Home
 > search for

Featured Documents related to »  managing customer returns


Managing Customer Returns and RMAs
There are common and unique variations to returned material authorizations (RMAs) that can compound a company’s enterprise resource planning (ERP) system

managing customer returns  Dr. Hamilton’s new book Managing Your Supply Chain Using Microsoft Dynamics AX 2009 . Returned material generally requires an authorization, termed returned material authorization (RMA) or returned goods authorization (RGA). In a simple situation, for example, the customer wants to return a defective product and obtain a credit. The company creates an RMA and provides the RMA number to the customer, who returns the item. The company subsequently records receipt for the returned item and creates a credit Read More...
Supply Chain Management (SCM)
Supply chain management (SCM) solutions include applications for managing supplier, manufacturer, wholesaler, retailer, and customer business processes. Addressing demand management, warehouse mana...
Start evaluating software now
Country:

 Security code
Already have a TEC account? Sign in here.
 
Don't have a TEC account? Register here.

Documents related to » managing customer returns


Managing Process Manufacturing Using Microsoft Dynamics AX
Some firms rely on out-of-the box functionality to help reduce risk, minimize custom development, and increase predictability of successful implementation usage

managing customer returns  .   A new book— Managing Process Manufacturing using Microsoft Dynamics AX —explains how Dynamics AX supports the business practices of process manufacturing and distribution firms. These firms handle products representing a wide spectrum of industries. Typical examples include food and beverage, chemicals, life sciences, paper, and primary metals as well as non-durable consumer packaged goods (CPG), and each niche often has specialized requirements. A subset of process firms are also involved in di Read More...
A Lexicon for Customer Relationship Management Success
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms do not provide the vocabulary for

managing customer returns  customer orientation. Focus on managing customer behavior, attitudes, and profitability. The focus needs to be on using customer profitability as a mechanism to achieve long-term organizational profitability. Senior management is not going to invest resources, including their personal time, if it is not clear that growth and profitability are the objectives. Role of senior management Buy-in Leadership Senior management must define CRM as an operational strategy and then personally direct the implementatio Read More...
Good Customer Service Is Simple
Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good

managing customer returns  understanding. This often means managing the customers’ expectations. If they have expectations that you know you cannot meet, tell them that you cannot. In both the short and long term, any mismatch in expectations leads to a poor relationship—and you may lose a customer. Who should talk to the customer about expectations? Of course, you have sales people or customer service representatives talking to the customer on a frequent basis. But they are frequently focused on people in the buying department Read More...
Managing Customer Returns and RMAs Using Microsoft Dynamics AX
Returned material authorization (RMA) built on sales order functionality, such as that used by Microsoft Dynamics AX, can drastically simplify RMA processes.

managing customer returns  straightforward solution approaches for managing customer returns and returned material authorization (RMAs). In particular, Dynamics AX employs the standard functionality for sales orders to support most RMA variations, thereby making it easier to implement for users already familiar with sales order processing. This second part of a two-part article explains how Dynamics AX supports variations in RMA processing. It contains some of the information in Dr. Hamilton’s new book Managing Your Supply Chain Read More...
SAP Customer Success Story


managing customer returns  Customer Success Story Read More...
I-Impact Predicts Your Customer Retention!
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad of businesses to predict customer

managing customer returns  Impact Predicts Your Customer Retention! Event Summary Data warehouses and analytics have been around for a number of years, but never has their presence proven to be more crucial than now. For years businesses have been gathering tons of data from interactions with their customers, suppliers, and other related service providers. Both back-office enterprise resource planning (ERP) and front-office customer relationship management (CRM) systems have played a vital role in collecting these terabytes of Read More...
Why Managing Mobility Matters
Not too long ago, business support of mobile workers centered on managing the use of a limited number of Windows-based laptops and BlackBerry smartphones. Today

managing customer returns  Managing Mobility Matters Not too long ago, business support of mobile workers centered on managing the use of a limited number of Windows-based laptops and BlackBerry smartphones. Today mobile phones are ubiquitous for most employees, and IT departments are being asked to provide broad access to networks, databases and critical enterprise applications while they manage, support and figure out how to protect data from theft and security breaches. Read More...
Deploying Customer Relationship Management Effectively: Beyond Implementation
A customer relationship management (CRM) solution is now a standard business requirement. With origins as a system for sales teams, CRM has clearly evolved into

managing customer returns  affect our business, and managing the transition smoothly, states Lee Green, Vice President Marketing, at VLSystems. The end result was that the solution not only paid for itself in a matter of days, but, ultimately, VLSystems was able to operate with much greater efficiency. Comprehensive Training Completing the Methodology While they are discussed separately, it is important to note the relationship between training and methodology. As previously mentioned, a CRM deployment is often considered Read More...
A New Customer Relationship Management Framework: Twenty-first Century Necessity, or Blowin' in the Wind?
The business ecosystem has shifted focus from corporation to customer, and the location of value has changed with it. Where value had historically been located

managing customer returns  New Customer Relationship Management Framework: Twenty-first Century Necessity, or Blowin' in the Wind? What do you think about when you think customer relationship management (CRM)? My bet is that you'll think that it's marketing, sales, and support functions, or a strategy that is designed to garner customer commitments of some sort, or an outlook and set of practices that will drive customer behaviors when it comes to product or services sales—and the words up-sell and cross-sell will be prominent Read More...
Managing Trees versus Managing Grass
Within the product lifecycle management (PLM) arena, there is a category of solutions with a very specific industry focus: fashion and retail PLM solutions. For

managing customer returns  Trees versus Managing Grass Within the product lifecycle management (PLM) arena, there is a category of solutions with a very specific industry focus: fashion and retail PLM solutions. For example, Lectra calls its solution Fashion PLM ; at PTC, its FlexPLM solution is created for retail, footwear, and apparel; TradeStone Software names  its solution Merchandise Lifecycle Management (MLM)   (instead of PLM) and focuses on helping retailers to design and develop private label merchandise. No Read More...
Social Customer Suite
Lithium’s Social Customer Suite powers customer experiences, helping companies to build brand nations and online communities of customers.

managing customer returns  Customer Suite Lithium’s Social Customer Suite powers customer experiences, helping companies to build brand nations and online communities of customers. Read More...
Build and Manage Strong Customer Relationships
Managing customer relationships is a challenging but vital part of running a business. Organizations have to acquire new customers to grow revenue and

managing customer returns  Manage Strong Customer Relationships Managing customer relationships is a challenging but vital part of running a business. Organizations have to acquire new customers to grow revenue and satisfactorily service existing customers to ensure loyalty and future business. A good business management solution has customer relationship management (CRM) functionality integrates with the entire range of your processes and provides a full view of customer data. Read More...
Customer Relationship Management: Evolution, Not Revolution
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause a host of problems, from

managing customer returns  key functionalities related to managing customer information: marketing, sales, or service. Software modules are generally broken down into four functional areas: sales automation, marketing automation, customer service and support, and a reporting and analysis tool. Some CRM packages are comprehensive, meaning that they incorporate aspects of all four functions. So how do you know if you need a comprehensive package? This partly depends on whether your enterprise is small-to-medium, or whether it is a Read More...

Recent Searches
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Others