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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 mercury interactive winrunner trial version


Give Your Business What It Wants: Implementing Continual Service Improvement with ITIL Version 3
Most businesses today depend on their own IT departments to satisfy corporate governance objectives and meet increasing customer demand. Unfortunately, many

mercury interactive winrunner trial version  

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Web Content Management (WCM)

Web content management (WCM) systems manage content creation, review, and approval processes for web site content. This may include public Web sites (Internet) or private web sites (intranet or extranet). Use a WCM solution to organize and manage documents; provide content version control, collaboration utilities, and user- or document-level security. 

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Maximizer CRM Version 12 Gets TEC Certified


Headquartered in Vancouver, BC (Canada), with worldwide offices and business partners, privately owned Maximizer Software delivers customer relationship management (CRM) solutions and professional services to meet the needs of small to medium businesses (SMBs) as well as divisions of larger enterprises. With over 20 years of experience in the CRM industry, Maximizer offers one of

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Brochure: Skybot Scheduler Version 3.1




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CBS Interactive


A division of CBS Corporation, CBS Interactive is an online content network. Its websites focus on sports, entertainment, technology, business, and news.

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AccountMate


AccountMate accounting modules are available for LAN, Microsoft SQL, and MSDE. These different versions help a business to evolve from a single user system to a powerful and sophisticated multi-user SQL database network. AccountMate can help manage global operations with multi-currency capabilities and a built-in translation engine for multi-lingual businesses. A wide variety of independently developed programs are also available to further tailor AccountMate software to specific industries. AccountMate products are sold worldwide through their authorized resellers.

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Customer Bill of Rights eBook


Interactive voice response (IVR) technology allows a computer to interact with customers using voice and dual-tone multi-frequency (DTMF) tones via a keypad.

IVR can be invaluable to an organization, but the customer experience is crucial. Improving the customer experience means an enterprise can improve customer retention, improve customer satisfaction, and increase cross-selling and up-selling.

Download this eBook to learn ten factors that customers should expect and companies need to provide for a successful self-service IVR implementation. They include setting clear expectations, transferring callers correctly, remembering the customer, and respecting callers’ time.

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ERP Software Review: IFS Applications (version 8.0) for Process Manufacturing


This enterprise resource planning (ERP) solution software review report examines the ERP software by IFS and its support for process manufacturing processes against known benchmarks. It assesses IFS Application (v. 80) for ERP functionality and reviews the product’s support capacity with a focus on:

  • Financials
  • Human Resources
  • Process Manufacturing Management
  • Inventory Management
  • Purchasing Management
  • Quality Management
  • Sales Management

The report also contains an independent analyst’s review of the ERP software based on a demonstration provided by IFS. The review identifies the features of IFS Applications that distinguishes it from other business process management solutions, including its compatibility with multiple sites and companies, its integrated document management feature, and its support for mobile operations across various devices. In this review, the analyst outlines the software provider’s implementation process, support model, and target user base.

IFS Applications achieved TEC certification status for its ERP software solution by completing TEC’s certification program, which includes a demonstration of the ERP software’s support for specific real-world business process and a detailed functional benchmarking analysis.

Based on a demonstration of IFS Applications, a TEC analyst has assessed the ERP software’s features, evaluating the software against known industry benchmarks, to determine that IFS Applications by IFS is a strong process manufacturing ERP system.

Download this software review report for product analysis and comparison, an in-depth analyst commentary, and to learn more about how IFS Applications can help businesses achieve their ERP objectives.

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State of Fraud Today: Using Proactive, Real-Time Interactive Notifications to Fight Fraud and Increase Customer Loyalty


With identity theft and consumer fraud on the rise, and more frequent and sizable data breaches in the news, financial institutions need to be taking a multi-channel approach to fighting fraud, to both reduce fraud losses and maintain customer loyalty and satisfaction.

This approach should include proactive financial alerts, to quickly give customers the necessary information and the tools to help combat fraud. Mobile plays a critical role as it provides the ability to reach customers at any time and place via interactive voice response (IVR), or text (SMS) alerts.

Learn more about the importance of proactive fraud resolution in this white paper from Genesys, and gain insight into how a multi-channel appraoch to tackling fraud is the best way minimize fraud damages, allow fast interaction, and increase customer loyalty and experience.

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Space-Time Insight Releases Version 4.0 of Situational Intelligence Suite


If you think you know it all about business intelligence (BI) and analytics, think twice, because Situational Intelligence is here. This week, during DistribuTECH 2013 in San Diego, California, Space-Time Insight, a provider of innovative intelligence offerings, announced the latest release (4.0) of its product suite. After listening to its global customer base, Space-Time Insight is

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Soffront Presents Enterprise CRM 10.0


Soffront Software Inc., launched version 10.0 of its customer relationship management (CRM) solution, with a complete technology upgrade to the latest version of Microsoft .NET, a renewed user interface, and support for easier integration with third-party applications. In addition, Soffront CRM is now browser agnostic—all major browsers, such as Internet Explorer, Firefox, Chrome

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Mercury Medical: A Health Care Manufacturer Improves Reporting and Analysis with IBM Cognos Express


Read how Mercury’s users can now create the most critical reports that they were previously relying on a legacy reporting platform to produce. These include sales commissions, weekly sales, a rolling 12-month sales report, and an inventory summary report.

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