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 measure outsourcing


Outsourcing Best Practices-A Primer on Outsourcing Governance
The cardinal sin of outsourcing governance is to focus entirely on the mechanics and the price. If you do that, you’ll squander the true potential of the

measure outsourcing  are you going to measure it? And what happens if your goals aren’t reached? These are all factors that play a role in creating a successful, long-term outsourcing relationship with realistic expectations and well-defi ned metrics for measurement in place. ESTABLISHING THE GOVERNANCE PROCESS As you work to establish your governance process, align on the principles behind specifi c goals. As with compliance, the best governance structures are built on principles and guidelines instead of rules. We

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Process Outsourcing (BPO)

Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact center services. 

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Documents related to » measure outsourcing

Best Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience


Many frustrated executives find that despite the fortune spent on managing servers, networks, and applications, there are still complaints about the performance, usability, and availability of their customer relationship management (CRM) solutions. How do you know if your CRM system performs for each user? What does it mean when users say the system is slow? An experience management solution can give you the answers.

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Understanding the True Cost of Sourcing


In today's twenty-first century, global outsourced business world, the traditional and somewhat simplistic approaches used to measure cost for sourcing decisions of direct materials fall short.

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Supply Chain Collaboration: The Key to Success in a Global Economy


Outsourcing and global competition are forcing companies to transform their supply chains from linear processes into adaptive networks. Communities of customer-centric, demand-driven companies must share knowledge in order to adapt to changing markets, and respond to shorter life cycles. Discover how supply chain management (SCM) solutions can help your company create a truly adaptive and collaborative supply network.

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Application Software Outsourcing: Six Experiences to Consider When Choosing the Best Provider


When there is an outsourcing failure in the application software area, “poor partner performance” is a reason that frequently appears in the post-mortem report. But, who is responsible for choosing the outsourcing provider? Instead of blaming the lousy job that you’ve received, it is more helpful to investigate how you have ended up with this incapable partner if you don’t want to fall into the

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Sarbanes-Oxley and Its Impact on IT Outsourcing


The rules have changed for IT outsourcing companies and their clients. The US Sarbanes-Oxley Act (SOX) casts a giant shadow over every person and organization that comes in contact with a company’s financial records and reports. We’ll look at ways in which outsourcing companies can take proactive measures to meet both the spirit and letter of compliance guidelines through audits and adherence to industry best practices.

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Lean as a Response to Global Outsourcing Challenges


The recent trend of manufacturing companies in outsourcing their production tasks to other parts of the world has certainly been effective in reducing production costs and increasing profit margins, but at the cost of complex supply chains and inability to quickly respond to new requests or demand changes. Learn how lean production can address global outsourcing challenges and help your company realize strategic growth.

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University of Canberra Achieves a Step Change With Offshore Outsourcing


This case study showcases the University of Canberra’s (UC) successful outsourcing story amidst an increasingly competitive education industry in Australia. A broad coverage and decentralized approach to administrative support, coupled with lowering student demand and increasing budget deficit contributed to UC’s diminishing performance and margins. In order to rebuild its competitiveness, increase profitability and refocus on their core functions, UC decided to outsource its key functions to Wipro while still retaining some in-house, high-level technical or managerial role. Find out more now.

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Retro-sourcing: A Safety Net for Outsourcing Engagements


Retro-sourcing refers to the processes involved in reversion control for outsource engagements. It allows proper care and protection to be related to a plan of return for development and service delivery. This can help you control unexpected and risk-laded initiatives, particularly in first-time outsourcing engagements. Learn about the six stages of retro-sourcing, and how they can help you make better-informed decisions.

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Outsourcing as a Revenue Enabler


The scope of business process outsourcing (BPO) has moved beyond back-office functions. Outsourcing is increasingly being seen as a partnering tool for the generation of revenue and not just cost savings. In this white paper, Manish Dugar, Senior Vice President, Wipro BPO, talks to Outsourcing Center about how BPOs can transform themselves into revenue enablers and help organizations do business better.

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Outsourcing Challenges: Avoid the Pitfalls


Outsourcing can provide management with a powerful tool to control cost and enhance product and service delivery. Yet so many outsourcing initiatives fall short of expectations—why? For one thing, you need to know what you’re getting into, by going through an intense request for proposal (RFP) process and many rounds of contract negotiations. Find out how to better manage negotiating your outsourcing contract, and more.

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