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The Wizardry of Business Process Management: Part 5
Part 1 of this blog series started a lengthy discussion about the value proposition and parts-and-parcels of business process management (BPM), with an ensuing

management by exception trade secret  BPM and customer relationship management (CRM ) customers gladly talk about their typical results as follows: Revenue growth – an average 25 percent increase in cross-selling  and up-selling ; customer acquisition up 15 to 30 percent; a 50 percent decrease in application abandonment; and time-to-market (TTM ) cut by 18 percent; Service excellence – on average US$8 million in lost profit margins recovered; a five point customer retention  increase; a 30 percent increase in one-touch problem Read More...

SCM Buyer’s Guide 2012: Adapting to Challenging Times and Circumstances
TEC is coming up with four new buyer’s guides for 2012, and one slot is reserved for supply chain management (SCM) solutions. My main reason for pushing for

management by exception trade secret  reserved for supply chain management (SCM) solutions. My main reason for pushing for this was that the global business landscape has been battered significantly by a slew of economic, political, social and environmental events over the past five years. This has resulted in significant losses for businesses around the world. It is no secret that the world is going to engage in  a fairly trying period for the foreseeable future. And businesses will need to examine their outside environment more closely Read More...
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Documents related to » management by exception trade secret


The Wizardry of Business Process Management - Part 3
Part 1 of this blog series provided a lengthy discussion about business process management’s (BPM's) necessary parts and parcels, and the software category’s

management by exception trade secret  rules ensure optimal work management for either people or systems by organizing related work into Cases and Folders, thus prioritizing and managing them. The duplicate checking ability prevents redundancy, while skills-based routing (SBR ) optimizes work assignments. For the third “R” of automation, report , the system offers over 100 standard reports, plus an open database to integrate with other customer information and enterprise reporting systems. Canned reporting capabilities can even be Read More...
Confronting Core Global Trade Problems: Order, Shipment, and Financial Settlement
TradeBeam has been striving to distinguish itself by offering more than order and shipment tracking. It aims to improve the management of core global trade

management by exception trade secret  include remittance and payment management to coordinate payment information. It tracks payments by invoice and invoice line item, allows real time views of payment status, and can directly integrate with banks or enterprise resource planning (ERP) financial applications for remittance notification. The trade financing feature manages the financing of global trade on-line, including approval to pay virtual letter of credit payment for products and allows trade factoring and forfeiting. Another feature is Read More...
The Challenges that Remain for One Aspiring Global Sourcing Vendor
In the long term, Eqos’s current stature and means may not be enough to maintain its competitive position against current and potential competitors, especially

management by exception trade secret  global sourcing and supplier management solutions for the retail supply chain worldwide (please see the previous parts of this series: One Vendor's Quest to Garner a Global Sourcing Ecosystem , A Retail Sourcing Suite Built on Experience , The Secret of One Vendor's Success in the Retail Supply Chain , and How One Sourcing Vendor's Offerings Are Bolstered by a Wealth of Services ), it would be shortsighted not to acknowledge the challenges that still loom on the horizon for Eqos ( http://www.eqos.com ). Read More...
Systems Management Buyer's Guide
Enterprises of all sizes struggle to find and deploy effective systems management solutions. In the solution evaluation process, they need to weigh feature

management by exception trade secret  Management Buyer's Guide Enterprises of all sizes struggle to find and deploy effective systems management solutions. In the solution evaluation process, they need to weigh feature/function criteria along with less tangible characteristics in order to make an appropriately calibrated decision. Download this guide from Dell KACE for a comprehensive feature/function checklist, as well as additional considerations for evaluating systems management solutions. Read More...
Case Study: More Efficient Hospital Management Systems with Content Management Tools
Hospital de la Santa Creu i Sant Pau I is the oldest hospital in Spain, with over 34,000 admissions each year and 150,000 emergencies. In 1999, the hospital

management by exception trade secret  Study: More Efficient Hospital Management Systems with Content Management Tools Hospital de la Santa Creu i Sant Pau I is the oldest hospital in Spain, with over 34,000 admissions each year and 150,000 emergencies. In 1999, the hospital began to implement an intranet to provide information to employees, with an update in 2003 to provide visibility of corporate information. Learn how the company is integrating a content management system with portal tools to integrate processes and improve efficiency. Read More...
Tenrox Project Workforce Management Certification Report: Project Portfolio Management (PPM) for Internal Departments
Tenrox Project Workforce Management is now TEC Certified for online evaluation of PPM solutions in the Project and Process Management Evaluation Center. The

management by exception trade secret  Project Workforce Management Certification Report: Project Portfolio Management (PPM) for Internal Departments Tenrox Project Workforce Management is now TEC Certified for online evaluation of PPM solutions in the Project and Process Management Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product Read More...
Enterprise Performance Management: Key to Rapid Response for Today's Successful Midsize Companies
In today's business climate, enterprise performance management (EPM) systems have risen from the status of

management by exception trade secret  business climate, enterprise performance management (EPM) systems have risen from the status of nice-to-have to must have for midsize companies, particularly those that experienced substantial growth prior to the current economic downturn. This paper discusses some of the ways the new unpredictability of external market forces has escalated the value of precise internal forecasts and quick decision-making for these companies. Read More...
Blackboard Learn 9.1 for Learning Management Certification Report
Blackboard Learn 9.1 is now TEC Certified for online evaluation of learning management systems in the Human Capital Management Evaluation Center. The

management by exception trade secret  Learn 9.1 for Learning Management Certification Report Blackboard Learn 9.1 is now TEC Certified for online evaluation of learning management systems in the Human Capital Management Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary. Read More...
Case Study: SAP and Sales Management
To achieve global transparency of all customer relationships, SAP AG upgraded to the latest release of the SAP customer relationship management (CRM

management by exception trade secret  Study: SAP and Sales Management To achieve global transparency of all customer relationships, SAP AG upgraded to the latest release of the SAP customer relationship management (CRM) application. This upgrade is part of its CRM Clear Vision Program. Learn how the upgrade to a single global solution helped SAP AG achieve effective collaboration, better visibility, improved productivity, and stronger customer relationships. Read More...
Human Capital Management (HCM)
Human capital management (HCM) solutions encompass applications for handling personnel-related tasks for corporate managers and for individual employees from

management by exception trade secret  Capital Management (HCM) Human capital management (HCM) solutions encompass applications for handling personnel-related tasks for corporate managers and for individual employees from the point of hire to the point of retire. HCM solutions provide the tools and technologies needed to enhance all facets of HR administration and employee relationship management. Read More...
Data Management Wish List: IT Is Open to Big Changes
Data management, access, and analysis haven’t always received the same amount of consideration, or respect, as the corporate applications that generate and

management by exception trade secret  Management Wish List: IT Is Open to Big Changes Data management, access, and analysis haven’t always received the same amount of consideration, or respect, as the corporate applications that generate and consume the data. In recent years, however, information technology (IT) leaders have focused much more attention on their organizations’ data management platforms and capabilities. Download this white paper to get a better picture of the current data management landscape. Read More...
Logility Voyager Solutions for Supply Chain Management (SCM) Certification Report
Logility Voyager Solutions is now TEC Certified for online evaluation of supply chain management solutions in the Supply Chain Management (SCM) Evaluation

management by exception trade secret  Solutions for Supply Chain Management (SCM) Certification Report Logility Voyager Solutions is now TEC Certified for online evaluation of supply chain management solutions in the Supply Chain Management (SCM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary. Read More...
Unified Performance Management: The Key to Successful Performance Management
Managing performance requires that business and IT, working collaboratively, develop a vision of how to integrate information and technology to improve the

management by exception trade secret  Key to Successful Performance Management Managing performance requires that business and IT, working collaboratively, develop a vision of how to integrate information and technology to improve the performance of the organization’s people and processes, and then act on that vision. Using common performance management (PM) tools and systems—designed to ensure the effective use of consistent information—is critical to the success of the business. Find out why. Read More...

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