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5-step CRM Software Selection Guide: A Pragmatist’s Guide to CRM Software Selections
Selecting a new enterprise customer relationship management (CRM) solution is an undertaking that requires careful planning and managed execution. And in fact

managed service rfp  relationships that are automatically managed and reciprocated through the solution”… well then there are very few vendors that can do this (we know of only two). So if, for example, this is important to your organization, spend time understanding exactly how the vendor supports this and take their word for the fact that they can store a contact’s address and phone number (we know 108 solutions that do this!). In a nutshell – focus your vendor demonstration time on your most unique and important re Read More...
Outsourcing, Applications Software
This RFP is focused on the selection of companies who provide outsource services in the areas of application software. The typical types of activities that these outsource providers perform include...
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Documents related to » managed service rfp


Beware of Vendors Bearing Solutions
Hype has been a major factor in the recent downfall of some of the enterprise application industry's most illustrious players. This article presents some very

managed service rfp  tactics worked. (And they managed to convince those buyers they were getting a good deal.) Some vendors who claim hundreds or thousands of customers have trouble producing five good references when pressed by a prospective customer. By now we are familiar with how the Big Five and other consulting firms steer ERP evaluations to the vendors with whom they have partnerships. At the same time the fact that those very consultants have trained, in some cases, thousands of their own people on those vendors' Read More...
EAI - The 'Crazy Glue' of Business Applications
When companies create or change trading relationships or when they swap out business application systems, information systems professionals are required to

managed service rfp  be operated, administered and managed. Create a clear picture of how the product will be deployed including: Server platforms and operating systems Objects (Application Systems, Relational Data Bases, Special File Structures) that will be interconnected. Trading partners that will be interconnected including their interconnection requirements. Monitoring systems (Hewlett Packard's Openview, Computer Associates' TNG) that will be employed. Performance measurement and management processes and reporting. Read More...
7 Things Every Executive Should Know About Telecom Expenses
Most enterprises waste millions of dollars annually by not managing their telecom spend in a standardized, centralized, more accurate way. Having ballooned up

managed service rfp  the least and worst managed areas of your business. Resources & staffing Managing demand Benchmarking costs Understanding Total Cost of Ownership (TCO) With Telecom Expense Management you'll get immediate savings from once-neglected overcharges and stranded assets. And, long term ROI often reaches 200%. TEM Answers Critical Questions   How can I reduce my telecom cost? How do I provide visibility to business units on their telecom expenses? How much am I spending for specific services? How much am I spen Read More...
How Some ERP Vendors Demonstrated - Warts And All Part 2: Results
This is part two of a case study from a recent selection engagement for an ETO mid-size manufacturer; we assess Oracle, J.D. Edwards, SAP, and IFS in terms of

managed service rfp  during final negotiations if managed skillfully. The discrepancy in rankings of vendors after responding to RFP and after the scripted scenarios (see Figures 1 & 2 in Part 1) indicate that one vendor's Yes may be less valid than the other vendor's Yes, but , and the importance of putting the products through their paces. However, a neutral expert's presence is preferable as to discern the substance from a mere ability to demonstrate. When more than one vendor ranks close within a given set of areas, Read More...
Salesforce.com Unveils Service Cloud SOS Button for Mobile In-app Support
Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button

managed service rfp  com Unveils Service Cloud SOS Button for Mobile In-app Support Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button (similar to the Amazon Kindle Mayday button) directly inside any mobile app. With new live interactive video support and on-screen guided assistance, companies will be able to deliver instant and personalized customer service within any mobile app.   Last year, salesforce.com Read More...
Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk
IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To

managed service rfp  ITIL with SRM Service Resolution Management for the Next-generation Service Desk IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To accelerate their IT infrastructure library (ITIL) initiatives, many are implementing service resolution management (SRM) systems. With the addition of SRM, these organizations can address the core issues required to operate an efficient and strategic service Read More...
Managed Services
Getting products to customers through a complex, global supply chain is becoming increasingly difficult. If you don’t have a solution that helps you focus on

managed service rfp  Find out about a managed services solution that can help you manage your partner relationships and improve cycle times. Read More...
Professional Service Strategies that Win: Executive View of the Cloud
This report focuses on how cloud infrastructures are being used by sales and marketing, finance, and operations in professional service organizations (PSOs). It

managed service rfp  Service Strategies that Win: Executive View of the Cloud This report focuses on how cloud infrastructures are being used by sales and marketing, finance, and operations in professional service organizations (PSOs). It outlines the benefits of using a cloud infrastructure to manage enterprise resource planning (ERP) and other enterprise systems. With the right solutions in place, globally dispersed project teams have unlimited accessibility to secure and reliable information. Read More...
A Guide to ERP for Service Organizations
Enterprise resource planning (ERP) is enabling service organizations to streamline service delivery, optimize operations, and improve customer satisfaction. In

managed service rfp  Guide to ERP for Service Organizations Enterprise resource planning (ERP) is enabling service organizations to streamline service delivery, optimize operations, and improve customer satisfaction. In this podcast, TEC analyst Neil Stolovitsky sits down with Oracle’s Ted Kempf for his take on the unique implementation requirements of ERP systems for professional service organizations, as well as the role technology plays in running a successful service business. Read More...
Sky Field Service Management Certification Report
Sky by FieldOne is now TEC Certified for online evaluation of field service management (FSM) solutions in the Enterprise Resource Planning (ERP) and Customer

managed service rfp  Field Service Management Certification Report Sky by FieldOne is now TEC Certified for online evaluation of field service management (FSM) solutions in the Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) Evaluation Centers. Certification ensures that FieldOne has demonstrated Sky's support for specific real-world business processes chosen by TEC analysts, and that TEC analysts have analytically and comparatively reviewed research questionnaire data about Sky against known Read More...
The ROI of Software as a Service
Many firms see software as a service (SaaS) as having a cost advantage over on-premise in the short run due to its quick implementation times and pay-as-you-go

managed service rfp  ROI of Software as a Service Many firms see software as a service (SaaS) as having a cost advantage over on-premise in the short run due to its quick implementation times and pay-as-you-go pricing. But many firms question the long-term value of SaaS, wondering if the rent-versus-own model has a cost crossover point? Discover how some firms have obtained long-term value with SaaS solutions as SaaS has moved into larger, more strategic deployments. Read More...
Software as a Service Is Gaining Ground
Software as a service is the latest incarnation of the hosting model. The demand for cost efficiency, information technology flexibility, and faster return on

managed service rfp  software suites, owned and managed by user enterprises, which were expensive and time-consuming to develop, implement, and maintain (see The Joy of Enterprise Systems Implementations ), and toward standardized, componentized, common, and lower cost software services sourced (and even cancelled) at will from service providers. Whether referred to as hosted services, ASP services, SaaS, utility computing, or software on-demand, the idea is basically the same: instead of buying and installing expensive Read More...
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the

managed service rfp  Service Management (FSM) Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the Read More...
Employee and Manager Self-Service: A Virtual Chameleon in the Workplace
In order for employee self-service (ESS) and manager self-service (MSS) technology to be effective, it must serve multiple purposes for multiple business units

managed service rfp  and Manager Self-Service: A Virtual Chameleon in the Workplace Employee and Manager Self-Service: A Virtual Chameleon in the Workplace If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. cfactor Employee / Manager Self-Service innovative self-service suite is not your typical Human Resource / payroll automation solution. Unlike traditional ERP-style HRMS systems, It’s flexible. Source : Cronus Technologies Inc. Resources Related Read More...

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