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Documents related to » managing customer expectations


SAP Lowers Revenue Expectations
Business applications vendor PeopleSoft took aim at the customer relationship management (CRM) market on October 11 as it announced plans to buy Vantive, a maker of CRM software. The stock-for-stock deal, valued at $433 million, gives PeopleSoft a comprehensive electronic-business solution designed to help companies attract, serve, retain, and analyze their customers, a PeopleSoft spokesman said.

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10/20/1999

Customer Feedback Management » The TEC Blog
Customer Feedback Management » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s software

MANAGING CUSTOMER EXPECTATIONS: Allegiance, CFM, Confirmit, CRM, EFM, feedback, IdeaScope, panel, Qualtrics, SPSS, survey, SurveyGuizmo, VerticalPanel, Voxco, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
03-09-2009

Looking For Software—The Expectations of Small and Medium Enterprises
Small and medium enterprises (SME) looking for software must understand their needs and articulate their expectations to get what they want and need from software.

MANAGING CUSTOMER EXPECTATIONS: software evaluation, selection, small and medium enterprises, SME, mid-sized, enterprise resource planning.
10/17/2005

SAP Announces SAP 360 Customer » The TEC Blog
SAP Announces SAP 360 Customer » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s

MANAGING CUSTOMER EXPECTATIONS: CRM, customer experience, customer experience platform, industry watch, SAP, sap 360 customer, SAP CRM, sap hana, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
14-11-2012

Dell Unveils Internet-Enabled Customer Support Strategy
Dell Computer announced its plans to provide Internet-based, automated customer support.

MANAGING CUSTOMER EXPECTATIONS: Dell Unveils Internet-Enabled Customer Support Strategy Dell Unveils Internet-Enabled Customer Support Strategy R. Krause - September 3, 1999 Read Comments Dell Unveils Internet-Enabled Customer Support Strategy R.A. Krause - September 3rd, 1999 Event Summary On August 25th, Dell Computer Corporation said it will provide, over the Internet, advanced customer support capabilities that will eventually help all Dell systems detect, diagnose and resolve most of their own problems automatically without human
9/3/1999

KANA Attempts the Union of Customer Acquisition and Service » The TEC Blog
KANA Attempts the Union of Customer Acquisition and Service » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here.

MANAGING CUSTOMER EXPECTATIONS: BPM, CRM, customer service, iqpc 2012, kana, kana sem, knowledge management, social business, text analytics, wcs, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
20-06-2012

PANalytical: A QAD Customer Success Story
As a leader in x-ray analytical instrumentation and software, PANalytical’s global business was growing rapidly. But with that growth, complexity in its information and communication infrastructures had also grown—making it impossible to optimize and standardize its business processes. Since partnering with QAD, PANalytical has successfully consolidated two manufacturing sites, 31 sales offices, and 17 databases.

MANAGING CUSTOMER EXPECTATIONS: PANalytical: A QAD Customer Success Story PANalytical: A QAD Customer Success Story Source: QAD Document Type: Case Study Description: As a leader in x-ray analytical instrumentation and software, PANalytical’s global business was growing rapidly. But with that growth, complexity in its information and communication infrastructures had also grown—making it impossible to optimize and standardize its business processes. Since partnering with QAD, PANalytical has successfully consolidated two
9/10/2007 4:42:00 PM

The Intelligent Customer Experience Life Cycle
Whether you’re a manufacturer, vendor, or customer service company, the increasing pressure to make sales and decrease service costs affects you. The key to its success is to look at your customer experiences as repeatable life cycles. Instead of viewing sales and service as independent challenges—solved by using disconnected software packages—an integrated solution that accelerates the total life cycle may be the answer.

MANAGING CUSTOMER EXPECTATIONS: The Intelligent Customer Experience Life Cycle The Intelligent Customer Experience Life Cycle Source: Aptean Document Type: White Paper Description: Whether you’re a manufacturer, vendor, or customer service company, the increasing pressure to make sales and decrease service costs affects you. The key to its success is to look at your customer experiences as repeatable life cycles. Instead of viewing sales and service as independent challenges—solved by using disconnected software packages—an
9/5/2007 4:03:00 PM

MicroStrategy Manages Your Customer Relationships And Its Own
MicroStrategy has recently added CRM applications to its offerings. The company’s new CRM suite, eCRM7, will be generally available in December. MicroStrategy is also employing CRM concepts within its own organization to increase customer satisfaction.

MANAGING CUSTOMER EXPECTATIONS: MicroStrategy Manages Your Customer Relationships And Its Own MicroStrategy Manages Your Customer Relationships And Its Own L. Talarico - December 15, 2000 Read Comments L. Talarico - December 15, 2000 Event Summary MicroStrategy (NASDAQ: MSTR) is a Business Intelligence vendor with its sights set on the analytical CRM market. The company is positioning its CRM offering to take advantage of the demand for sophisticated customer analytics by leveraging its experience in Business Intelligence.
12/15/2000

Social Media and Customer Experience Feedback
Social Media and Customer Experience Feedback.Search for Articles and Other Solutions to Characterize Your Comparison In Relation To Social Media and Customer Experience Feedback. Twitter, Facebook, LinkedIn, and blogs are just a few Internet services that make up the new growing digital world called social media. Many companies have seen the influence these new sites can have on their organizations for both good and bad. All companies should ask themselves,

MANAGING CUSTOMER EXPECTATIONS: to comments, and to managing your social media presence. A complaint is an opportunity to demonstrate your dedication to customer service and willingness to listen and respond to customers’ concerns. A posted complaint may also draw out comments from other people with the same concern, which provides an opportunity to reach out to an entire group. Responding promptly to customer concerns may lead them to subsequently post positive comments about how quickly you replied, and how well you resolved their
8/3/2009 3:17:00 PM

Best-in-class Marketers Drive Enhanced Customer Loyalty
The path to a complete view of the customer lies not in eliminating data sources but in integrating them and providing access that is easy to navigate and always available. This report explores how top-performing companies are capturing, integrating, managing, measuring, and acting on valuable customer data throughout the entire customer lifecycle, to maximize customer loyalty and achieve best-in-class bottom-line results.

MANAGING CUSTOMER EXPECTATIONS: companies are capturing, integrating, managing, measuring, and acting on valuable customer data throughout the entire customer lifecycle, to maximize customer loyalty and achieve best-in-class bottom-line results. Best-in-class Marketers Drive Enhanced Customer Loyalty style= border-width:0px; />   comments powered by Disqus Related Topics:   Customer Relationship Management (CRM) Related Keywords:   best-in-class customer relationship management,   cross-channel customer loyalty,   best-in-class
7/12/2012 2:11:00 PM


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