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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 managing complaints


Why Reader Complaints May Be the Most Useful Part of Your Day
As managing editor for TEC’s white paper site, I receive a wide variety of reader comments, ranging from lost password requests to queries about white papers on

managing complaints  of Your Day As managing editor for TEC’s white paper site , I receive a wide variety of reader comments, ranging from lost password requests to queries about white papers on particular (sometimes very particular) subjects. The other day I received this e-mail, titled “Meaningless White Papers”: “I don't appreciate seeing a good White Paper title and description, then finding out I need to register with my phone number at another site to read it! What's worse, the white paper in question (CRM

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Sales Force Automation (SFA)

Sales Force Automation (SFA) systems help sales and marketing teams with functions related to taking orders, generating proposals or quotes, managing territories, managing partners, and maintaining contact data. Systems often include various levels of analytic and reporting capabilities. 

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Data Quality: Cost or Profit?


Data quality has direct consequences on a company's bottom-line and its customer relationship management (CRM) strategy. Looking beyond general approaches and company policies that set expectations and establish data management procedures, we will explore applications and tools that help reduce the negative impact of poor data quality. Some CRM application providers like Interface Software have definitely taken data quality seriously and are contributing to solving some data quality issues.

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How to Survive a Software Selection Project When Your Boss Is a Sociopath


Is your boss the main reason you call in sick on Monday mornings? Do you need to “manage” your boss in order to get any work done? Do you find yourself in the position of having to defend your boss when talking to colleagues? Hello, your boss might be a sociopath. This may or may not be news to you. Time for a quick quiz. I am going to refer to your boss as “he,” but sociopathic

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Best Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience


Many frustrated executives find that despite the fortune spent on managing servers, networks, and applications, there are still complaints about the performance, usability, and availability of their customer relationship management (CRM) solutions. How do you know if your CRM system performs for each user? What does it mean when users say the system is slow? An experience management solution can give you the answers.

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Product, Project, Process, and People: The Four Ps of PLM Analytics


Product, project, process, and people represent the four areas of PLM analytics that may help PLM user organizations develop better products, improve the product development process, increase operational efficiency, and better measure employee performance, respectively.

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Managing the Industrial Manufacturing Supply Chain


It is essential for durable goods companies to effectively manage multi-tiered distribution network and supply chains, to ensure the right products are available in the right stores at the right time—and the right price. What can you do to differentiate your products from your competitors’, control customer value, and accelerate order-to-delivery time while your supply chains become globally more complex? Find out now.

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Managing Risks Associated with Outsourcing


Strategic cost reduction has been a focus area for financial institutions (FIs), with outsourcing emerging as a very attractive option lately. But outsourcing is fraught with risks. This article examines risks associated with outsourcing and offers perspectives on managing these risks.

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Managing Supply Chain Disruption with Continuous Design


Natural disasters, customer bankruptcies, product recalls . . . there are dozens of unexpected events that can wreak havoc on your global supply chain. Are you prepared to react swiftly to these contingencies? A continuous supply chain design is a new concept that is emerging to help companies succeed in the face of the unexpected. See how you can design the supply chain around both long-term goals and short-term realities.

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Managing Change Effectively with ERP


A flexible enterprise resource planning (ERP) system can be the foundation for a complete overhaul of your business processes—providing numerous benefits over a set of disparate software systems. Find out how an ERP solution can help your company automate the movement of information, improve decision making, create disciplined workflows, and provide the agility needed to accommodate virtually any type of business change.

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Panorama NovaView - Managing by Exceptions


As business intelligence (BI) systems make more information available, the challenge is identifying the most relevant information. Traditional BI solutions take large amounts of data and place it in well formatted reports and views. But to better manage data overload, information workers need filters with business rules that highlight exceptional performance metrics that require immediate attention. Find out why.

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Managing Customer Returns and RMAs


There are common and unique variations to returned material authorizations (RMAs) that can compound a company’s enterprise resource planning (ERP) system. Identifying RMA variations enables a company to determine what needs to be simplified and what needs to be modeled in an ERP system.

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