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Documents related to » merging tactical and strategic information to perfect the customer interaction experience


The Analytics Experience
The customer is king. Learn how analytics can help with the royal treatment.

MERGING TACTICAL AND STRATEGIC INFORMATION TO PERFECT THE CUSTOMER INTERACTION EXPERIENCE: IBM analytics, mobile analytics, predictive analytics.
6/3/2013 4:57:00 PM

Trends in Customer Experience at TIBCO TUCON 2012 » The TEC Blog


MERGING TACTICAL AND STRATEGIC INFORMATION TO PERFECT THE CUSTOMER INTERACTION EXPERIENCE: Asia, big data, industry watch, IT trends, mobility, predictive analytics, SAP, sap hana, tibco, TIBCO BusinessEvents, TIBCO spotfire, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
02-11-2012

Mastering the Customer Experience
Focusing on the customer is not new. But some companies are going deeper into a customer experience management strategy to become customer-centric. Can you manage every part of the interaction and experience your customers have with your company? Learn how to develop a customer-centric approach that will make your customers feel not only connected, but delighted, loyal, and able to be a consistent advocate of your brand.

MERGING TACTICAL AND STRATEGIC INFORMATION TO PERFECT THE CUSTOMER INTERACTION EXPERIENCE:
3/2/2009 1:02:00 PM

Antidot Information Factory


MERGING TACTICAL AND STRATEGIC INFORMATION TO PERFECT THE CUSTOMER INTERACTION EXPERIENCE: Antidot Information Factory, AIF, Antidot, unstructured data, semi-structured data, data publishing, data transformation, data silos, data linking, data enriching, data discovery, Semantic Web, data sharing, linked data, open data.
10/9/2013 10:53:00 AM

Delivering Superior Customer Service through Multiple Channels
Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery.

MERGING TACTICAL AND STRATEGIC INFORMATION TO PERFECT THE CUSTOMER INTERACTION EXPERIENCE: delivering superior customer service multiple channels, delivering, superior, customer, service, multiple, channels, superior customer service multiple channels, delivering customer service multiple channels, delivering superior service multiple channels, delivering superior customer multiple channels..
6/13/2011 1:00:00 PM

Manhattan Associates and Kronos Join Forces for Omni-channel Retail Experience » The TEC Blog


MERGING TACTICAL AND STRATEGIC INFORMATION TO PERFECT THE CUSTOMER INTERACTION EXPERIENCE: absence management, data collection, digital selling, enterprise workforce management, HCM, hr, human capital management, human resources, jda, kronos, labor forecasting, labor management, manhattan associates, multi channel, nrf, nrf13, omni channel, payroll, retail, Retailers, SCM, staffing kronos workforce central, supply chain, t&a, talent management, time and attendance, wfm, workforce productivity, workforce scheduling, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc..
17-01-2013

VAI Unveils S2K Smart Center Social User Experience » The TEC Blog


MERGING TACTICAL AND STRATEGIC INFORMATION TO PERFECT THE CUSTOMER INTERACTION EXPERIENCE: CRM, ERP, ibm power system, ibm smart cloud, industry watch, s2k, S2K Enterprise, S2K ERP, S2K Smart Center, social user experience, VAI, Vormittag Associates, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
30-09-2013

PANalytical: A QAD Customer Success Story
As a leader in x-ray analytical instrumentation and software, PANalytical’s global business was growing rapidly. But with that growth, complexity in its information and communication infrastructures had also grown—making it impossible to optimize and standardize its business processes. Since partnering with QAD, PANalytical has successfully consolidated two manufacturing sites, 31 sales offices, and 17 databases.

MERGING TACTICAL AND STRATEGIC INFORMATION TO PERFECT THE CUSTOMER INTERACTION EXPERIENCE:
9/10/2007 4:42:00 PM

SMBs Must Eliminate Information Silos to Improve the Customer Experience
This report identifies the major IT issues faced by small to midsized businesses (SMBs), including information silos, lack of IT staff, and outdated business applications. Because they lack the right information to meet customer expectations, SMBs have difficulty reacting quickly to fast-changing market dynamics and growing their revenue. Find out how the elimination of information silos can create a more consistent effective customer experience.

MERGING TACTICAL AND STRATEGIC INFORMATION TO PERFECT THE CUSTOMER INTERACTION EXPERIENCE:
2/26/2008 11:55:00 AM

Experience Montreal While at the TEC Vendor Challenge, II » The TEC Blog


MERGING TACTICAL AND STRATEGIC INFORMATION TO PERFECT THE CUSTOMER INTERACTION EXPERIENCE: downtown Montreal, experience Montreal, TEC Vendor Challenge, Technology Evaluation Centers, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
23-08-2013

Time to Value and ROI from BI: The QlikView Customer Experience
The impact of technology projects on organizations is increasingly under scrutiny. The purpose of return on investment (ROI) analysis is to provide a financial metric with which to measure such projects and provide a like-for-like comparison between initiatives that may have very different justifications and business benefits. This IDC Whitepaper provides a ROI analysis of the QlikView business intelligence (BI) solution.

MERGING TACTICAL AND STRATEGIC INFORMATION TO PERFECT THE CUSTOMER INTERACTION EXPERIENCE: QlickView, bi, roi, business intelligence, return on investment, business intelligence software, business intelligence data, business intelligence jobs, business intelligence studio, marketing roi, server business intelligence, crm business intelligence, erp business intelligence, roi calculator, bi system, bi tools, business intelligence bi, bi software, business intelligence solutions, business intelligence tools, business objects intelligence, cognos business intelligence, roi calculation, roi formula, roi return, business intelligence analyst, calculate roi, bi reporting, business .
6/2/2010 3:47:00 PM


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