Many large organizations are struggling to manage all their software systems—let alone the different software versions across departments. In his article, TEC principal analyst P.J. Jakovljevic discusses how SAP Solution Manager, a unique offering for centralized support and system management, covers all aspects of system deployment, operations, and continuous improvement, to ease customer pain with their complex IT environment.
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to manage in a manual or semi-automated manner). Add to that some third-party enterprise resource planning (ERP) systems in a so-called two-tier ERP scenario for remote divisions and plants (e.g., Microsoft Dynamics AX , SAP Business One , SYSPRO , Epicor , QAD , etc.) and third-party best-of-breed solutions, many of which are endorsed and even resold by SAP (e.g., SmartOps , Llamasoft , V endavo , etc., in the supply chain management [SCM] realm), and the word “complexity” quickly becomes an