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Creating Media-rich Online Courses for Thousands of Customer-service Employees
When the JPMorgan Chase’s Card Services organization began experiencing rapid growth across multiple sites, their performance improvement team quickly realized
Media-rich Online Courses for Thousands of Customer-service Employees When the JPMorgan Chase’s Card Services organization began experiencing rapid growth across multiple sites, their performance improvement team quickly realized it would need a new content authoring solution to continue meeting its training objectives. The company chose SumTotal ToolBook authoring software to create media-rich online courses integrated with SumTotal Learning Management to deliver training and track results.
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Can a Virtual Vuvuzela Help Make Your Voice Heard in the Social Media Universe?
It’s a really noisy world we’re living in, and the social media universe is no exception. Even with the tightest security settings and minimal online presence
Heard in the Social Media Universe? It’s a really noisy world we’re living in, and the social media universe is no exception. Even with the tightest security settings and minimal online presence/popularity, you are still subject to advertising, invites, recommendations, requests, etc., most of which are not very useful to you. And things will only get worse: Twitter will start selling followers , Facebook launched Facebook Marketing Solutions to help brands and companies promote their products and
Social CRM-¡Viva la Revolución!
Customer relationship management (CRM) has had a great impact on the social media revolution. Or was it the other way around? Of the many types of software
impact on the social media revolution. Or was it the other way around? Of the many types of software solutions catering to businesses, CRM software has been the most attuned to the rise of social platforms. CRM resides in the attitudes and perception of people and what they acquire, individually or as a group. Social media is the place where people pride themselves with what they can afford. The marriage between social media and CRM seems rather unnatural only in the sense that social media is still relat
The Intelligence of Social Media (Part 2)
In the first part of this blog, I mentioned that sentiment analysis measures the polarity of opinion—positive, negative, or neutral—regarding a subject, a
Intelligence of Social Media (Part 2) In the first part of this blog, I mentioned that sentiment analysis measures the polarity of opinion—positive, negative, or neutral—regarding a subject, a product, a service, etc. Two main approaches can be used to perform sentiment analysis or text mining : a knowledge-based approach, which uses linguistic models to classify sentiments; and a learning-based approach, which uses machine learning techniques to classify text. The concept of sentiment analysis open
Omnivex Moxie is a complete software solution designed for managing digital signage networks and able to handle rich content, high-resolution media, real
feature adds proof-of-play for media content on your digital signage network.Control - Enforce access to Moxie’s functions by using your established network security protocols to administer permissions and access.
RIM Gets the Gist (of Social Media)
The recent acquisition of Gist by BlackBerry developer Research In Motion (RIM) prompted this TEC water cooler information session between TEC's Managing Editor
single interface. Most social media monitoring tools are created for one or a few tools—they either allow you to manage Facebook friends, or Twitter followers, or Gmail contacts, and some combinations thereof, but typically not all of them. DC : So Gist is a hybrid contact management/social monitoring application? GG : Yes, you could say that, but it’s a little more. Gist gives its users the ability to take a proactive approach, which is the opposite of the traditional way most contact management or
Social CRM is Dead, Long Live Social Media Flavored CRM
Customer relationship management (CRM) is not and cannot really be social, since social means “of, relating to, or occupied with matters affecting human welfare
Dead, Long Live Social Media Flavored CRM Customer relationship management (CRM) is not and cannot really be social, since social means “ of, relating to, or occupied with matters affecting human welfare ” (definition taken from The Free Dictionary ). In my opinion, CRM does not really affect human welfare, since it brings advantages only to its users and to the customers of the companies using it. In this blog post, I will explain why CRM is not social and why social CRM (SCRM) is nothing more than
Accelerate Your Marketing ROI with Analytics
Use customer insights to design effective marketing strategies. Extract insights from diverse data sources, including social media and financial systems
data sources, including social media and financial systems, regardless of role or environment. Capture real-time insights that help improve the customer experience. Using integrated measurement across multiple channels, your business will experience comprehensive marketing ROI. Watch this video to learn more.
The Intelligence of Social Media (Part 1)
According to Wikipedia, “social media is online content created for people using highly accessible and scalable publishing technologies.” These days, networking
Intelligence of Social Media (Part 1) According to Wikipedia, “ social media is online content created for people using highly accessible and scalable publishing technologies. ” These days, networking is very different than it was in the past. A lot of social media services like Twitter , Facebook , LinkedIn , personal blogs, wikis, podcasts, and other types of media content generate big volumes of data. But more importantly, people contribute to the creation of this data by chatting, expressing
Luxoft and New York Media: Shared Commitment to Engineering Excellence Makes Outsourcing a Success
Albert Lee, executive director of technology at New York Media, thought he already knew everything he needed to know about outsourcing. Throughout his career
and New York Media: Shared Commitment to Engineering Excellence Makes Outsourcing a Success Albert Lee, executive director of technology at New York Media, thought he already knew everything he needed to know about outsourcing. Throughout his career, outsourcing has always meant mismanaged offshore teams that replaced onshore talent “all in the name of saving a few dollars.” Find out why—and more importantly, how—he overcame his prejudices.
Resource Planning and Optimization for Broadcasters and Their Production Companies
The media industry is undergoing radical and rapid change driven by liberalization, privatization, and digitization. Broadcasting is no longer highly regulated,
Their Production Companies The media industry is undergoing radical and rapid change driven by liberalization, privatization, and digitization. Broadcasting is no longer highly regulated, but is ever more dynamic and competitive—and the logistical challenges of production planning for TV and radio ever more complex. Implement a composite resource planning and scheduling solution to maximize your equipment, facilities, and employees.
Social Recruiting for Dummies (Oracle Special Edition)
Read Social Recruiting for Dummies to get simple, practical advice on recruiting with social media, from creating and implementing a social recruitment strategy
on recruiting with social media, from creating and implementing a social recruitment strategy to fostering a truly aspirational employment brand.
Enterprise Knowledge Workers: Understanding Risks and Opportunities
To do their jobs, knowledge workers use the gamut of media and technologies. However, although the proliferation of new means to locate and access data has
use the gamut of media and technologies. However, although the proliferation of new means to locate and access data has multiplied the amount of information available to these workers, it’s also made the efficient dissemination, management, and processing of data more burdensome. Find out more about how collaborative tools are—and aren’t—being used in the information-sharing workplace.
CFO Publishing LLC is a media business that reaches more than 600,000 corporate executives in the United States, providing senior finance executives with
Publishing LLC is a media business that reaches more than 600,000 corporate executives in the United States, providing senior finance executives with information, insight, and advice, in print, online, and through conferences and research.
The Sum of All Malware Fears: Siemens on Stuxnet
When Stuxnet malware hit the mainstream media in September 2010, it all sounded like a plotline straight from a Tom Clancy thriller. After all, Stuxnet targeted
malware hit the mainstream media in September 2010, it all sounded like a plotline straight from a Tom Clancy thriller. After all, Stuxnet—the first worm ever developed to reprogram industrial systems —was reportedly designed to take aim at Iranian nuclear power stations. More specifically, Stuxnet targeted the Siemens industrial control systems implemented at so-called “high-value infrastructure” installations in Iran. The media response was appropriately hysterical. TEC’s managing editor
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