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Applying the Power of Social Networks to Customer Relationship Management
Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and

meaning of social care  results of those engagements,” meaning the experiences that customers have. What's going on is that you're seeing increasingly intelligent uses of the Web 2.0 technologies, which are these whole sets of communications media and social media that allow the customer to actually do that, and companies are trying to figure out how to provide it. The thing that's so funny is that when you look at social networks, and when you look at blogs and podcasts like this one, and wikis, a lot of them are being done Read More...

Has KANA Gotten Its Mojo Back? - Part 1
In this service economy it is not surprising to hear about smart innovative companies whose businesses have been blossoming due to the superior customer service

meaning of social care  actually uncovering the topics, meaning and sentiment of customer conversations. Continuous, real-time and deep textual analysis of the massive information from all social media, as well as direct online feedback from the Web, email, and surveys, give users the actionable insights needed to respond faster, make smarter business decisions, and provide better customer experiences. The above products have been deployed in dozens of languages and KANA supports full localization. Following on its recent Read More...
Staff Scheduling for the Health Care Industry
Staff Scheduling manages the scheduling of hospital employees, primarily nursing staff.
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Documents related to » meaning of social care


The Ghost in the Machine: Where Has Process Automation Left the Consumer?
Business process automation is all very well and good. After all, nothing succeeds like success, especially automated success. But what is the effect of

meaning of social care  become today's high church, meaning that corporations have invested themselves with the power (and the glory) to shape our perception of the world as they see fit. This is a little hyperbolic, but lest we forget, the term perception management is military-speak for propaganda, and with so many parallels between business and the military (for a while, Sun-Tzu's The Art of War was all the rage in business circles), it's no surprise that business should have adopted this as the new holy grail, so to Read More...
Microsoft Dynamics Acquires Netbreeze
Just after having acquired MarketingPilot, Microsoft Dynamics has announced its acquisition of social listening and analytics vendor Netbreeze. Key features of

meaning of social care  internationally used language is eliminated and meaning is preserved. Bob Stutz, corporate vice president of Microsoft Dynamics CRM, further explains the reasoning behind the acquisition: When Microsoft considers an acquisition, we look for leading edge technology companies with innovative IP that aligns with our technology and can scale for the enterprise; this is what we were fortunate enough to find with Netbreeze. A dynamic Swiss company started by some incredibly talented analytics scientists Read More...
Social Networks: How They're Turning CRM Upside Down
Social networking has collided with customer relationship management, and it's turning the relationship between businesses and their customers upside down

meaning of social care  called Communities of Interest, meaning that they are common areas of interest that these communities are built around. They can be built geographically or otherwise, but they're still common areas. What they do is, for example, send out a million text messages (literally, not figuratively) … based on some fundamental area of interest. Let's say 5 or 10 percent respond; they get back 50,000, or 100,000 responses. Then they send out a further series of opt-in text messages, and eventually what happens Read More...
Tips for Social Marketers
Does social marketing meet the expectations that businesses or marketers have set for it? There are many claims according to which social marketing is very

meaning of social care  for Social Marketers Does social marketing meet the expectations that businesses or marketers have set for it? There are many claims according to which social marketing is very effective; perhaps more effective than e-mail marketing for certain generations of consumers or market segments. From a business perspective, recognizing the social as becoming an important space for advertising and finding prospects or reaching the masses is somewhat predictable as a business strategy. Increasingly, Read More...
Social CRM is Dead, Long Live Social Media Flavored CRM
Customer relationship management (CRM) is not and cannot really be social, since social means “of, relating to, or occupied with matters affecting human welfare

meaning of social care  CRM is Dead, Long Live Social Media Flavored CRM Customer relationship management (CRM) is not and cannot really be social, since social means “ of, relating to, or occupied with matters affecting human welfare ” (definition taken from The Free Dictionary ). In my opinion, CRM does not really affect human welfare, since it brings advantages only to its users and to the customers of the companies using it. In this blog post, I will explain why CRM is not social and why social CRM (SCRM) is Read More...
Bank of America
Bank of America is a multinational banking and financial services company. It has a retail banking footprint that covers approximately 80 percent of the U.S.

meaning of social care  of America Bank of America is a multinational banking and financial services company. It has a retail banking footprint that covers approximately 80 percent of the U.S. population and serves approximately 57 million consumer and small business relationships at 5,600 banking centers and 16,200 automated teller machines (ATMs). Read More...
WebEx Social
Cisco WebEx Social is an enterprise collaboration platform that combines social networking, content creation, and real-time communication. People-centric

meaning of social care   Read More...
Oracle Corporation: Flying High for Being Jack-of-All-Trades and Master of Some
Database and enterprise application vendor Oracle has streamlined itself, overcome the hardships of the past and seems prepared and eager for the future. We

meaning of social care  Corporation: Flying High for Being Jack-of-All-Trades and Master of Some Event Summary During the first four months of 2000, the market was inundated with a bonfire of announcements from Oracle Corporation. The climax was reached in the middle of March with the news that Oracle showed significant growth throughout its third quarter. The applications business alone was up 35% on the same period for the previous year, exceeding the growth of database solutions, which went up 32%, for the first time in Read More...
Social ERP Emerges—A Deep Dive into Deltek Kona
In two previous posts on the emergence of social enterprise resource planning (ERP), TEC Senior ERP Analyst Ted Rohm took a look at how social ERP software

meaning of social care  ERP Emerges—A Deep Dive into Deltek Kona In two previous posts on the emergence of social enterprise resource planning (ERP), TEC Senior ERP Analyst Ted Rohm took a look at how social ERP software capabilities are transforming the way people work and gave an overview of how the ERP vendors are bringing the social facilities to their products. In this report, Ted takes a deeper dive into Deltek’s Kona enterprise social collaboration tool. Download the report and get the details. Read More...
Attensity Social Analytics Suite
Attensity’s suite of social analytics and engagement applications is built on Attensity's text analytics platform and offers organizations the key

meaning of social care  Social Analytics Suite Attensity’s suite of social analytics and engagement applications is built on Attensity's text analytics platform and offers organizations the key capabilities they need to leverage customer conversations as a business asset. Read More...
Tracx Releases Social Leads
Tracx has announced its new Social Leads product, part of its set of social intelligence tools. The application identifies individuals interested in buying a

meaning of social care  Releases Social Leads Tracx has announced its  new Social Leads product , part of its set of social intelligence tools. The application identifies individuals interested in buying a company's products by crawling through a variety of social media, community forums, and retail sites, for example, Facebook, Twitter, Google+, Amazon, and eBay. Tracx Social Leads unveils relevant customer conversations as well as what stage of the buying process the customer is at. According to Tracx, the buying cycle Read More...
Infor’s Acquisition of PeopleAnswers Foregrounds Big Data Behavioral Analysis of Employees
Infor has announced the acquisition of PeopleAnswers, a company specializing in predictive talent analytics. PeopleAnswers’ application maps the behavioral DNA

meaning of social care  Acquisition of PeopleAnswers Foregrounds Big Data Behavioral Analysis of Employees Infor has announced the acquisition of PeopleAnswers, a company specializing in predictive talent analytics. The financial terms of the deal have not been disclosed. Founded in 2001, PeopleAnswers developed a cloud-based (multitenant software-as-a-service [SaaS]) solution meant to help companies with employee selection, retention, and succession planning. PeopleAnswers’ application maps the behavioral DNA of Read More...
SAP Remains One Of The Market’s Beacons Of Hope
On April 19, SAP announced upbeat results for Q1 2001, contradicting thereby the current market malaise. However, flat currency adjusted license revenue in the

meaning of social care  Remains One Of The Market’s Beacons Of Hope SAP Remains One Of The Market's Beacons Of Hope P.J. Jakovljevic - May 17, 2001 Event Summary On April 19, SAP AG (NYSE: SAP), the leading provider of business software solutions, announced its results for the quarter ended March 31, 2001. In Q1 2001, revenues increased 29% over the same period last year from EUR 1.2 billion to EUR 1.5 billion (See Figure 1). Net income in the quarter more than doubled (up 117%) to EUR 117 million compared to a year earlier Read More...

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