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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 mercury center junit


IT Governance: Maximizing the Business Investment
Implementing information technology (IT) governance means using a structure of relationships and processes to direct an organization. Some project portfolio

mercury center junit  , PlanView , and Mercury Interactive , among others, recognize the value of positioning themselves as niche vendors in IT governance. In response to the strong billing and project accounting functionality offered by ERP and accounting vendors, these best-of-breed PPM vendors have focused their marketing efforts on IT governance to strengthen their offering. Defining IT Governance The differences between success and failure in today's high technology environment, for many organizations, are based on the

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Process Outsourcing (BPO)

Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact center services. 

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The High Costs of Non-compliance for Manufacturers


What manufacturers must realize is that through efforts to comply with regulatory standards, they can make their manufacturing operations more competitive. Indeed, compliance is transforming the companies that have taken the time to re-architect the many processes used for managing suppliers, channel partners, resellers, and customers. For manufacturers that ignore compliance, on the other hand, the costs can be steep.

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Reduce the Pain of ERP Upgrades with Better Planning


Enterprise resource planning (ERP) systems now support many organizations’ most important business processes, and house their most sensitive corporate data. As a result, senior management needs to fully understand both the timing and project plan before proceeding with any ERP upgrade. Learn how to plan and manage your next ERP upgrade project, and develop an overall corporate strategy for maintaining your ERP system.

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Vertical Solutions Inc.-All About Field Service: Part One


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Application Portfolio Management: Are You Getting the Most from your Enterprise Software?


Information technology organizations are faced with the challenge of managing a host of diverse enterprise applications, and the need to evaluate application metrics and performance. To address this challenge, it is worth considering application portfolio management solutions.

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Deploying High-density Zones in a Low-density Data Center


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Help Is on the Line for Call Center Challenges


Call centers typically struggle with two major issues: ensuring high quality multi-channel communication and dealing with high employee turnover. Multi-channel communication is no longer optional for call centers, as customers are used to having many options for interacting, ranging from phone and text to e-mail and social media. However, maintaining the quality of interactions across channels

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TEC’s New Utilities ERP Evaluation Center: A Preview


The Utilities Industry From TEC’s perspective and based on our understanding of the industry, the utilities industry consists primarily of the following service providers: electric power generators, network operators, customer power retailers, natural gas, steam supply, water supply, and sewage removal. All of these business segments have common criteria such as a mass customer service

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How Data Center Infrastructure Management Software Improves Planning and Cuts Operational Costs


Business executives are challenging their IT staffs to convert data centers from cost centers into producers of business value. Data centers can make a significant impact to the bottom line by enabling the business to respond more quickly to market demands. This paper demonstrates, through a series of examples, how data center infrastructure management (DCIM) software tools can simplify operational processes, cut costs, and speed up information delivery.

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Best Practices for Improving Performance in Your Contact Center


In successful contact centers, top agents provide a superior experience for customers and ultimately help grow revenue for a company. How does your contact center stack up to the competition? Are you doing all you can to run a high-performing contact center that keeps customers happy and builds long-term relationships? In this guide, experts share their top 6 best practices for improving contact center performance.

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Sword Ciboodle and SAS Analytics Intelligent Contact Center: Product Overview


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