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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 manhattan associates big customers


Are Manhattan Associates and RedPrairie's Paths Really Diverging?
My 2009 series on a few good supply chain management (SCM) players portrayed Manhattan Associates (NASDAQ: MANH) and RedPrairie Corporation as fierce

manhattan associates big customers  Manhattan Associates and RedPrairie's Paths Really Diverging? My  2009 series on a few good supply chain management (SCM) players portrayed Manhattan Associates (NASDAQ: MANH) and RedPrairie Corporation as fierce competitors . Indeed, these two vendors continue to duke it out at almost every large-scale selection deal for a  warehouse management system (WMS) , distribution labor management system (LMS), or  transportation management system (TMS)  solution. Curiously, both vendors are now

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Document Management System (DMS)

Document management systems (DMS) assist with the management, creation, workflow, and storage of documents within different departments. A DMS stores documents in a database and associates important information about the documents, to the documents (known as metadata). Most systems provide workflow engines to design and support document creation, publication, and usage. DMS solutions are often used by insurance and health care industries, government bodies, or other organizations processing high volumes of documents. 

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Manhattan Associates and Kronos Join Forces for Omni-channel Retail Experience


At the NRF BIG Retail Show 2013, a new relationship was announced between Kronos and Manhattan Associates to help retailers profitably integrate their physical stores into their digital selling strategy. The idea is to allow retailers to increase customer satisfaction and drive sales by freeing up trapped inventory in the store and elsewhere in the upstream supply chain, while managing labor costs

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Epicor Retail Acquires ShopVisible for E-commerce and Omnichannel Order Management


Epicor recently acquired Atlanta-based ShopVisible, LLC, a provider of cloud retail order management and digital commerce solutions. ShopVisible delivers a standalone distributed order management solution that supports the complex business processes associated with both B2C and B2B order processing.

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A Tale of a Few Good SCM Players - Part 4


Part 1 of this blog post series followed the genesis of Manhattan Associates from its inception in 1990 throughout the mid-2000s. During this time, Manhattan Associates was the epitome of an impeccable supply chain management (SCM) software company in terms of market share, growth, profitability, and its product capabilities. Indeed, the company set the industry standard for the supply chain

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Analysis of Manhattan Associates' New Partnership with CommercialWare


Supply chain execution vendor, Manhattan Associates recently took a big step toward e-Business by partnering with CommercialWare, a 50 million transaction developer of e-Commerce enabling solutions.

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Moving Your Customers From TDM to IP


As the global marketplace continues to become more competitive, enterprises are struggling with how to retain their competitive edge. While many have transferred their databases to internet protocol (IP) to replace outdated systems, some have yet to upgrade their phone systems as part their strategy. Discover how migrating to voice over IP (VoIP) as part of an overall telecommunications strategy can help your business.

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The Three "V"s of Big Data


Big data is currently garnering a tremendous amount of attention, and thought leaders often point to three key attributes: volume, velocity, and variety. The analysis of these three key attributes can be extended into understanding what big data means to the financial planning and analysis function. This article identifies the technology developments converging to create the big data rush and examines how the financial planning function is impacted by volume, velocity, and variety of data.

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Intentia and Dash Associates Team Up


"September 2, 1999 /M2 PRESSWIRE/ -- Intentia and Dash Associates have signed an agreement regarding the integration of the optimization software XPRESS-MP from Dash in the Intentia Movex enterprise application. Through XPRESS-MP, Movex users will be able to optimize their supply chain management with the push of a button. Supply chain management contains a substantial number of parameters and variables. Because customers need to find the most advantageous solution to a problem as fast as possible, the mathematical approach to the problem is the fastest and most accurate."

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The Bottom Line of CRM: Know Your Customers


CRM has become a top priority for companies seeking to gain competitive advantage. However, confusion reigns about exactly what CRM is, how to best implement it, or even what role it should play in enhancing customer interaction. Worse yet, even after investing hundreds of thousands, if not millions, of dollars in CRM systems, most companies are no closer to understanding their customers than they were before the system was put in place. See how CRM analytics can help.

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When Customers Call, and They Will, Will Your IVR Be Ready?


Reports have indicated that more and more customers are using online and other self-service tools to resolve issues. That said, analysts are not predicting that call volumes will be dropping significantly. This means that interactive voice response (IVR) technology can still be crucial to a company’s customer experience.

This report from Frost & Sullivan looks at what customers dislike about and require from IVR systems. It presents the case that some customers reject calling as a method for problem resolution not simply because of preference for other options, but because of problems within the current IVR technology or IVR set-up that a business has implemented. Also examined is IVR solution implementation in specific industries, including fields like health care, utilities, financial services, and retail.

Download the report to learn more about how IVR is a key component of a multi- and omni-channel customer experience strategy, and how understanding today's caller will help direct your IVR strategy and put you on the path to greater customer loyalty.

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