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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 mic great plains


How to Achieve a Great--and Profitable--Customer Experience
Profitable customer experience (CE) strategies are holistic, sustainable, and focused on creating competitive differentiation. If you can deliver highly

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Documents related to » mic great plains

An Executive’s Guide to Event Log Management Strategy


Archiving and logging standards place a great burden on network security professionals and IT administrators. When your routers, firewalls, and other devices are added to multiple servers, the volume of data that must be kept accessible can be tremendous. Learn more about event log standards and challenges, and how to implement a tool that can improve troubleshooting and diagnosis of incoming—and in-house—security issues.

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Great Plains Unveils New E-Commerce Solution


eSell is targeted at businesses looking for a quick road to the Internet.

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Microsoft


Microsoft Business Solutions (NASDAQ: MSFT), which includes the businesses of Great Plains, Microsoft bCentral, and Navision a/s, offers a range of business applications for small and mid-market businesses. Microsoft Business Solutions applications can help automate end-to-end business processes across the following areas. Financials Distribution Project accounting Electronic commerce Human resources (HR) and payroll Manufacturing Supply chain management (SCM) Business intelligence (BI) Sales and marketing management Customer service and support

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The IVR Playbook: Your Guide to Choosing, Designing, Developing, and Delivering an IVR Platform that Ensures a Great Customer Experience


At its core, interactive voice response (IVR) technology allows a computer to interact with a customer through the use of voice and touch-tone telephone keypad inputs. Looked at closely from a business perspective, IVR can be a huge part of an enterprise’s customer experience.

This IVR playbook looks at things to keep in mind when considering investing in a new or upgraded IVR system. It looks at who uses IVR technology and what could indicate that it’s time to make a change to your IVR system, as well as how to achieve a positive return-on-investment (ROI), including the possibility of implementing a cloud IVR solution.

Download the playbook now to determine your IVR needs, learn how an IVR could improve productivity and reduce costs, see what's involved in building the right IVR strategy, and read examples of how other companies have achieved a positive ROI from their IVR.

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How Retail Partners and Mobility Can Help Deliver Value to Bank Customers


Banks are facing high levels of scrutiny from their customers and find themselves under great pressure to create value, win back lost customers, and maintain existing relationships as well as lower customer attrition levels. Three seemingly disparate trends—need for savings, growth in mobile usage and advent of coupon aggregators—together offer banks a way to create a sticky service. This paper discusses the idea of banks partnering with retailers to leverage their superior customer understanding to provide mobile coupons to their customers.

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Has Market Been Too Harsh On Great Plains?


On June 27, Great Plains Software, Inc., a leading mid-market provider of back-office and e-business solutions, announced financial results for the fiscal quarter and fiscal year ended May 31, 2000. Despite continued growth and profitability, the market reacted to the company’s results that were below analysts’ expectations by almost halving its market capitalization in a day!

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Announcing TEC’s Supply Chain Management Buyer’s Guide


It gives me great pleasure to announce that the 2012 Supply Chain Management Buyer’s Guide is here. Download your copy now. In this buyer’s guide, I address a topic that deserves more discussion among supply chain strategists: collaboration. Businesses tend to first look to improve various functional areas—demand management, warehousing, etc.—but communication with and

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Order Logistics


ORDER LOGISTICS, Inc., is implementing its strategic, technical and operational plans for helping great companies discover, manage and execute effective global supply chain strategies. Our team, technology, strategies, solutions, and dedicated transportation resources allow organizations to have world-class visibility, information and controls without disrupting existing plans, processes, partnerships, and information systems. We leverage our technology, business solutions, operational expertise, and a centralized capacity network of transportation providers to take advantage of logistical opportunities and provide end-to-end solutions for our customers. This allows each customer to gain control over their unique distribution network and utilize their existing information systems to their full capacity. Built on state of the art architecture and technology, Order Logistics harnesses the power of the Internet, facilitating communication between business partners using open Internet standards. Order Logistics facilitates a seamless workflow linking inter-related business processes between disparate business partners.

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Process Manufacturers--Great Batch, Every Batch


If you run one hundred batches, some will be great, some will be terrible. But what causes some to be great and some to be terrible? Knowing the answer to that question can mean no more terrible batches, many more great ones, and making more money.

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CMMS Templates for Effective Implementations


Despite all of these great advances in our work environments the great majority of plants and industrial organizations continue to operate in a reactive state of maintenance. Why is this so? Today the functionalities of CMMS, or the technology to manage maintenance, have outstripped our abilities to do so in practice.

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