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Lean Manufacturing: A Primer
Lean manufacturing emphasizes the minimization of the amount of all the resources (including time) used in the various activities of the enterprise. The typical

manage customer troubles  a need to better manage customer demands and expectations and respond accordingly. Hence, while several years ago most prospects inquired tentatively about lean capabilities, now they seem to be increasingly requesting these. An ARC Advisory Group 's strategy report from 2004 suggested that today 36 percent of US manufacturers and 70 percent of UK manufacturers are using lean as their primary improvement methodology , which should show how prominent lean thinking has become. Many of these companies may Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » manage customer troubles


Lawson Software-IPO and Several Acquisitions After Part Five: Challenges and User Recommendations
Lawson has yet to show that its strategy and technology can

manage customer troubles  a vertical where opportunity management remains the focal CRM need and where the alliance with Interface Software will often play its role. Still, while claims are true that the ERP and CRM decisions are often made separately, vendors like SAP, Oracle, and PeopleSoft will beg to differ. This may result in a number of lost opportunities in the future, since certain customers prefer more complete native solutions from a single vendor. System Integration Partnerships s Lawson markets and sells its software Read More...
How Much Wisdom Will BRAIN Bring To Agilisys? Part 2: Challenges and User Recommendations
As long as both Agilisys and BRAIN remain focused on their industries and do not become too distracted with each other’s verticals, everyone should do well.

manage customer troubles  is a product to manage supplier relations, procurement, performance, and keep manufacturers compliant with automotive industry requirements. Many automotive suppliers have reportedly felt stuck with the traditional methods of using just electronic data interchange (EDI), which is demanded by their original equipment manufacturers (OEMs). Issues like: Does the system support my trading partners (e.g., General Motors (GM), Honda , DCXnet ( DaimlerChrysler exchange), etc.)? ; If yes, as part of that, does Read More...
SAP Learns The Ropes Of Fashion/Outfitting
With a heavy heart, in 1999, SAP had to go back to the drawing board, to do a thorough redesign of its erstwhile ill-reputed Apparel & Footwear Solution (AFS

manage customer troubles  enterprises the ability to manage the broad range of collaborative business processes across the supply chain including sales/distribution, order fulfillment, financials/accounting, business intelligence (BI), CRM, and e-procurement. Both products are available in well over twenty languages and can handle country-specific requirements relative to currencies, taxes, depreciation, and payment methods. The products are also reaching parity in terms of many industry-specific features that are designed to Read More...
Software Evaluation, Selection, and Procurement Part Two: Recommendations for Improvement
Pursuing an alternative strategy for software evaluation and selection, based on the capital investment paradigm and the principles outlined in this article, is

manage customer troubles  support will help you manage through these issues. Without it, the project can and will lose momentum. Be thorough in your requirements definition Again this is a simple concept, but one that is often bypassed due to expediency or difficulty. A comprehensive set of business functional and technical requirements serves multiple purposes: Acts as a basis for software evaluation Acts as a basis for defining software gaps Acts as a basis for final software testing (system, performance, user acceptance, etc.) Read More...
The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010
This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences

manage customer troubles  Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010 This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences and build stronger buyer loyalty. Customers are increasingly online, want self-service options, and demand real-time responses. Also, social media has grown to be an important new channel for interacting with customers and engaging in innovative ways. Read More...
10 Facts about Intelligent Virtual Assistants and How They Improve the Customer Experience
Have you ever thought about what goes into designing and optimizing an intelligent virtual assistant? Or how an avatar can create an even better customer

manage customer troubles  Facts about Intelligent Virtual Assistants and How They Improve the Customer Experience Have you ever thought about what goes into designing and optimizing an intelligent virtual assistant? Or how an avatar can create an even better customer experience? Read this guide to uncover the mysteries of virtual assistant design and selection, and get insight into the latest research on the best interactive models and how to use virtual assistants to drive online sales, service, and product education. Read More...
A Customer Relationship Management Solution Aims To Cover all the Bases
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from the perspectives of core functionality

manage customer troubles  help design, execute, and manage personalized, permission-based campaigns. Surado CRM 5.0 also allows for the planning, design, execution, and management of multichannel permission-based marketing campaigns. Users can assign tasks and responsibilities according to revenue projections, campaign periods, targeted audiences, and channels. Potential deployment issues can be identified, and resources re-allocated. E-mail and fax campaigns can be set up for automated execution and follow-up. Surado CRM Read More...
CRM and Technological Solutions: Be the Customer
In CRM, and now e-CRM, its not about the technology, but about focusing on the locus of importance around which CRM applications grew; namely, the customer

manage customer troubles  CRM, or, Customer Relationship Management: Be the customer as you design your CRM landscape. Be the Customer  When we think about implementing a CRM application, we tend to think about automating processes within Sales, Marketing, Customer Support, Field Force, and even Partner Relationships. But really, we should be focused on the essence of CRM and its real reason for being part of the IT arsenal: Its ability to make the entire customer experience easier, less painful, and maybe even enjoyable, so th Read More...
MAPICS: Will Customer Satisfaction be Enough?
MAPICS has consistently scored above average in the following customer-service & support benchmarks: reliability, quality of support, vendor stability, ease of

manage customer troubles  for Internet enabled order management; and MAPICS Workflow, a solution that enhances data sharing throughout the corporate enterprise. MAPICS sells its product primarily through a network of 85 affiliates that sell, install, service and support the product line in more than 70 countries (approx. 25% of the total MAPICS' revenue comes from the international market). By fiscal year end 1998, the Company had approx. 5,700 MAPICS II and MAPICS/DB customer sites. Fig. 1 Vendor Strengths Well-established, Read More...
Customer One Solutions, Inc.
Customer One Solutions (COS) is a consulting firm specializing in the evaluation, selection and implementation of Customer Relationship Management (CRM) and

manage customer troubles  implementation of Customer Relationship Management (CRM) and Business Process Management (BPM) solutions. COS has implemented CRM solutions at organizations that range in size from 45,000 worldwide employees to 12 local employees. Our areas of expertiese include Financial services, telecommunications, manufacturing and professional service organizations. We specialze in the needs of small to mid sized businesses! Read More...

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