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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 micro center


Trend Micro Steps into PDA/Wireless AntiVirus Information Market
In crisis situations, Trend Micro's Virus Information Center for the Personal Digital Assistant (PDA) may prove indispensable for a network administrator and/or

micro center  31, 2000 - Trend Micro Inc., a leading provider of Internet content security products, announced the availability of Trend Micro's Virus Information Center for the Personal Digital Assistant (PDA) market. Users of PalmOS-based wireless and modem-based palmtop devices can now access the Trend Virus Information Center, comprised of up-to-date information and solutions for thousands of macro viruses, Trojans, worms, and other malicious code. (Source: Trend Micro) Market Impact Through the use of

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Process Outsourcing (BPO)

Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact center services. 

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Infor Finds Its Customer Engagement Rhythm


Infor recently unveiled Infor Rhythm for Commerce, a global, scalable, and secure cloud-based e-commerce and customer engagement platform, now complemented with compelling designs from Infor’s own Hook & Loop creative agency. Read more about the platform and how it came to be in this blogpost.

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Infor—Putting Innovation at the Center of Business


Infor is one of the top-selling enterprise resource planning (ERP) software vendors worldwide, developing the next generation of business software. Find out how the vendor’s application-focused approach has supported the exponential growth and transformation of its product lineup into fully integrated, state-of-the-art technologies and a forward-thinking array of business applications with very specific strategic functionality.

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Infor LN for ERP Certification Report


Infor LN is a best-in-class enterprise resource planning (ERP) solution built to provide companies with a strategic platform for growth and innovation. It is specialized to support micro vertical industries while optimized for complex, global operations.

Infor LN 10.3 by Infor is now TEC Certified for online evaluation of ERP solutions for discrete manufacturing and engineer-to-order (ETO) manufacturing in the ERP Evaluation Center, as well as for online evaluation of financial packages in the Accounting and Financial Management Evaluation Center.

Infor LN offers a robust business platform based on advanced technology to support company-wide operations. It includes components that support analytics, a social collaboration environment, and a mobile workforce.

This report provides product analysis, comprehensive functionality comparison with the average ERP solution on the market, and in-depth analyst commentary. You’ll learn about Infor LN’s mission, target market, and business strategy, as well as the product’s key differentiators in a highly competitive ERP market. Infor LN is well suited to organizations that manufacture complex products and operate on a global scale.

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KronosWorks 2011: Beyond Time Clocks for Modern Workforce Management


Kronos, the company that introduced the first micro-processor time clock in the 1970s, knows how tricky workforce management (WFM) can be. In this article, TEC principal analyst P.J. Jakovljevic looks at WFM challenges facing organizations, particularly those with large, complex workforces, and how Kronos’ innovative solutions help companies control labor costs, minimize compliance risk, and improve workforce productivity.

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Sword Ciboodle and SAS Analytics Intelligent Contact Center: Product Overview


The market for contact center solutions is divided between customer relationship management (CRM) solutions and call center solutions, typically from different providers. On top of that, business intelligence (BI) vendors offer tools and add-ons to analyze contact center data. This means that if you require “the complete package,” you’ll need two or three different solutions. Naturally, these

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Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation


Interaction center managers must deliver greater value on smaller budgets. But you can’t simply cut costs and services, or your customers won’t remain satisfied. To better weather the economic storm, release the untapped potential of your interaction center with software that maximizes your workforce management capabilities. Learn how to go beyond traditional channel data for bigger contact center return on investment.

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Cloud VoIP Contact Center Buyer’s Guide


Contact centers benefit any company whose employees spend a lot of time talking with customers on the phone, whether through incoming sales or service calls or through outgoing sales calls; therefore, this helps companies deal with large numbers of customers more effectively. Until cloud voice over Internet protocol (VoIP) came along, contact centers were available only to the largest companies with hundreds of agents. Now the same capabilities are available to companies of every size.

This buyer's guide assesses six cloud contact center VoIP providers that offer significant contact center capabilities and features. If you're looking to run a formal or de facto call center, you will likely find one among these that will fit your needs.

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Data Center Projects: Project Management


In data center design projects, flawed management frequently leads to delays, expense, and frustration. Effective project management requires well-defined responsibilities for every manager, tight coordination among suppliers, well-defined procedures for managing change, and consistent terminology. Learn how enforcing these requirements can help your company achieve an efficient process with a predictable outcome.

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10 Errors to Avoid When Commissioning a Data Center


Data center commissioning requires tight coordination between vendors, facilities, IT departments, engineers, the commissioning agent, and others. Managed properly, commissioning can deliver an unbiased evaluation of whether a new data center will succeed or not. Managed poorly, it can lead to problematic data center performance issues. Learn 10 common data center commissioning mistakes, and find out how to avoid them.

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Outsourcing Center


Founded in 1997, Outsourcing Center provides outsourcing research, database directories, market intelligence, and case studies.

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