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Why Reader Complaints May Be the Most Useful Part of Your Day
As managing editor for TEC’s white paper site, I receive a wide variety of reader comments, ranging from lost password requests to queries about white papers on

managing complaints  of Your Day As managing editor for TEC’s white paper site , I receive a wide variety of reader comments, ranging from lost password requests to queries about white papers on particular (sometimes very particular) subjects. The other day I received this e-mail, titled “Meaningless White Papers”: “I don't appreciate seeing a good White Paper title and description, then finding out I need to register with my phone number at another site to read it! What's worse, the white paper in question (CRM Read More...
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Documents related to » managing complaints


Product, Project, Process, and People: The Four Ps of PLM Analytics
Product, project, process, and people represent the four areas of PLM analytics that may help PLM user organizations develop better products, improve the

managing complaints  the main interests include managing those involved in the assigned task and being updated on the current status of the task. However, there might be other data (e.g., transactional data and communication records with suppliers) in the sourcing process that are not included in project management. If interpreted appropriately, this additional data may reflect valuable information that will improve sourcing practices. Some examples include: What is the most efficient way to invite suppliers in a bid? Who Read More...
Data Quality: Cost or Profit?
Data quality has direct consequences on a company's bottom-line and its customer relationship management (CRM) strategy. Looking beyond general approaches and

managing complaints  a core element in managing a business. Defective data quality leads to customer complaints and customer defection. Therefore, it is imperative to clearly define a standard for your data requirements and how these requirements should support specific business objectives. One common affliction of data quality is a result of the fast pace of business environments. Information is constantly evolving. People are constantly moving in and out of positions, and companies continually change their contact details. Read More...
Best Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience
Many frustrated executives find that despite the fortune spent on managing servers, networks, and applications, there are still complaints about the performance

managing complaints  level by monitoring and managing the health of the end-user population. Has the application been adopted? Are the end users using the application proficiently. Is the application enabling the end users to efficiently and effectively? After all, adoption and efficient and effective use are the keys to ROI from the application investment. Knoa Experience and Performance Manager Knoa EPM gives the Siebel support team a comprehensive fact-based perspective about the end user's experience with the Read More...
How to Survive a Software Selection Project When Your Boss Is a Sociopath
Is your boss the main reason you call in sick on Monday mornings? Do you need to “manage” your boss in order to get any work done? Do you find yourself in the

managing complaints  sociopath boss when you’re managing a software selection project. Tip #1: Surviving the Paranoia Is your boss convinced that your software selection project is going to make him look bad? Retain a fair, accurate, and auditable trail of all work up to and including to your software selection. TEC’s best-practice selection methodology recommends developing a report (including graphs, data, and charts) that demonstrates full proof of due diligence, as well as an audit trail. This serves not only to Read More...
Managing the Industrial Manufacturing Supply Chain
It is essential for durable goods companies to effectively manage multi-tiered distribution network and supply chains, to ensure the right products are

managing complaints  the Industrial Manufacturing Supply Chain It is essential for durable goods companies to effectively manage multi-tiered distribution network and supply chains, to ensure the right products are available in the right stores at the right time—and the right price. What can you do to differentiate your products from your competitors’, control customer value, and accelerate order-to-delivery time while your supply chains become globally more complex? Find out now. Read More...
Managing Customer Returns and RMAs Using Microsoft Dynamics AX
Returned material authorization (RMA) built on sales order functionality, such as that used by Microsoft Dynamics AX, can drastically simplify RMA processes.

managing complaints  straightforward solution approaches for managing customer returns and returned material authorization (RMAs). In particular, Dynamics AX employs the standard functionality for sales orders to support most RMA variations, thereby making it easier to implement for users already familiar with sales order processing. This second part of a two-part article explains how Dynamics AX supports variations in RMA processing. It contains some of the information in Dr. Hamilton’s new book Managing Your Supply Chain Read More...
Technology Hardware Maintenance-Acquiring and Managing Cost Effective Service
Hardware maintenance can represent a significant information technology cost, but options for managing that cost exist. If you analyze hardware maintenance

managing complaints  Hardware Maintenance-Acquiring and Managing Cost Effective Service Introduction Who likes getting their car serviced? No one does, but the need for dependable transportation requires us to maintain our cars. A similar situation applies to maintaining a portfolio of technology hardware. The business depends on its reliability, so we must maintain it. This article focuses on how an organization acquires and manages that maintenance service cost-effectively. Identify the Enterprise Portfolio The Read More...
Managing Vendor Code Customizations with AccuRev Stream-based SCM
Customizing third-party “vendor” source code is becoming increasingly common. But managing the incorporation of vendor application releases alongside

managing complaints  becoming increasingly common. But managing the incorporation of vendor application releases alongside customizations requires an additional layer of software configuration management (SCM) to integrate subsequent vendor releases. Traditional branch-based SCM tools require an unnecessarily complex branch-and-merge process. However, there is a more intuitive and efficient parallel development model for managing customizations to vendor code. Read More...
Managing Business Risk in Industrial Equipment and Supply
Industrial equipment manufacturers and maintenance, repair, and operations (MRO) distributors can’t afford to miss bidding deadlines, delivery dates, product

managing complaints  : Business Risk (Wikipedia) Managing Business Risk in Industrial Equipment & Supply Business Risk is also known as : Assessing Risk , Business Analysis , Business Impact Analysis , Business Risk Analysis , Business Risk Management , Enterprise Risk Management , Loss Management , Managing Risk , Risk Assessment , Risk Assessment Process , Risk Evaluation , Risk Management , Risk Retention , Risk Analysis , IT Risk Management , Business Risk Analysis . Table of Contents Intro Multi-Faceted Business Read More...
Managing Financial Performance: Closing the Gap Between Strategy and Execution
In Managing Financial Performance: Closing the Gap Between Strategy and Execution, learn how a unified, closed-loop performance management system...

managing complaints  Between Strategy and Execution Managing Financial Performance: Closing the Gap Between Strategy and Execution Virtually all businesses produce plans and budgets—and then measure company progress against objectives. But high-performing companies go a step further by employing an enterprise performance management (EPM) solution to measure, manage, and monitor performance. In Managing Financial Performance: Closing the Gap Between Strategy and Execution , learn how a unified, closed-loop performance Read More...
Managing Demand: Considerations for the Chemicals Industry
Enterprise systems have brought many benefits to chemical environments, but for individual enterprises, gaining these benefits requires selecting a solution

managing complaints  for the Chemicals Industry Managing Demand Effectively Due to the inherent challenges of the chemicals industry, most chemicals companies are still unable to profitably respond to highly variable demand, or to execute predictable product supply strategies. Thus, optimizing their distribution networks and rationalizing their inventories are the keys to an efficient supply chain and smoother operations. Chemicals companies must also resolve the challenges posed by environmental regulations and the need for Read More...
Managing the Extended Enterprise for Profitable Growth
Integrating all the entities on your network requires a new type of software solution one that gives you the insight you need to make good business...

managing complaints  good business decisions. In Managing the Extended Enterprise for Profitable Growth , learn how to grow your business operations—wherever they're located—with greater speed, agility, and focus. You'll learn how the right knowledge and technology can yield maximum efficiency and growth from the extended enterprise model—whether you're a small, midsized, or large-scale operation. Download your free PDF copy of Managing the Extended Enterprise for Profitable Growth today.   For assistance, please Read More...
Global CRM: Managing the Multinational Sales Force
Customer relationship management (CRM) solutions have changed. What was once used to help sales personnel maintain records of contacts, sales-related activities

managing complaints  CRM: Managing the Multinational Sales Force Customer relationship management (CRM) solutions have changed. What was once used to help sales personnel maintain records of contacts, sales-related activities, and individual team progress has now become so much more. But since CRM is now intertwined with other sales management solutions, it has left businesses that have implemented it in a bit of a quandary when it comes to the global sales market. Find out why. Read More...
Managing IT in a Downturn: Beyond Cost-cutting
During a downturn economy, the IT department is often among the first to be hit with senior executives’ cost-cutting initiatives. Yet in some instances, IT

managing complaints  IT in a Downturn: Beyond Cost-cutting During a downturn economy, the IT department is often among the first to be hit with senior executives’ cost-cutting initiatives. Yet in some instances, IT investments deliver more value to a company’s top and bottom lines—by creating new efficiencies and increasing revenues—than any savings gained from traditional IT cost-cutting. Discover the other reasons why your IT spending can actually save money in the long run. Read More...

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