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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 market share for crm products


PeopleSoft Revamps World for Its Mid-Market
The major factors of success in business applications for the mid-market segment have traditionally been--flexible pricing, packaging and deployment options

market share for crm products  J.D. Edwards' heritage and market presence, iSeries had initially, and for a long time, been the dominant platform even within the OneWorld constituency. While the Microsoft Windows NT/2000 platform, in particular, has long been capturing an increasing share of the overall OneWorld deals and prospects, still, J.D. Edwards' belated entry to the non-iSeries ERP market hampered its success, since it had not initially been a known force for UNIX, Oracle, and Windows customers. Then again, most new functional

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Onyx Software: CRM Vendor Battling For Viability


Onyx Software is one of the few direct competitors of Siebel Systems with a solid chance at long-term success in the CRM market. A strong customer focus and a commitment to a 100% web-based architecture are just two of its critical success factors. Find out how Onyx is staking its claim.

market share for crm products  quarters. TEC estimates Onyx's market share at approximately 2% of the broad CRM market. Figure 1 illustrates Onyx's financial performance. Figure 1. Outside of Siebel, the clear CRM market leader, Onyx's revenues are consistent with those of its competition. Figure 2 compares Onyx's recent quarterly revenue to its competition. Figure 2. *Pivotal's fiscal year ends 6/30. Therefore 4Q00 and 1Q01 were used to compare the same calendar quarters. Vendor Strategy and Trajectory Onyx is moving in the opposite Read More

The ERP Market 2001 And Beyond - Part 4: Market Predictions


ERP will be redefined as a platform for enabling e-business globally. Originally focused on automating internal processes of an enterprise, ERP systems will include customer and supplier-centric processes as well. The conclusive evidence of this redefinition is the move of all major ERP players into CRM and SCM applications.

market share for crm products  and in small-to-medium manufacturing market segment (with penetration lower than 30%), we believe that the following factors will further drive this growth: The great number of companies who were reticent in making their strategic ERP investments before 2000 and resolution of Y2K, will have to make that investment in the foreseeable future in order to meet competitive pressures. The economic downturn has also highlighted the importance of both internal and external enterprise effectiveness. There is a gro Read More

CRM without Compromise: A Strategy for Profitable Growth


When implementing customer relationship management (CRM), organizations often lose sight of their customers and focus on efficiency gains instead of looking at the bigger picture from a customer perspective. But organizations that can build a business-centric system flexible enough to quickly respond to changing customer needs will have a sustainable competitive advantage and enjoy profitable growth for years to come.

market share for crm products  single department, division, or market research group, and is neither linked together nor shared across the enterprise. In order to capitalize on customer insight organizations not only need to get a 360-degree view of customers, but also must generate valuable insights using different perspectives (product, channel, or segment). And you need to make the insight accessible throughout the organization and translate it into frontline actions. Successful organizations build a customer intelligence network th Read More

10 Strategies for Choosing a Mid-market ERP Solution


For a midsized company, finding the right enterprise resource planning (ERP) system is a tall order—but that’s not always a bad thing. Now, big-name vendors are aiming their solutions at small and midsized companies. With a little savvy, you can make this new market dynamic work to your advantage. Leverage the new realities of mid-market ERP by bearing in mind 10 strategies when shopping for an ERP solution. Learn more.

market share for crm products  ERP System , Mid Market ERP , Global ERP , ERP CRM , ERP Implementation , ERP Small Businesses , ERP Business , ERP Systems , Business Intelligence , Enterprise Management Software . For a midsized company, finding the right ERP system is a tall order … but that's not necessarily a bad thing. Descending upon the midmarket enterprise-resource-management space are big-name vendors now hawking ERP (Enterprise Resource Planning) solutions. Oracle Corp., Microsoft and to some degree SAP are now barreling Read More

The Challenges of Multitenant-aware CRM Instances with Entity and Function Commonalties


The master/subordinate customer relationship management (CRM) tenant approach facilitates a common set of workflow, record awareness, and data synchronization options across a variety of large-scale CRM instances. Based on years of research and development expertise, this approach lends itself not only to regulatory compliance and reporting solutions but also to ease of use, maintainability, and security. Find out how.

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Oracle JD Edwards EnterpriseOne 9.0 for ERP for Process Manufacturing Certification Report


Oracle JD Edwards EnterpriseOne 9.0 is now TEC Certified for online evaluation of process manufacturing solutions in the enterprise resource planning (ERP) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Sunrise Technologies' Apparel & Footwear Template (AFT) for Microsoft Dynamics AX for ERP for Fashion Industries Certification Report 2013


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IFS Applications (v. 7.5) for ERP for Engineer-to-Order (ETO) Manufacturing Certification Report


IFS Applications (v. 7.5) is TEC Certified for online evaluation of enterprise resource planning (ERP) for engineer-to-order (ETO) manufacturing solutions in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Microsoft Dynamics GP 10.0 for ERP for Process Manufacturing Certification Report


Microsoft Dynamics GP 10.0 is now TEC Certified for online evaluation of enterprise resource planning (ERP) for process manufacturing solutions in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Identifying the ROI of a Software Application for SCM Part 2: We Are Looking for the Vendor To Tell Us


Managers weighing an investment in software for supply chain face pressure to be right. Looking for a precise calculation of ROI often results in making an uninformed decision. This part discusses what to do when business analysis skills are lacking.

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IFS Applications (version 8.0) for ERP for the Oil and Gas Industry (Upstream) Certification Report


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An Opportunity for Change: 10 Recommendations for Advancing Your HR Technology Strategy


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