Since there are multiple vendors offering hosted customer relationship management (CRM) applications, the buyer’s toughest decision is finding a vendor that offers the many benefits that come from a workflow engine similar to those used in multimillion-dollar CRM deployments. Truth be told, CRM alone is not enough, as not all providers have a workflow engine which enables full process automation.
manager decision failure example
sales rep and the manager to concentrate on closing the deal, not mundane tracking and checking tasks. Without Workflow-enabled CRM, your staff is expected to remember the sales process and when to report and forecast revenue. In addition, management involvement along the way is inefficient, and increases the likelihood of errors. The following diagrams graphically illustrate the difference Workflow delivers. Diagram 1. Without Workflow Diagram 2. With Workflow Although this is a very simplified example,