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MAPICS Unifies The Brand And Interacts For CRM Solutions
While the existing loyal client base and affiliate channel remains MAPICS’ trump card in these difficult times, the recent partnership initiatives bundled with

mapics crm  customers should be asking MAPICS management when the missing CRM abilities (e.g., marketing automation and call center) will be added to the ERP for iSeries product line. They should also inquire about any possible impact (or benefits) that MAPICS' ambitious product strategy and brand unification might have on their current XA investments. More comprehensive recommendations for both current and potential MAPICS users can be found in How Has MAPICS Been Extending? Read More...
CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » mapics crm


How Has MAPICS Been Extending?
MAPICS, one of the leading mid-market ERP vendors, has significantly expanded its product offering during 2000. On June 15, MAPICS announced the release of XA 6

mapics crm  Has MAPICS Been Extending? How Has MAPICS Been Extending? P.J. Jakovljevic - July 19, 2000 Event Summary MAPICS, one of the leading mid-market ERP vendors, has significantly expanded its product offering during 2000, starting with the acquisition of its rival Pivotpoint at the beginning of year. Following are the excerpts from some recent pertinent company press releases. On June 15, MAPICS announced the release of XA 6.0, the latest version of its flagship AS/400-based Extended Enterprise Application Read More...
MAPICS To Leap Forward In A Frontstep Way
MAPICS’ acquisition of Frontstep is a real positive given that Frontstep had already spent ~$60 million to deliver its entire product line, which includes ERP

mapics crm  a definitive agreement whereby MAPICS will acquire Frontstep, formerly known as Symix Systems and headquartered in Columbus, OH. This transaction should create one of the largest providers of extended ERP, CRM and SCM applications that are focused exclusively to solving the challenges of discrete manufacturers. The combined company will have solutions that have been implemented in more than 10,000 customer sites worldwide in only a handful of industries of focus. Both MAPICS and Frontstep customers Read More...
MAPICS To Leap Forward In A Frontstep Way Part 2: Market Impact
MAPICS has recently departed from its traditional practice of 'pushing' the sale of the plethora of its components onto customers. Going forward, it will rather

mapics crm  a definitive agreement whereby MAPICS will acquire Frontstep, formerly known as Symix Systems and headquartered in Columbus, OH. This transaction should create one of the largest providers of extended ERP, CRM and SCM applications that are focused exclusively to solving the challenges of discrete and batch process manufacturers. The combined company will have solutions that have been implemented in more than 10,000 customer sites worldwide in only a handful of industries of focus. Both MAPICS and Read More...
MAPICS: Will Customer Satisfaction be Enough?
MAPICS has consistently scored above average in the following customer-service & support benchmarks: reliability, quality of support, vendor stability, ease of

mapics crm  market. The Company's current MAPICS XA product line, installed in over 2,400 sites, consists of more than 50 integrated application modules in the following six areas: Engineering Management; Demand Management; Operations Management; Resource Planning; Financial Management; and Business Management. Recent product enhancements include technologies such as Wisdom, an advanced planning and scheduling system developed in alliance with Symix Systems; FrontOffice, a CRM solution, developed in alliance with Read More...
CRM: Past, Present, and Future
Most customer relationship management (CRM) software users take for granted that they can track customers, send mailings, or assign requests to customer service

mapics crm  Past, Present, and Future Most customer relationship management (CRM) software users take for granted that they can track customers, send mailings, or assign requests to customer service representatives. Users today enjoy CRM systems that are highly accessible, both from a cost and technological point of view. But this was not always the case. TEC analyst Raluca Druta surveys the history and evolution of CRM with a view to defining the CRM of the future. Read More...
Why CRM Software is a Smart Investment in a down Economy
Find out more about why CRM is such a smart and timely investment for your small or midsized business in the white paper, crm: a business imperativ...

mapics crm  CRM Software is a Smart Investment in a down Economy Is it really possible to grow your company during an economic downturn—and still cut costs? Fortunately, the answer is yes—and there's no better way to do it than with the right customer relationship management (CRM) software. By its very nature, CRM is one of the only technologies that can both increase your company's revenues and reduce its costs . And that's a pretty good combination during tough economic times. Find out more about why CRM is Read More...
Integrative CRM Enhances Midsize Business Agility and Performance
Customer relationship management (CRM) is more feasible and affordable than ever for midsize businesses. Learn what it takes to build a successful program in

mapics crm  CRM Enhances Midsize Business Agility and Performance Customer relationship management (CRM) is more feasible and affordable than ever for midsize businesses. Learn what it takes to build a successful program in this report. Read More...
Enterprise On-Demand CRM Comparison Guide
This guide provides a feature list comparison of 12 on-demand CRM products for businesses.

mapics crm  On-Demand CRM Comparison Guide This guide provides a feature list comparison of 12 on-demand CRM products for businesses. Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company

mapics crm  Compare CRM, CRM systems, CRM customer relationship management, CRM software, CRM comparison, top CRM, CRM software evaluation, CRM vendors, CRM list Read More...
Maximizer CRM 12: Salesforce Automation Certification Report
Maximizer CRM 12 is now TEC Certified for online evaluation of salesforce automation (SFA) solutions in the Customer Relationship Management (CRM) Evaluation

mapics crm  CRM 12: Salesforce Automation Certification Report Maximizer CRM 12 is now TEC Certified for online evaluation of salesforce automation (SFA) solutions in the Customer Relationship Management (CRM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary. Read More...
Why CRM Is So Hard and What To Do About It: Data is key to making CRM work
Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized, reusable business

mapics crm  CRM Is So Hard and What To Do About It: Data is key to making CRM work Introduction Over the next five years, companies will spend $150 billion to reinvent sales, marketing and service. Customer relationship management (CRM) is the hub of this turning wheel, and data is the axle. It's why Gartner calls managing customer-related data the number one obstacle to getting a return on CRM investments. To fully exploit the power of CRM, and to realize its much-hyped promise, organizations must first recognize Read More...
Social CRM is Dead, Long Live Social Media Flavored CRM
Customer relationship management (CRM) is not and cannot really be social, since social means “of, relating to, or occupied with matters affecting human welfare

mapics crm  CRM is Dead, Long Live Social Media Flavored CRM Customer relationship management (CRM) is not and cannot really be social, since social means “ of, relating to, or occupied with matters affecting human welfare ” (definition taken from The Free Dictionary ). In my opinion, CRM does not really affect human welfare, since it brings advantages only to its users and to the customers of the companies using it. In this blog post, I will explain why CRM is not social and why social CRM (SCRM) is Read More...
Infor Epiphany
Infor@s CRM solution provides the tools your company needs to engage customers in a multi-channel, closed-loop dialogue that nurtures their loyalty to your

mapics crm  Epiphany Infor's CRM solution provides the tools your company needs to engage customers in a multi-channel, closed-loop dialogue that nurtures their loyalty to your products and services and improves your bottom-line results. Infor CRM is comprised of the following key components: Marketing—delivers inbound and outbound marketing capabilities that streamline the campaign process and create real-time customer profiles which can be analyzed to identify high-impact offers at the moment of customer Read More...

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