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Front-to-back-office Integration: Improving Your Customer Life Cycle Management
Research shows that back-office connectivity is not addressed by many customer relationship management (CRM) solutions@meaning, customer data cannot be shared

management quantitative theory example  Executive Summary Introduction Customer Management and Business Process Challenges Fundamentals of Front-to-Back-Office Integration Front-to-Back-Office Data Consistency Holistic Customer Views Straight-Through Processing Challenges of Front-to-Back-Office Application Integration for SMBs Front-to-Back-Office Integration Capabilities Front-to-Back-Office Data Consistency Holistic Customer Views Facilitating Straight-Through Processing Conclusion Additional Information Executive Summary Independent Read More...
Learning Management Suite (LMS)
These are tools for managing, creating, scheduling training or learning in your organization. The terminology varies from vendor to vendor. Learning management systems (LMS) typically help to ma...
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Documents related to » management quantitative theory example


Why Should Enterprises Manage their Contracts Closely?
For companies handling many contracts, ensuring trading partners adhere to contract details is often too cumbersome to be executed without enabling technology

management quantitative theory example  of the total contract management requirements and potential benefits of such a solution. In addition to standardizing contract language, payment terms, and other requirements into simple terms, users can gain efficiencies through analysis of all contracts to discern trends and identify weaknesses in the process. Understanding the real quantitative and qualitative requirements of trading partners and their ability to meet the parameters outlined in the contract is critical to ensuring a mutual-value Read More...
Processing Complex Events (During these, oh well, Complex Times) - Part I
The worn-out saying about how we learn new things every day applies to this blog topic too. Namely, my interest in Progress Software Corporation has long been

management quantitative theory example  Actional for web services management and Sonic for enterprise service bus (ESB ) and messaging . But in late 2007, out of mere courtesy, I accepted a briefing about Progress Apama , the company’s platform for complex event processing (CEP ), algorithmic trading , and whatnot. Given the overwhelming nature (“rocket science” of a sort) of the offering’s concept, I now admit that I could not wait for the briefing to end. Actually, I felt bamboozled like those ordinary mortal FBI agents in CBS’ Read More...
Measuring the Business Value of IT
Many organizations do a poor job of measuring the business value of their IT investments. Simple financial metrics are not good enough. But there are a number

management quantitative theory example  IT performance and investment management that it has spun out the group into a separate company called SeaQuation. SeaQuation assists Fortune 2000 companies to help them gain a better understanding of their IT portfolio and investments using financial, actuarial, and insurance risk-based technologies. Its work with ING is documented by ITGI and published as The ING Case Study, which is available at the ITGI Web site. AIE When Quantitative Rigor Is Required AIE synthesizes elements of economics, Read More...
Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards
A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach

management quantitative theory example  of an organization’s account management practices and the targeted metrics that are used to measure customer engagement and service delivery performance. Customer dashboards should provide: A mutually established (with your customer) set of metrics that are measured and reviewed on a periodic basis Representative “Critical To Quality” (CTQ’s) drivers of your customer’s business A platform used by both organizations as the centerpiece to have meaningful dialogue around customer satisfaction, Read More...
EMC Documentum: A Brief on Its Content Management Offerings in 2012
The EMC Documentum family of products covers a range of content management, case management, and governance applications, and plays to current shifts across the

management quantitative theory example  Brief on Its Content Management Offerings in 2012 The EMC Documentum family of products covers a range of content management, case management, and governance applications, and plays to current shifts across the information management landscape. In this report, TEC's director of knowledge services Josh Chalifour looks at the directions in which EMC is focusing its products and services, and how that relates to requirements you may have for your content management initiatives. Read More...
Case Study: More Efficient Hospital Management Systems with Content Management Tools
Hospital de la Santa Creu i Sant Pau I is the oldest hospital in Spain, with over 34,000 admissions each year and 150,000 emergencies. In 1999, the hospital

management quantitative theory example  Study: More Efficient Hospital Management Systems with Content Management Tools Hospital de la Santa Creu i Sant Pau I is the oldest hospital in Spain, with over 34,000 admissions each year and 150,000 emergencies. In 1999, the hospital began to implement an intranet to provide information to employees, with an update in 2003 to provide visibility of corporate information. Learn how the company is integrating a content management system with portal tools to integrate processes and improve efficiency. Read More...
MODX Web Content Management: Vendor Profile
Open source vendor MODX provides a modern, highly flexible, Web standards–compliant Web content management (WCM) framework. TEC’s Director of Knowledge Services

management quantitative theory example  Web standards–compliant Web content management (WCM) framework. TEC’s Director of Knowledge Services Josh Chalifour profiles MODX—its background, business practices, revenue streams, and community. MODX’s WCM systems, Evolution and Revolution, are being used for a significant quantity of sites around the world. Find out more in this report. Read More...
TEC 2013 EAM/CMMS Market Survey Report: What Organizations Want in Enterprise Asset Management and Computerized Maintenance Management System Software
This report gives an overview of current considerations for organizations seeking to purchase an EAM/CMMS solution. Based on data collected from EAM/CMMS

management quantitative theory example  Want in Enterprise Asset Management and Computerized Maintenance Management System Software This report gives an overview of current considerations for organizations seeking to purchase an EAM/CMMS solution. Based on data collected from EAM/CMMS software comparisons performed using Technology Evaluation Centers’ (TEC’s) TEC Advisor software selection application during 2012, the report details what TEC data reveals about your peers' requirements for EAM/CMMS solutions, including functionalities, Read More...
Succession Management: A Primer
Many companies plan for vacancies at the top level, but few have a succession management strategy that considers all aspects of the business and levels of the

management quantitative theory example  few have a succession management strategy that considers all aspects of the business and levels of the employee hierarchy. This lack of planning can have implications to a company’s success. Without a clear program, a company is at peril of losing its talent at best and suffering from a crucial vacancy and losing momentum in the marketplace at worst. Find out more. Read More...
IFS Field Service Management: Field Service Management (FSM) Competitor Analysis Report


management quantitative theory example  Service Management: Field Service Management (FSM) Competitor Analysis Report Read More...
Human Capital Management (HCM)
Human capital management (HCM) solutions encompass applications for handling personnel-related tasks for corporate managers and for individual employees from

management quantitative theory example  Capital Management (HCM) Human capital management (HCM) solutions encompass applications for handling personnel-related tasks for corporate managers and for individual employees from the point of hire to the point of retire. HCM solutions provide the tools and technologies needed to enhance all facets of HR administration and employee relationship management. Read More...
Performance Management Framework for Mobile Workforce Management and Field Service
Mobile workforce management is a complex process that includes workforce planning, assignment decisions, and plan execution. To align this complex process with

management quantitative theory example  Management Framework for Mobile Workforce Management and Field Service Mobile workforce management is a complex process that includes workforce planning, assignment decisions, and plan execution. To align this complex process with your business goals, you need to measure your performance and develop various corrective actions. This white paper discusses performance management—and how you can measure, analyze, and make decisions about the performance of your workforce and service organization. Read More...
Understanding IBM Lotus Web Content Management Software
IBM Lotus Web Content Management software is IBM’s Web content management system offering. Lotus Web Content Management software provides tools to apply

management quantitative theory example  IBM Lotus Web Content Management Software IBM Lotus Web Content Management software is IBM’s Web content management system offering. Lotus Web Content Management software provides tools to apply business rules and processes to content, helping to ensure that specific information assets from across the enterprise are delivered via Web sites and portal. This factsheet provides a detailed overview of key Lotus Web Content Management features. Read More...
Improving IT Efficiency through Effective Print Management
The administration and management of printing can be time-consuming, often relying on manual processes. Many businesses are rethinking their approach to

management quantitative theory example  Efficiency through Effective Print Management The administration and management of printing can be time-consuming, often relying on manual processes. Many businesses are rethinking their approach to managing the print environment, by either adopting a managed service or implementing centralized print management tools. This can ensure the high availability, reliability and manageability of printing resources, while leaving IT staff free to focus on core activities. Read More...

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