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MAPICS: Will Customer Satisfaction be Enough?
MAPICS has consistently scored above average in the following customer-service & support benchmarks: reliability, quality of support, vendor stability, ease of

mapics customer list  revenue will come from MAPICS existing customer base, who will want to either replace an old MAPICS product or add new modules to an existing MAPICS XA installation (75% probability). Fig. 4 Vendor Recommendations Expanding into process manufacturing might appear as a logical surface recommendation. However, since its inception, MAPICS has focused on discrete manufacturing, and has not developed any internal process manufacturing expertise. Existing MAPICS resources and corporate culture do not make Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » mapics customer list


MAPICS Back On Track, But Not Without Restructuring Pains
On August 23, MAPICS, Inc., one of the leading mid-market ERP vendors, announced that it is taking steps to reduce costs through a restructuring plan. Earlier

mapics customer list  consistent and in-depth implementations. MAPICS established the MCSP program to enhance the top-notch customer service provided to the company's increasing number of multi-national customers and to increase customers' ROI through high capacity use of MAPICS solutions. With all the changes in technology today, and the increasing number of worldwide, multi-site implementations, we want our customers to know that the superior customer service we provide them will never change, said John Koontz, vice Read More...
How Has MAPICS Been Extending?
MAPICS, one of the leading mid-market ERP vendors, has significantly expanded its product offering during 2000. On June 15, MAPICS announced the release of XA 6

mapics customer list  in tune with the MAPICS focus and can help it mine its existing customer base. This merger has created a company with potential combined revenue of $160M and a product portfolio that can run on all major hardware platforms, thereby leapfrogging most of its competitors in the mid-range ERP market. We favorably regard the company's recent e-business initiatives, which are in tune with the market trends and its customers' requirements. Moreover, we condone MAPICS downplaying its role as yet another Read More...
MAPICS Reports Solid Profitability Despite Dismal Fiscal 1999 4% Growth
On October 27, MAPICS, Inc. reported revenues and net income for the fourth quarter and fiscal year ended September 30, 1999. For fiscal 1999, total revenues

mapics customer list  the views in our MAPICS note (See TEC Technology Research Note: MAPICS: Will Customer Satisfaction be Enough? , October 1st, 1999) that MAPICS should be included on the selection list for mid-market companies (with $50M-$500M in revenue), where discrete and batch manufacturing and logistics modules are the main pillars of an enterprise application. MAPICS remains a renowned mid-market ERP vendor, with a long tradition and large loyal and satisfied customer base. Read More...
MAPICS Unifies The Brand And Interacts For CRM Solutions
While the existing loyal client base and affiliate channel remains MAPICS’ trump card in these difficult times, the recent partnership initiatives bundled with

mapics customer list  products allegiances. User Recommendations MAPICS remains a stable company, with a depth of manufacturing knowledge, a strong customer service record and developed affiliate channel (over 80 affiliates worldwide), which has broadened its product offering. However, how well will it maintain strength within its affiliate channel given the recent unified brand; how well will it target the right e-business issues for the manufacturing mid-market; and, subsequently, how can it increase the growth of new Read More...
Social Customer Suite
Lithium’s Social Customer Suite powers customer experiences, helping companies to build brand nations and online communities of customers.

mapics customer list  Customer Suite Lithium’s Social Customer Suite powers customer experiences, helping companies to build brand nations and online communities of customers. Read More...
Applying the Power of Social Networks to Customer Relationship Management (CRM)
Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and

mapics customer list  the Power of Social Networks to Customer Relationship Management (CRM) Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and wikis are enabling customers to become advocates, and not simply the targets they were in the traditional CRM process. The same techniques are also being used within the CRM industry itself to create a content-rich, social media environment for CRM professionals. Find Read More...
Serving the Uncompromising Customer
Everybody’s talking about how improving customer experiences increases loyalty, advocacy, and profitability. And you know you need to do something to deliver

mapics customer list  the Uncompromising Customer Everybody’s talking about how improving customer experiences increases loyalty, advocacy, and profitability. And you know you need to do something to deliver great customer experiences across your organization (rather than just at the retail store or call center). So now what? Download this white paper to find out how to kick-start your customer experience improvement initiative. Read More...
The Key to Achieving Global Customer Visibility
A clear customer focus is an essential part of improving business effectiveness and efficiency. But how can businesses achieve global customer visibility in

mapics customer list  Key to Achieving Global Customer Visibility A clear customer focus is an essential part of improving business effectiveness and efficiency. But how can businesses achieve global customer visibility in today's competitive market? With the implementation of a master data management (MDM) solution, businesses can gain multidimensional, real-time visibility of their customers, resulting in improved competitiveness, higher profit margins, and reduced business risk. Read More...
A Lexicon for Customer Relationship Management Success
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms do not provide the vocabulary for

mapics customer list  Lexicon for Customer Relationship Management Success User Dissatisfaction with Customer Relationship Management The customer relationship management (CRM) industry is approaching a ten year anniversary. Despite its longevity, there continues to be a pervasive sense of dissatisfaction within the end user community relative to CRM's perceived delivered value. There are three fundamental factors contributing to this: The industry fails to articulate a clear picture of the value it provides outside of the Read More...
Voice of the Customer Analytics
Verint Voice of the Customer Analytics solutions provide a solution set to centralize customer feedback across channels, interpret it in the context of

mapics customer list  of the Customer Analytics Verint Voice of the Customer Analytics solutions provide a solution set to centralize customer feedback across channels, interpret it in the context of business objectives, then act upon it to drive change. These solutions can provide an organization with critical data for rapid, targeted decision making, by analyzing and combining customer data from both direct (speech analytics, chat, e-mail) and indirect sources (social media) to gain a holistic view of the customer Read More...
Customer Experience Management: Accelerating Business Performance
Do you spend all your time chasing new customers instead of taking care of the ones you already have? Most customer relationship management (CRM) projects focus

mapics customer list  Experience Management: Accelerating Business Performance Do you spend all your time chasing new customers instead of taking care of the ones you already have? Most customer relationship management (CRM) projects focus on customer relationships but fail to address customer experience as a loyalty driver. In part two of a two-part series, learn about best practices recommended by customer experience management (CEM) experts, and how they can help you improve long-term loyalty. Read More...
Rent.com Selects KANA Cloud Offering for Customer Service
The announcement that KANA Express, a cloud customer service offering, was selected by Rent.com for improved customer engagement was one of more important

mapics customer list  com Selects KANA Cloud Offering for Customer Service The announcement that KANA Express, a cloud customer service offering, was selected by Rent.com for improved customer engagement was one of more important announcements preceding the recently held KANA Connections 2012 user conference in Las Vegas, where about 180 attendees were able to hear more about the importance of consistent customer experience via multiple channels of communication. The importance of this news is that KANA Software is now Read More...
Five Ways to Positively Impact Customer Retention and Business Operations
Maintaining strong business performance and retaining loyal customers requires continual vigilance and assessment. Establishing metrics that focus on value

mapics customer list  Ways to Positively Impact Customer Retention and Business Operations Leading customer-focused companies view every customer interaction as an opportunity to make a new offer, improve retention, increase revenue, build loyalty, or strengthen their brand. Infor CRM Epiphany helps companies optimize customer relationships by integrating marketing, sales, and service. By providing a full 360-degree view of customers, the system enables a consistent and continuous customer dialogue based on real-time Read More...
11Ants Customer Response Analyzer
11Ants Customer Response Analyzer is software that allows marketers to target those customers statistically most likely to respond to a marketing offer.

mapics customer list  Customer Response Analyzer 11Ants Customer Response Analyzer is software that allows marketers to target those customers statistically most likely to respond to a marketing offer. Read More...

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