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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 meeting cancel email


6 Key Elements-A Guide to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond
Customers are the lifeblood of any business, and receiving quality customer service is a major factor in their purchasing decisions. There are six key elements

meeting cancel email  we are committed to meeting and exceeding the expectations of our members. Implementing Onyx is a core part of Australian Central's ongoing Member Relationship Management Program and represents a significant investment in this customer focused strategy. Managing Director of Australian Central Credit Union. With so much pressure on organisations to do more with less, as customer expectations continue to rise and budgets are squeezed, there is an incredible opportunity for contact centres to bring home

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

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Reducing the Cost of Systems Operations


Disintermediation is the process of removing redundant intermediaries from a systems management infrastructure. Once vital to systems monitoring, proprietary agents are now made largely redundant by native management tools, emerging standards and agentless monitoring architectures. Centauri makes disintermediation possible by providing a low-cost event management solution that unifies performance data and event messages under a common umbrella. This paper describes how you can take advantage of the disintermediation opportunity and minimize the risks of migrating from working proprietary data collectors to a new native-agent based solution.

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Top 10 Reasons For Having A Project Kickoff - Part I


You are about to embark on an important project. Whether the project is software or hardware related, it is a good idea to hold a project kickoff meeting. Don't miss this excellent opportunity to get across important communications and establish the tone for the project. This article discusses the 10 objectives of a project kickoff meeting, how to achieve them, and templates for presenting them. In Part I, the first three reasons are discussed but you will be left on the edge of your seat in anticipation of Parts II and III.

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Top 12 Performance Appraisal Meeting Dos and Don’ts


Over the years, improvements have been made to the tools and methodology of measuring and documenting employee performance. One thing has remained constant however—the awkward and tension-filled one-on-one performance appraisal meeting. That’s why you need to focus on the twelve major “dos and don’ts” that will help deliver maximum productivity and effectivity from the dreaded performance appraisal meeting.

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Does Supply Chain Management Software Make Sense in Wholesale Distribution? Part 3: Meeting the Objectives


Because the technology has become easier to implement, use, and maintain, many of the challenges to achieving the benefits that supply chain management software applications can provide have been removed.

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Case Study: Meeting Room Manager-Scheduling Software


A software consulting service provider needed to develop a web-based interface having touch screen functionality to provide instant schedule visibility, eliminate double bookings, and fully automate the reservation process—including sending attendee invitations, managing catering orders, and reserving equipment. The service provider turned to Rishabh for development services.

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PhoneFish.com to Offer E-mail for Wireless Access Phones


PhoneFish is a two-way wireless Internet solution for small to medium sized businesses, which require consistent wireless access to POP-based email.

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Meeting Strategic Challenges through Effective Software Testing


Analysis of the tasks and time in information technology (IT) projects invariably reveals the presence of a familiar recurring burden: testing—often still performed manually and inefficiently, yet accounting for a substantial proportion of the budget. Can some simple and effective focused measures have a dramatic and positive impact on the success of key projects? That depends on your approach.

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Survey: Is ERP Meeting the Needs of Higher Education?


Technology Evaluation Centers (TEC) is conducting a research study on the changing needs of higher education institutions. To better understand the enterprise software needs of these institutions, as well as to determine whether their current systems are equipped to handle their changing requirements, we have developed a short survey. If you work in higher education, you are encouraged to

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Outbound Email Security and Content Compliance in Today's Enterprise


E-mail is one of the most important communication mediums. However, its ubiquity has exposed enterprises to a wide variety to new risks. While a great deal is known about inbound message-borne threats, such as spam and viruses, relatively little attention has been paid to outbound e-mail content. This annual survey examines the level of concern in organizations; the technologies used to mitigate risk; and the state of e-mail-related policy implementation and enforcement.

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Risks of Using Excel as a Financial Planning Tool


Structured planning can make all the difference to your business’s growth. But are you using the right tools? Spreadsheets may not be meeting your financial management and budget planning needs. Find out the risks of using spreadsheets as a planning tool, and how enterprise performance management can help consolidate your departments’ financial information and budgets to give you real-time views of business performance.

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