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Listen and Learn: Improving Operations by Using Customer Feedback
Customer service means being aware of needs, problems, and fears. Studies have shown that the cost of acquiring a customer is seven to ten times that of

methods of obtaining feedback from internal customers  Management , Customer Feedback Methods , Customer Feedback Options , Customer Feedback Page , Customer Feedback Procedure , Customer Feedback Process , Customer Feedback Programs , Customer Feedback Questions , Customer Feedback Rating , Customer Feedback Report , Customer Feedback Research , Customer Feedback Reviews , Customer Feedback Site , Customer Feedback Software , Customer Feedback Solutions , Customer Feedback System , Customer Feedback Tools , Customer Feedback Website , Automated Customer Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » methods of obtaining feedback from internal customers


Pull vs Push: a Discussion of Lean, JIT, Flow, and Traditional MRP Part Two: Challenges and User Recommendations
While lean/flow leverages practices to stay ahead of actual demand, traditional approaches better coordinate secondary, back-office systems like accounting and

methods of obtaining feedback from internal customers  could benefit from flow methods of smoothing spikes in demand. Also, only certain industries like high-tech, aviation and defense (A&D), and consumer packaged goods (CPG) have been the best candidates to adopt flow manufacturing, because they can most feasibly achieve feedback from reconfiguring the shop floor into dedicated production lines for product families, around which flexible and cross-trained work teams are established. However, for other organizations, that feat will not happen overnight, Read More...
SSA GT to EXE-cute (Yet) Another Acquisition Part Three: Impact on SSA GT
Even in the cases where the company has been showing close attention to its customers' wish lists, its crucial tenet of operation is profitability and setting

methods of obtaining feedback from internal customers  more traditional supply chain methods. Further, there is a mismatch in terms of the industries served by EXE and SSA GT/Baan in the past. Namely, EXE could hardly claim more than 15 percent of its install base within manufacturing industries, which is exactly SSA GT's and Baan's core industry service area, with over 16,000 manufacturing customers that might be interested in SCE add-ons. It appears that a fairly low acquisition price (almost half of EXE's all-time-high revenues) and common financial Read More...
The Integration Factor: The Inherent Value of Best-of-Class Enterprise Solutions
Monolithic ERP systems have proved inflexible in a period of change. The cost of maintenance and modifications are often prohibitively expensive. Yet most best

methods of obtaining feedback from internal customers  Integration Factor: The Inherent Value of Best-of-Class Enterprise Solutions Monolithic ERP systems have proved inflexible in a period of change. The cost of maintenance and modifications are often prohibitively expensive. Yet most best-of-class applications generally lack strong integration tools. As a result, many companies cannot support change effectively. See how you can supplement the capabilities of your legacy ERP solutions with a flexible, innovative financial management system-and thrive Read More...
Benefits of Using a Master Data Management System
Master data management (MDM) comprises a set of processes and tools that define and manage the non-transactional data entities of an organization (also called

methods of obtaining feedback from internal customers  of Using a Master Data Management System Master data management (MDM) comprises a set of processes and tools that define and manage the non-transactional data entities of an organization (also called reference data). MDM provides processes for consolidation, quality assurance, and distribution of such data throughout a company to ensure consistency and control in the ongoing maintenance and use of this information. Discover the benefits of an MDM system. Read More...
Malware Security Report: Protecting Your Business, Customers, and Bottom Line
Find out how in Malware Security Report: Protecting Your Business, Customers, and Bottom Line.

methods of obtaining feedback from internal customers  Security Report: Protecting Your Business, Customers, and Bottom Line Malware is malicious software designed to attack and damage your business. Defining malware is simple, protecting against it is not. Malware can piggyback undetected in e-mails, instant messages, Web sites, and peer-to-peer connections—no organization is safe. But you can defend against malware attacks. Find out how in Malware Security Report: Protecting Your Business, Customers, and Bottom Line . You'll learn how cyber Read More...
New Version of SciQuest Advanced Sourcing Optimizer (fmr. CombineNet) Released
SciQuest, a provider of cloud-based spend management software solutions, announced the availability of a new version of SciQuest Advanced Sourcing Optimizer

methods of obtaining feedback from internal customers  Version of SciQuest Advanced Sourcing Optimizer (fmr. CombineNet) Released SciQuest , a provider of cloud-based spend management software solutions, announced the availability of a new version of SciQuest Advanced Sourcing Optimizer (ASO) . This is the first upgrade to the flagship CombineNet product since SciQuest acquired the sourcing optimization company in September .   The upgrade provides additional flexibility and power to bid analysis and sourcing optimization processes. With greater Read More...
AKG of America
AKG of America needed an open system based on industry standards, and one that was packaged, not custom developed. AKG also needed a system with enough

methods of obtaining feedback from internal customers  of America AKG of America needed an open system based on industry standards, and one that was packaged, not custom developed. AKG also needed a system with enough flexibility to sustain growth. Find out why AKG chose Infor Visual. Read More...
Wipro Point of View: Universal Investment Banking Retracing Growth Path
The recent financial meltdown has led to the downfall of some of the biggest universal investment banks (UIBs). Tightened regulatory norms have put pressure on

methods of obtaining feedback from internal customers  Point of View: Universal Investment Banking Retracing Growth Path The recent financial meltdown has led to the downfall of some of the biggest universal investment banks (UIBs). Tightened regulatory norms have put pressure on global conglomerates in the Corporate and Investment Banking (CIB) regions to re-strategize. Angan Guha, Head of Investment & Universal Banking, Wipro, gives his insights on the modifications UIBs have had to make to their services and products after the financial crisis. Read More...
The Best-of-class Strategy Makes a Return in the Cloud Era
Irrespective of technology and choice of deployment method, companies must remain versatile in their strategies and operations to stay competitive. This report

methods of obtaining feedback from internal customers  Best-of-class Strategy Makes a Return in the Cloud Era Irrespective of technology and choice of deployment method, companies must remain versatile in their strategies and operations to stay competitive. This report takes a look at one financial solution that enables the financial executive to have a no-compromise approach to financial modeling and applications choice; i.e., adding, keeping or changing business applications without losing control or increasing the risk of non-compliancy. Read More...
Elements of Project Management with Genius Project
No doubt about it: the project manager is essential for the successful completion of any project. But supporting the project manager—and the goal of reaching

methods of obtaining feedback from internal customers  of Project Management with Genius Project No doubt about it: the project manager is essential for the successful completion of any project. But supporting the project manager—and the goal of reaching the target within the defined time and budget frame—is a solid project management system. Discover the vital elements of project planning and management, and how you can optimize communication by standardizing information formats in a project management system. Read More...
Business Answers at Your Fingertips: The Real-time Value of BI
This Aberdeen Research brief homes in on the critical time element of a best-in-class business intelligence (BI) strategy. The research shows that top performer

methods of obtaining feedback from internal customers  Answers at Your Fingertips: The Real-time Value of BI This Aberdeen Research brief homes in on the critical time element of a best-in-class business intelligence (BI) strategy. The research shows that top performer are leveraging real-time of near real-time analytics to proactively manage their business and drive substantial performance improvements. Download this report for full details. Read More...
Pursuit of
The constant launch of new telecommunications products creates stiff competition, and to manage increasingly complex product portfolios, you should ensure your

methods of obtaining feedback from internal customers  of The Perfect Order The constant launch of new telecommunications products creates stiff competition, and to manage increasingly complex product portfolios, you should ensure your processes are optimized, your data is accurate, and your solutions are integrated. The first business area you should focus on is order management. Find out how you can better address the challenges of the order-to-cash cycle, decomposition, provisioning, and more. Read More...
Real-Time Insights to Forge Deeper Relationships with Your Customers
SAP Customer Engagement Intelligence, powered by SAP HANA, helps deliver highly targeted marketing campaigns and forge deeper relationships with customers. In

methods of obtaining feedback from internal customers  SAP HANA, SAP Customer Engagement Intelligence, free cloud trial, cloud trial, SAP cloud, SAP trial, Read More...
WorkWise's eWarehouse provides Groschopp with added control of the entire life cycle of its inventory
Groschopp initially purchased TCM in 1994 and subsequently expanded its usage to over 40 TCM licensed users and 12 data collection users. Groschopp has

methods of obtaining feedback from internal customers  s eWarehouse provides Groschopp with added control of the entire life cycle of its inventory Groschopp initially purchased TCM in 1994 and subsequently expanded its usage to over 40 TCM licensed users and 12 data collection users. Groschopp has evolved into an expert user of the entire suite of TCM applications, including MRP, MPS, and Shop Floor Control with complex scheduling. One of their main objectives was the ability to bin track and optimize inventory, leading both to cost savings and also Read More...

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