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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 managing complaints


Why Reader Complaints May Be the Most Useful Part of Your Day
As managing editor for TEC’s white paper site, I receive a wide variety of reader comments, ranging from lost password requests to queries about white papers on

managing complaints  of Your Day As managing editor for TEC’s white paper site , I receive a wide variety of reader comments, ranging from lost password requests to queries about white papers on particular (sometimes very particular) subjects. The other day I received this e-mail, titled “Meaningless White Papers”: “I don't appreciate seeing a good White Paper title and description, then finding out I need to register with my phone number at another site to read it! What's worse, the white paper in question (CRM

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Sales Force Automation (SFA)

Sales Force Automation (SFA) systems help sales and marketing teams with functions related to taking orders, generating proposals or quotes, managing territories, managing partners, and maintaining contact data. Systems often include various levels of analytic and reporting capabilities. 

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Product, Project, Process, and People: The Four Ps of PLM Analytics


Product, project, process, and people represent the four areas of PLM analytics that may help PLM user organizations develop better products, improve the product development process, increase operational efficiency, and better measure employee performance, respectively.

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Data Quality: Cost or Profit?


Data quality has direct consequences on a company's bottom-line and its customer relationship management (CRM) strategy. Looking beyond general approaches and company policies that set expectations and establish data management procedures, we will explore applications and tools that help reduce the negative impact of poor data quality. Some CRM application providers like Interface Software have definitely taken data quality seriously and are contributing to solving some data quality issues.

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Best Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience


Many frustrated executives find that despite the fortune spent on managing servers, networks, and applications, there are still complaints about the performance, usability, and availability of their customer relationship management (CRM) solutions. How do you know if your CRM system performs for each user? What does it mean when users say the system is slow? An experience management solution can give you the answers.

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Customer Relationship Management: Evolution, Not Revolution


Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause a host of problems, from lost employee time to lost customer data. But with the right information, implementing CRM allows evolution without the upset of revolution.

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Managing the Industrial Manufacturing Supply Chain


It is essential for durable goods companies to effectively manage multi-tiered distribution network and supply chains, to ensure the right products are available in the right stores at the right time—and the right price. What can you do to differentiate your products from your competitors’, control customer value, and accelerate order-to-delivery time while your supply chains become globally more complex? Find out now.

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Tracking, Managing, and Deploying Business Rules Across the Enterprise-Securely


Enterprises are using business rules engines (BREs) as a means to reduce the costs of managing change. However, because these business rules are stored separately from the application code, many questions need to be answered: Can you track changes to policies? What risks are involved in having business policies outside of code? And how can you minimize these risks?

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Managing Time Off Is No Vacation


Companies with a large, complex workforce face distinct management challenges. Not only do you need to determine which employee is best suited to perform a specific job on a given day, you must also know which employees shouldn’t work, according to demand forecasts, company policy, and employee preferences. Explore the various dynamics involved in managing employee vacations and the steps to take to optimize time off.

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Building and Managing Self-adopting Teams


To gain a market advantage, today’s software development managers must determine how to deliver feature-rich, high-quality applications quickly and iteratively. To manage the complexity inherent in software development projects, agile development methods rely on self-organizing teams and tight deadlines. Learn how agile development can help your team deliver working products and continuously adjust to business needs.

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Managing IT in a Downturn: Beyond Cost-cutting


During a downturn economy, the IT department is often among the first to be hit with senior executives’ cost-cutting initiatives. Yet in some instances, IT investments deliver more value to a company’s top and bottom lines—by creating new efficiencies and increasing revenues—than any savings gained from traditional IT cost-cutting. Discover the other reasons why your IT spending can actually save money in the long run.

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How Has Made2Manage Systems Been Managing Itself?


On July 25, Made2Manage Systems, Inc., a provider of enterprise business systems for small and midsize manufacturers, and Click Commerce, Inc., the provider of Enterprise Channel Management software and services, announced a new offering to enable small and mid-sized manufacturers to leverage the Internet to support their sales, inventory and service networks. Earlier, on July 19, Made2Manage Systems, Inc. reported second quarter 2000 results.

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