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Best Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience
Many frustrated executives find that despite the fortune spent on managing servers, networks, and applications, there are still complaints about the performance

managing desk flow  and effective use by managing errors With Knoa EPM solution you can identify 100% of all user-experienced errors, whether they are caused by user actions or by any of the application layers. Knoa EPM also gives you the context in which each error was encountered and the path that the user took before encountering the error. This information is available in real-time for the end user support team. By implementing Knoa EPM, the IT department of a leading computer services company realized that a large Read More...

Project Lifecycle Management Implies Long Term Value; Forget the Total Cost of Ownership Fuss
Understanding the nature and specifics of your product development life cycles, and especially new product design and initiation, can help you realize tangible

managing desk flow  by properly and efficiently managing the product life cycle through product retirement, but the real nugget for most manufacturers lies in the front-end of the product design and development cycle where an average (over multiple long NPDI industries) of over 80 percent of the costs resides. Life Cycle Costs Over Time—Efficiency Starts with Design Current global market forces are driving the need for manufacturers to re-examine their ways of conducting business, and are, in turn, driving PLM Read More...
Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » managing desk flow


It’s About Process (or the Ability to be Responsive) -- Part IV
Part III of this blog series introduced Webcom ResponsAbility, the on-demand workflow automation and business process management (BPM) solution. Anyone

managing desk flow  was later introduced for managing several processes, among them for product returns or return merchandize authorizations (RMAs). Customer return requests are either imported from the company’s enterprise resource planning (ERP) system or directly entered by customers and/or Grayhill associates into ResponsAbility as a “request for material return. Based on the entered data via a customized form, the return is authorized or denied. Namely, a default assignee reviews a request and approves it, rejects Read More...
Are You Ready for Enterprise Feedback Management?
Enterprise feedback management (EFM) is the process of systematically collecting, analyzing, consolidating, and using all sources of feedback to improve your

managing desk flow  goal of consolidating and managing feedback from all sources. Source : Mindshare Technologies Resources Related to Are You Ready for Enterprise Feedback Management? : Enterprise Feedback Management (EFM) (Wikipedia) Are You Ready for Enterprise Feedback Management? Feedback Management is also known as : Enterprise Feedback Management , Customer Feedback Management , Feedback Management Market , Feedback Management Solutions , Feedback Management Software , Feedback Management Online , Feedback Read More...
Finding Your Way Around E-commerce
Breaking into E-commerce can have you going in circles. This document provides an E-Commerce Roadmap to both prepare you for your trip and keep you from bumping

managing desk flow  graded. Content Management: If managing network configuration files and software versions is getting routine, Content Management may prove a bit more interesting. At the low end there's the problem of size. A web site can throw up hundreds of pages per week on an ongoing basis, but those doing the throwing may be writers or marketing types who've never thought about the problems of cleaning out dead files and tracing the chain reaction caused by small changes. At the highest end, companies whose business Read More...
A Business Case for Managing the Marketing Content Supply Chain
In their efforts to accelerate time to market and improve business process efficiency, many marketing organizations adopt customer relationship management (CRM)

managing desk flow  Business Case for Managing the Marketing Content Supply Chain In their efforts to accelerate time to market and improve business process efficiency, many marketing organizations adopt customer relationship management (CRM). But CRM often falls short in exploiting the exponential growth of content associated with product and brand marketing. By using a digital asset management (DAM) solution, however, you can increase productivity and achieve a favorable return on investment (ROI). Read More...
8 Reasons to Stop Managing Your People with Spreadsheets
Everyone loves a good spreadsheet. But if you have more than a few hundred employees, tracking performance, training, and succession with them is the stuff of

managing desk flow  Reasons to Stop Managing Your People with Spreadsheets Everyone loves a good spreadsheet. But if you have more than a few hundred employees, tracking performance, training, and succession with them is the stuff of nightmares. Our clients shared their reasons for making the switch from spreadsheet to software. Which one tops your list? Read More...
Beyond ERP - Managing Business Performance
When your company’s ERP is implemented and running smooth (or maybe not) it’s now time to give your c-level management a bird’s eye view of how their company is

managing desk flow  ERP - Managing Business Performance When your company’s ERP is implemented and running smooth (or maybe not) it’s now time to give your c-level management a bird’s eye view of how their company is running. C-managers are often not at ease with even the simplest use of computers. But in this information age those that don’t USE and LEARN from their corporate data put themselves, and worse, their company’s livelihood at risk because they may not know the pulse or health of their business. Read More...
Zooming into an Inventory Free Flow
FreeFlow, a provider of business services with a patented technology, aims to help companies improve product life cycle profitability by providing a unique

managing desk flow  core tasks, not on managing brokers and juggling spreadsheets, e-mails, and phone calls (see What Is Software as a Service? ). The first application, ChannelFlow , is a monthly, subscription-based intranet system (with fee structures based on throughput volume) for still active but at-risk inventory. Such excess inventory is promoted (offered) using channel partner direct bidding or the client's sales force to proxy bid on behalf of their accounts. The solution is a Web-based, private auction that Read More...
Fundamentals of Managing the Data Center Life Cycle for Owners
Just as good genes do not guarantee health and well-being, a good design alone does not ensure a data center is well built and will remain efficient and

managing desk flow  of Managing the Data Center Life Cycle for Owners Just as good genes do not guarantee health and well-being, a good design alone does not ensure a data center is well built and will remain efficient and available over the course of its life span. For each phase of the data center’s life cycle, proper care and action must be taken to continuously meet the business needs of the facility. This paper describes the five phases of the data center life cycle, identifies key tasks and pitfalls, and Read More...
Reducing the Risks of Managing Web Services Environments
There was a time when companies went with one platform, and stuck with it, hiring IT staff with that technology in mind. That time has passed. Today

managing desk flow  the Risks of Managing Web Services Environments There was a time when companies went with one platform, and stuck with it, hiring IT staff with that technology in mind. That time has passed. Today, heterogeneity is the name of the game, with orga¬nizations having combinations of legacy software and distributed systems, across multiple platforms and applications. But while heterogeneity brings multiple benefits, it also involves serious risk. Read More...
Managing Customer Returns and RMAs
There are common and unique variations to returned material authorizations (RMAs) that can compound a company’s enterprise resource planning (ERP) system

managing desk flow  AX solution approach to managing RMAs. It contains some of the information in Dr. Hamilton’s new book Managing Your Supply Chain Using Microsoft Dynamics AX 2009 . Returned material generally requires an authorization, termed returned material authorization (RMA) or returned goods authorization (RGA). In a simple situation, for example, the customer wants to return a defective product and obtain a credit. The company creates an RMA and provides the RMA number to the customer, who returns the item. The Read More...
The Future of Attracting, Retaining, and Managing Talent
By 2014, between 47 and 50 percent of the world’s working population will have been born after 1980, and are known as ‘millennials.’ Companies that want to

managing desk flow  of Attracting, Retaining, and Managing Talent By 2014, between 47 and 50 percent of the world’s working population will have been born after 1980, and are known as ‘millennials.’ Companies that want to reach this generation should realize that many millennials coming out of universities have never had a real job. This paper discusses how talent management processes—particularly recruiting —are evolving to address the changing needs and expectations of the workforce. Read More...
Managing Process Manufacturing Using Microsoft Dynamics AX
Some firms rely on out-of-the box functionality to help reduce risk, minimize custom development, and increase predictability of successful implementation usage

managing desk flow  planning (ERP) system for managing the business.  In some firms, the challenge stems from limitations in the current system such as an out-of-date or overly complex software package.  In other firms considering a new ERP package, the challenge stems from their distinctive business practices, and the need to understand how a new package would solve these requirements.   These firms are looking for more out-of-the-box functionality to help minimize custom development, increase predictability of Read More...
Managing On-demand Package Implementations
Why choose on-demand when there are so many integrated software solutions on the market? Because on-demand packages provide a number of benefits that can help

managing desk flow  On-demand Package Implementations Why choose on-demand when there are so many integrated software solutions on the market? Because on-demand packages provide a number of benefits that can help IT focus on innovation and creating true business value, rather than dealing with network headaches. But along with the benefits there are a number of challenges. Read more about these challenges and how you can manage your on-demand implementation project. Read More...

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