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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 manage trouble resolution process


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe

manage trouble resolution process  IT service management, intelligently manage the operational realities that affect business continuity, and ensure availability and compliance with reporting on service exceptions, rather than routinely monitoring systems. With a network of partner relationships such as HP, BMC and IBM, AlarmPoint tools are now managing complex notification and resolution installations globally, including AT&T, Bank of America, Barclays Global Investors, BHP, British Telecom, Cable & Wireless, Consumers Energy, Deutsche

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Process Outsourcing (BPO)

Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact center services. 

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Progress Software Revs Up to Higher RPM via Savvion - Part 2


Part 1 of this series began to analyze the recent merger of Progress Software Corp. [NASDAQ: PRGS] and Savvion Inc. With this acquisition, Progress has made a large leap into the business process management (BPM) space, from which has been notably absent. The article asserted that Savvion BusinessManager 7.5 [evaluate this product] is one of the most mature BPM suites in the

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Differentiation through Service Excellence


With products increasingly becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer satisfaction. While revenue is flattening for many product businesses, service income is increasing. Find out how integrating business processes and customer relationship management (CRM) data can help you deliver new service offerings and improve the customer experience.

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IP Phone Features That Will Make Your Life Better


Voice over Internet provider (VoIP) solutions are appealing for companies, but many haven’t yet discovered the perks of IP phones. Price is one factor in this hesitation—IP phones are often the highest cost component in migrating from a traditional system to VoIP. Learn how to identify the key features of IP phones and to ensure your employees can make proper use of them, so your employees’ working lives can be improved.

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The Power of Knowledge -- Knowledge is Power (Part 2)


Part 1 of this blog series introduced the need for knowledge management (KM) software applications as part of a more comprehensive and strategic service management (SSM) suite. One such broad SSM suite has been offered by Servigistics. Servigistics’ Service Knowledge Management (SKM) solution, the newest module within Servigistics SSM, is designed to meet the requirements of the technical

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Process Manufacturing: Industry Specific Requirements Part Three: Textiles


As with any manufacturing operation, process manufacturing has special system requirements such as formulas, unit of measure conversions, and packaging recipes. However, within the realm of process manufacturing, specific industries have needs that are more critical than others. This article explores these critical needs for the food and beverage, chemical, and a hybrid industry (textiles), so that you can focus on these requirements when evaluating enterprise-wide software.

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Process Manufacturing: Ensuring Food Safety through Active HACCP Management


As a result of publicized food contamination and product recalls, food safety regulations are under increasing scrutiny. Process manufacturers in the food and beverage industry may soon be facing stricter rules. But food manufacturers can prevent contamination by using existing technology to automate and ensure the effectiveness of the hazard analysis and critical control point (HACCP) food safety program. Learn more.

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Advantys WorkflowGen 5.5 Business Process Management Certification Report


Advantys WorkflowGen 5.5 is now TEC Certified for online evaluation of business process management (BPM) solutions in TEC's Evaluation Centers. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Savvion Inc. BusinessManager 7.5 for Business Process Management Certification Report


Savvion Inc.'s business process management solution, BusinessManager 7.5, is now TEC Certified. The certification seal is a valuable indicator for organizations who rely on the integrity of TEC’s research services for assistance with their software selection projects. Download this 24-page TEC report for product highlights, competitive analysis, and in-depth analyst commentary from TEC Analyst Kurt (Yu) Chen.

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Goal-oriented Autonomic Business Process Management


Business process management (BPM) is an approach to administering business processes that involves people, organizations, and technologies—and can be carried out using varying levels of automation. Sadly, BPM often falls short of what it is intended to achieve. But there’s a fresh evolution of current BPM: goal-oriented autonomic BPM. Learn about the ideas, techniques, and benefits of autonomic and goal-oriented BPM.

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W4 BUSINESS FIRST 8.7 for Business Process Management Certification Report


W4 BUSINESS FIRST 8.7 is now TEC Certified for online evaluation of business process management (BPM) solutions in the Enterprise Resource Planning (ERP) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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CPR on BPR: Long Live Business Process Reengineering Part 1: A Primer


Without sound business process analysis, design, and possible re-design or full-blown reengineering in place before you bring in technology, your CRM (or any IT) efforts are doomed to fail.

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AuraPortal BPMS Version 4.3 for Business Process Management Certification Report


AuraPortal BPMS Version 4.3 is TEC Certified for online evaluation of business process management (BPM) solutions in the Business Intelligence and Data Management Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects.

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Process-based Governance, Risk Management, and Compliance


The right balance of automated processes with paper records and manual, human interaction is necessary to keep costs under control with a flexible yet controlled set of procedures. The strategic software category, governance, risk management, and compliance, is poised to help.

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Business Process Management (BPM) Software Evaluation Report


Business process management (BPM) defines, enables, and manages the exchange of enterprise information through the semantics of a business process view, which involves employees, customers, partners, applications, and databases.

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