience with Loyalty Management: Strengthen the Brand and Improve Customer Retention


Customer churn is very costly—it’s many times more expensive to acquire a new customer than to keep an existing one—so retaining customers by offering a superior experience is a top priority. Also, delivering unique experiences to different customer segments is a valuable strategy. Read about how to increase brand equity and retain customers by offering a better experience.

manage customer troubles  Customer Experience with Loyalty Management: Strengthen the Brand and Improve Customer Retention Customer churn is very costly—it’s many times more expensive to acquire a new customer than to keep an existing one—so retaining customers by offering a superior experience is a top priority. Also, delivering unique experiences to different customer segments is a valuable strategy. Read about how to increase brand equity and retain customers by offering a better experience. Read More

The Power of Customer Context Beyond Campaigns: Build a Contextual Marketing Engine


Campaigns are far less effective at winning and retaining customers than they once were—now companies must deliver real-time, two-way, insight-driven interactions with individual customers. Learn how to build and use proprietary digital platforms called contextual marketing engines in this Forrester report, and get results that translate into unprecedented levels of customer engagement, increased revenue, and better product experiences.

manage customer troubles  Power of Customer Context Beyond Campaigns: Build a Contextual Marketing Engine Campaigns are far less effective at winning and retaining customers than they once were—now companies must deliver real-time, two-way, insight-driven interactions with individual customers. Learn how to build and use proprietary digital platforms called contextual marketing engines in this Forrester report, and get results that translate into unprecedented levels of customer engagement, increased revenue, and better Read More

Integrating Customer Relationship Management and Service Resolution Management


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manage customer troubles  Management and Service Resolution Management A customer relationship management (CRM) system that accommodates complex customer-facing processes requires four key factors to give the system a competitive advantage. The first key factor lies in the application's ability to develop a complete customer profile that supports multiple business units and products. Service organizations need a wide range of customer data, including demographics, financial status, and current and anticipated lifestyle changes Read More

A Product Note: Attensity and the Voice of the Customer


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manage customer troubles  the means to classify, manage, and route customer conversations in social media as well as internal channels such as e-mail to specific customer care agents for response. It then allows those messages to be tracked as trouble tickets and generates a suggested response that can be automatically sent to the customer or routed to a contact center agent for servicing by the appropriate person or team. This provides a blended queue and response capability that enables customer care agents to start a response Read More

Customer Relationship Management: Evolution, Not Revolution


Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause a host of problems, from lost employee time to lost customer data. But with the right information, implementing CRM allows evolution without the upset of revolution.

manage customer troubles  the following features: call management customer management service issues management knowledge exchange management sales force activities marketing campaign management sale lead tracking marketing analysis and forecasting database storage Packages that are tailored separately for the sales, marketing, or service aspects of CRM have additional features. Customer service and support automation, for example, may have such features as call routing, contact center sales support, and tools for measuring Read More

Customer Care & Billing RFI/RFP Template


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manage customer troubles  Care & Billing RFI/RFP Template The Customer Care & Billing RFI/RFP Template lists and describes 2473 features and functions found in Customer Care & Billing software solutions. This Customer Care and Billing (CC&B) Template can help you save time, control costs, and communicate clearly with vendors at nearly every stage of your Customer Care & Billing software selection projects. Features and functions included in this Customer Care and Billing (CC&B) Template: General Requirements Mediation Read More

Using IBM Customer Analytics Solutions to Improve Acquisition Efforts


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manage customer troubles  IBM Customer Analytics Solutions to Improve Acquisition Efforts IBM Customer Analytics solutions provide powerful but easy to use business analytics capabilities, such as predictive analytics, reporting, planning, budgeting, and forecasting for both beginning and advanced users. These solutions can help you improve marketing campaigns and build profitable, long-term customer relationships. Read More

Integrating Customer Relationship Management through Software As A Service


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manage customer troubles  Customer Relationship Management through Software As A Service The CRM Marketplace According to the research firm Gartner , in the past year alone, more then $3.5 billion (USD) was spent on new customer relationship management (CRM) software licenses, but the top four CRM vendors ( SAP, Siebel, PeopleSoft, and Oracle ) accounted for only 38 percent of this total CRM revenue. Part two of the Comparing On Demand Customer Relationship Management Service Alternatives series. So, despite Oracle's Read More

Recession? Steal Market Share by Increasing Customer Service!


During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

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