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Outsourcing Best Practices-A Primer on Outsourcing Governance
The cardinal sin of outsourcing governance is to focus entirely on the mechanics and the price. If you do that, you’ll squander the true potential of the
are you going to measure it? And what happens if your goals aren’t reached? These are all factors that play a role in creating a successful, long-term outsourcing relationship with realistic expectations and well-defi ned metrics for measurement in place. ESTABLISHING THE GOVERNANCE PROCESS As you work to establish your governance process, align on the principles behind specifi c goals. As with compliance, the best governance structures are built on principles and guidelines instead of rules. We
Outsourcing--Applications Software RFI/RFP Template
Employees, Application Software Related Experience, Processes and Tools, Certifications and Accreditations, Industry Skills and Experience, Domain Skills and Experience, Application Softwar...
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Business Process Outsourcing (BPO)
Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact cen...
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Why and How Outsourcing Management and Governance is Critical to Outsourcing Success
Organizations undertaking information technology and business process outsourcing typically are very focused on
it is critical to measure these components. It will test alignment between you and your provider, create a framework for assessing your relationship, and ultimately yield a more productive dialog with your service provider. When evaluating an outsourcing relationship, we often see organizations limiting their assessment to what is in the contract. More often, they need to perform a full relationship health assessment to test and measure continued effectiveness of the relationship. Top Tip: Don't wait
Application Software Outsourcing: Six Experiences to Consider When Choosing the Best Provider
When there is an outsourcing failure in the application software area, “poor partner performance” is a reason that frequently appears in the post-mortem report.
your decision criteria. To measure the client experience, you may ask candidates to provide the following information: The number of active clients The percent of clients willing to be a reference The approximate total number of application software clients during the past few years for targeted industries The number of projects completed successfully on time and on budget during the past few years By examining an outsourcing provider’s experience from the different angles mentioned above, you will
Supply Chain Collaboration: The Key to Success in a Global Economy
Outsourcing and global competition are forcing companies to transform their supply chains from linear processes into adaptive networks. Communities of customer
entire supply chain to measure the performance of activities and organizations that are not under your direct control. Without end-to-end visibility across your supply chain, making performance improvements becomes extremely difficult. Security and Safety Security across the entire supply chain, ranging from coping with hackers and other malefactors to planning comprehensive disaster recovery, is essential. Upstream, Downstream, and Internal Collaboration Supply network collaboration can take place
Inventory Planning & Optimization: Extending Your ERP System Part Two: How It Works
Organizations today realize that although strategies focusing on outsourcing transportation, e-business and new distribution models are important, these are all
Traditionally, inventory management was measured by way of the number of times stock was turned. However, by focusing exclusively on this measure, organizations failed to take advantage of things like volume discounts and customer service levels. To avoid simply getting more efficient at moving the wrong stock around, the trend is for Retailers, Distributors and Manufacturers to leverage their ERP investment by implementing relatively inexpensive and rapidly deployed Inventory Planning and Optimization
Improving HR through Business Process Outsourcing
In this interview, IDC's program director for human resources (HR) and talent management services answers five questions about business process outsourcing (BPO
HR through Business Process Outsourcing In this interview, IDC's program director for human resources (HR) and talent management services answers five questions about business process outsourcing (BPO) for HR. Learn why, for BPO to be successful, service suppliers need to balance support for underlying technology with their ability to achieve economies of scale through technological innovation, and how the role of technology affects the success of BPO projects.
Using IWR to Cut Labor Costs without Outsourcing
Intelligent word recognition (IWR) provides a competitive advantage for operations that rely on the conversion of paperwork into computer-usable form, such as
IWR to Cut Labor Costs without Outsourcing Intelligent word recognition (IWR) provides a competitive advantage for operations that rely on the conversion of paperwork into computer-usable form, such as data entry departments of big government agencies and large financial institutions. In fact, IWR can automate data entry at a cost so low that it enables users of the technology to successfully compete against offshore service bureaus.
Chief financial officers (CFOs) and procurement directors want to speed up and simplify the outsourcing provider selection process, to reduce costs and gain
Outsourcing Chief financial officers (CFOs) and procurement directors want to speed up and simplify the outsourcing provider selection process, to reduce costs and gain benefits sooner. Here are key issues you should consider when fast-tracking the process of scoping and negotiating a sourcing transaction. Collaboration and interaction are key to shortening the process while still achieving your end goal. Find out more.
Outsourcing Security Part 1: Noting the Benefits
Without effective security, companies risk losing money and customer trust. With good security, companies have the power to maintain stakeholder value, customer
Security Part 1: Noting the Benefits Introduction Remember the carefree days of summer? The memories aren't so positive for many corporations hit by cyber attacks during the summer of 2001. Three especially menacing threats-CodeRed, CodeRed II, and Nimda-cost U.S. corporations more than 12.3 billion dollars. After the fall-out, one company reported it had over 60 software engineers working for a week to recover from Nimda, and it still had work to do. For many organizations, these recent
Is One Country Good Enough to Handle Your Outsourcing Business?
Recently, I touched on the idea of building a vendor portfolio to help manage risks associated with software outsourcing practices in the article Should North
One Country Good Enough to Handle Your Outsourcing Business? Recently, I touched on the idea of building a vendor portfolio to help manage risks associated with software outsourcing practices in the article Should North Americans Send More Software Development Work to China? I’d like to use this blog post to give some complementary readings for those who read the article and felt the vendor portfolio idea interesting. The concept of “portfolio” is very prominent in the finance world. “In
How To Monitor Your Savings In Outsourcing
This white paper will give you ideas and procedures for monitoring your savings when you invest in outsourcing projects.
To Monitor Your Savings In Outsourcing This white paper will give you ideas and procedures for monitoring your savings when you invest in outsourcing projects.
The Benefits of Call Center Outsourcing
An increasing number of companies are turning to business process outsourcing (BPO) because of the many advantages it provides. In 2002, the outsourced call
Benefits of Call Center Outsourcing An increasing number of companies are turning to business process outsourcing (BPO) because of the many advantages it provides. In 2002, the outsourced call center industry reached $22 billion (USD) and is projected to increase to $25.7 billion (USD) over the next two years to serve the growing demand. For outsourcing to be a success, companies need an overall strategy. After that, it boils down to one question: where?
Offshore outsourcing of IT services drives productivity gains, delivers attractiveefficiencies in scale, cost, and time-to-market, and contributes
Outsourcing Offshore outsourcing of IT services drives productivity gains, delivers attractive efficiencies in scale, cost, and time-to-market, and contributes significantly to enterprise agility by freeing up precious in-house resources. But that’s only when it’s prudently executed. Want to avoid disaster? Don’t miss our seven-point checklist for success.
Outsourcing as a Revenue Enabler
The scope of business process outsourcing (BPO) has moved beyond back-office functions. Outsourcing is increasingly being seen as a partnering tool for the
as a Revenue Enabler The scope of business process outsourcing (BPO) has moved beyond back-office functions. Outsourcing is increasingly being seen as a partnering tool for the generation of revenue and not just cost savings. In this white paper, Manish Dugar, Senior Vice President, Wipro BPO, talks to Outsourcing Center about how BPOs can transform themselves into revenue enablers and help organizations do business better.
Thinking of Outsourcing Your Entire Recruitment Process? Here's What You Need to Know
As organizations get larger and expand into new markets and territories they may find it more difficult to meet their talent management needs. Outsourcing is
of Outsourcing Your Entire Recruitment Process? Here's What You Need to Know In the past, hearing the word outsourcing would conjure up images of some customer service representative sitting in a call center on the other side of the world, with a limited knowledge of my company and/or product (and perhaps of the English language) attempting to help me solve my problem. After a few minutes of friendly banter, I would hang up the phone and be no further ahead in my quest than when I first made my
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