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Software Functionality Revealed in Detail
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 methods of obtaining feedback from internal customers


Listen and Learn: Improving Operations by Using Customer Feedback
Customer service means being aware of needs, problems, and fears. Studies have shown that the cost of acquiring a customer is seven to ten times that of

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

PPM for Internal Departments RFI/RFP Template

Portfolio and Project Management, Resource Planning and Scheduling, Customer Support and Contact Management, Time and Expense Management, Financial Management, Budgeting, and Costing, Knowledge Management, Collaboration, and Analysis, Third Party Integration, Product Technology  

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Pull vs Push: a Discussion of Lean, JIT, Flow, and Traditional MRP Part Two: Challenges and User Recommendations


While lean/flow leverages practices to stay ahead of actual demand, traditional approaches better coordinate secondary, back-office systems like accounting and HR. Moreover, flow should be a company-wide strategy that impacts more than manufacturing.

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SSA GT to EXE-cute (Yet) Another Acquisition Part Three: Impact on SSA GT


Even in the cases where the company has been showing close attention to its customers' wish lists, its crucial tenet of operation is profitability and setting realistic goals. The return on investment (ROI) justification works for the vendor, particularly when its CEO has a strong accounting background. It does not appear very realistic to expect the equitably due attention to over a dozen products, though, as only the enhancements that will result in marketing value to SSA GT will pass.

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The Integrated Information Management Infrastructure: The Business Value of the Best-of-Suite Approach


Overlooking how an application fits into your overall IT landscape can lead to costly implementations. But addressing data management with middleware solutions that work seamlessly with existing applications in your company’s IT environment can lead to significant benefits. Explore the value of technology decisions that support and maintain infrastructure-wide interoperability with regard to your data management solutions.

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Concur's Customers Can Network Now


Following the path of other E-procurement vendors, Concur announced a purchasing network for large companies. At the same time, Concur announced that its entire suite of products, including access to its purchasing network, will be available to small and mid-sized companies as an outsourced, Web-based product.

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The Impact of CRM and Sales Process: Monetizing the Value of Sales Effectiveness


To work through all the issues necessary to improve sales performance, executives have a number of options for leveraging people and knowledge. However, an area that shows significant potential for helping sales teams meet or exceed their goals is the effective alignment of sales process and technology. Executives looking to optimize performance should consider this approach to achieve their goals.

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How CFOs Can Overcome Internal Resistance to Cost Reduction


The major barrier to continuous cost reduction is not the suppliers; instead, the internal resistance to change by employees is often the primary reason millions of dollars can be left on the table. This white paper will walk you through the top seven techniques for combatting resistance to expense reduction and give you some best practices in the area of cost containment.

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Sales Is from Mars, Marketing Is from Venus


There is a disconnect between marketing and sales. Marketing is focused on the consumer experience while sales is all about the merchandise. Technologies, such as auto identification technologies, radio frequency identification, sensors, and voice activated technologies, may be able to narrow this gap.

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Customer Success Story: University of Maryland School of Medicine


The University of Maryland School of Medicine had already experienced VMware technology as a way to consolidate its servers; what it didn’t realize was that the company’s solution could also address its disaster recovery needs. By combining two storage technologies—creating a common storage area network (SAN)—the school has reduced unexpected downtime from hours to seconds and has saved thousands of dollars in hardware costs.

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RFID ... For Customers?


Recently I spoke at the National Retail Federation in the center of retail: New York City! The big buzz this year, no surprise, was about RFID.

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Performance Feedback beyond the Annual Appraisal: Feedback via Technology Linked to Positive Employee Attitudes


Effective feedback is critical for employees to improve their work performance, which, in turn, drives business growth. Feedback helps to reduce ambiguity and uncertainty about what goals to pursue, to understand what behaviors are required for success, and to know how others view and evaluate one’s performance.

With workplace communication and collaboration technologies becoming ever more commonplace, and timely face-to-face communication becoming less feasible due to ever-growing virtual teams, performance feedback can now be delivered by a variety of media or technologies such as videoconferencing and social platforms.

The research described in this white paper concerns employees receiving performance feedback via media including e-mail, instant messaging, conference calls, online meeting, content management tools, or social networking communities. It was found that employees who received feedback via more technologies were more engaged, more satisfied with their jobs, felt better recognized, and had higher opinions of their managers. Overall, the results suggest that organizations should take advantage of communication and collaborative technologies in providing effective feedback and motivating employees.

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