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 manages and maintains the customer s current product configuration


(Forgotten) CRM and ERP Kingdoms in the Making?
Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona

manages and maintains the customer s current product configuration  engine that stores and manages knowledge bases A rules-based process engine that uses customer profiles to guide customer service. Multiple APIs and pre-built adaptors to integrate the Suite with other business applications from Siebel /PeopleSoft/Oracle, Amdocs Clarify , BMC Remedy , HP, Salesforce.com, etc. From KNOVA 7 to Consona KM In late 2006, KNOVA announced the general availability of KNOVA 7, the new version of its application suite. KNOVA 7 is a Web 2.0 application that includes embedded

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Browse RFP templates

Visit the TEC store for RFP templates that can save you weeks and months of requirements gathering, and help ensure the succes of your software selection project.

Browse Now
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Reducing Turnover and Managing Change: How Retailers Can Benefit from a New Approach to Training and Talent Management


This paper examines how a talent management system (TMS) that integrates learning, performance management (PM), compensation, development, and succession planning can make a bottom-line difference in a retailer’s ability to reduce turnover, manage change, and achieve strategic goals. It also examines how retailers are using software-as-a-service (SaaS) solutions to make optimum use of budgetary and staff resources.

manages and maintains the customer s current product configuration  training requirements. It also manages change and motivates desired behaviors (e.g., tying compensation to proficiencies and performance) and ensures that the retailer's talent pipeline is filled with employees who are developing the competencies necessary to take on new challenges and lead the company forward. Through a competency-based approach, the retailer can use the talent management program to help all employees develop the skills, knowledge and behaviors of top performers. This also gives both Read More

Enterprise Resource Planning Vendors Address Lean Manufacturing


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Product Lifecycle Management: Expediting Product Innovation


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Managed Services: How to Adapt to the Channel Model of the Future


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The Vital Importance of Software Selection to the Enterprise


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The Product Portfolio Management Benchmark Report: Achieving Maximum Product Value


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manages and maintains the customer s current product configuration  Product Portfolio Management Benchmark Report: Achieving Maximum Product Value Products may fail to meet expectations for many reasons—most of which are self-inflicted wounds (such as unclear product definitions) by the company bringing them to market. What’s more, politics and inertia all too often win the day when it comes to making difficult product portfolio decisions. What actions can you take to rank among those companies which realize margin advantages of over 50 percent for new products? Read More

Combating Malware: Leveraging the Power of the Planet


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manages and maintains the customer s current product configuration  Architecture for Product Endurance? LANSA Target Market While not a household name like Microsoft or IBM , LANSA has been quietly delivering software solutions to mid-market companies for two decades. It is a global provider of enterprise application development and integration software and its target market consists of an estimated 250,000 mid-sized organizations. Many are IBM iSeries shops within manufacturing and distribution segments, and while some frequently buy new solutions, many try to Read More

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manages and maintains the customer s current product configuration  Server and the Internet Converge: The Smart Client Application Everyone wants the biggest bang for their IT buck—the most functionality and ease of use, deployed to the widest audience, for the lowest cost. But for years, packaged software, despite high up-front and recurring costs, has been a must-have. However, business professionals are beginning to recognize a more efficient approach to their software needs: the smart client. Read More

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manages and maintains the customer s current product configuration  across the Regions: A View of the Impact of the Internet on Business The Internet offers companies the opportunity to present a commercial image independent of size and location. With this and the Internet’s ability to extend a business’s reach, it is valuable to know precisely what various Internet service providers (ISPs) offer before buying. This includes evaluating service level and support capabilities and understanding how these vary throughout the United Kingdom (UK). Find out more. Read More

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manages and maintains the customer s current product configuration  customer loyalty with customer analytics In this white paper, learn how organizations like yours are using customer analytics to build and sustain customer loyalty. Customer analytics helps answer key questions about who your customers are, what they want and will do next, and which actions and strategies are most likely to generate loyalty. It’s a powerful and innovative technology, but still operates on the traditional business axiom that customer loyalty begins with customer satisfaction. Read More