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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 method use by psychology


How to Measure Customer Satisfaction
Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely offer a perceived customer rating

method use by psychology  been using the following method to compute a customer satisfaction metric, based on internal data, in all the organizations to which I have provided consulting services. I developed this system through reverse-engineering of the vendor-rating metric that manufacturers use to rate their suppliers. The method is based on the five following parameters I believe are critical to customer satisfaction, which are tangible aspects that can be measured objectively. 1. Quality Quality comes first. The dictum

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Picture Archiving Communication Systems (PACS) for the Health Care Industry

PACS (Picture Archiving Communication System) manages the storage and display of digitized diagnostic images such as x-rays, CT Scans, and ultrasounds for use by radiologists and other clinicians.  

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NextGen Health Care: How Technology Can Help Make Consumer-directed Health Care a Reality


Software technologies can provide a single point of entry for prospects and health plan providers to educate new or renewing prospects on the full value of each offering. Behind the scenes, these technologies can also record all prospect preferences to allow sales, marketing, advertising, and product development to benefit from more targeted offerings and personalized messaging, at greatly reduced costs.

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In Search of Clarity: Unraveling the Complexities of Executive Decision Making


Decision making is at the core of all business activity, as executives set strategy and manage operations by weighing a vast array of factors to arrive at the desired balance of risk and reward. But enormous growth in a company’s size and operations adds complexity to decision-making processes. Learn about the five ingredients of good decision making, according to the responses of 154 executives in a global survey.

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Best Practices Reduce Operating Costs by $1 Million


NexPress, a mid-sized company specializing in print solutions and services, needed to integrate its business processes across its supply chain. It also wanted to increase inventory visibility, and control and eliminate redundant data maintenance. By implementing mySAP and SAP SI s MaxValu, it reduced its operating costs by more than $1 million (USD) in just sixteen weeks.

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Inovis Delves into PIM by Snatching QRS Part Four: Market Impact


While owing to a number of similar products and to former competition between the merging parties this merger has a merit of growth by acquisition in a slow growing (or even declining) EDI-VAN market, the merger of Inovis and QRS may well emphasize some interesting dynamics within the retail market segment.

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IQMS Prospers by Helping Enterprises Work Smarter


IQMS has certainly succeeded in helping hundreds of midsized plastic processors and other repetitive manufacturers increase their "collective intelligence quotient" through the fully functional EnterpriseIQ. IQMS has expanded throughout Europe and Asia, and believes with its service policy, it can continue to expand in the fiercely competitive global market.

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J.D. Edwards Saved By SCM, Narrowly, And Only For Now


On March 5, J.D. Edwards reported financial results for Q1 2001. Although the company posted a symbolic profit, the revenue decline begs the question why the company seems to be in a doldrums at the same time when its competitors seem to be upbeat.

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New BI Solutions More Powerful and Easier to Use


Simply visit TEC's business intelligence evaluation center to compare leading BI solutions based on your company's special requirements: industry, ...

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3 Key VoIP Phone System Features and How to Use Them Effectively


Telephony is changing as internet protocol (IP)-based phone systems take hold. An IP phone system can deliver calls over the network as clearly and reliably as the public switched telephone network (PSTN), and more and more companies are even choosing a hosted or cloud-based voice over IP (VOIP) solution over an installed system. Discover three key VoIP features that can help you take advantage of IP telephony.

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Bizagi Case Study: adidas Selects Bizagi for Its Flexibility and Ease of Use


adidas selected Bizagi to deliver process automation across various departments including supply chain, marketing, finance, retail, and e-commerce, demonstrating Bizagi BPMS’ flexibility and suitability to address multi-functional needs of global organizations.

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Functional Re-use and SOA


Service-oriented architecture (SOA) is a driving force for future functional use within organizations. However, these functions must be viewed as being shared services for all processes. Functional re-use will be the main means of ensuring that organizations can respond rapidly and effectively to market dynamics, and that improvements to specific functions will have the optimum impact across the whole organization.

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