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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 manages and maintains the customer s current product configuration


(Forgotten) CRM and ERP Kingdoms in the Making?
Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona

manages and maintains the customer s current product configuration  engine that stores and manages knowledge bases A rules-based process engine that uses customer profiles to guide customer service. Multiple APIs and pre-built adaptors to integrate the Suite with other business applications from Siebel /PeopleSoft/Oracle, Amdocs Clarify , BMC Remedy , HP, Salesforce.com, etc. From KNOVA 7 to Consona KM In late 2006, KNOVA announced the general availability of KNOVA 7, the new version of its application suite. KNOVA 7 is a Web 2.0 application that includes embedded

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Enterprise Resource Planning Vendors Address Lean Manufacturing


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The Power of Cloud ERP on the Food Processing Plant Floor


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Combining the Flexibility of Public-Cloud Apps with the Security of Private-Cloud Data


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