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Trend Micro Steps into PDA/Wireless AntiVirus Information Market
In crisis situations, Trend Micro's Virus Information Center for the Personal Digital Assistant (PDA) may prove indispensable for a network administrator and/or

micro center  31, 2000 - Trend Micro Inc., a leading provider of Internet content security products, announced the availability of Trend Micro's Virus Information Center for the Personal Digital Assistant (PDA) market. Users of PalmOS-based wireless and modem-based palmtop devices can now access the Trend Virus Information Center, comprised of up-to-date information and solutions for thousands of macro viruses, Trojans, worms, and other malicious code. (Source: Trend Micro) Market Impact Through the use of Read More...
Business Process Outsourcing (BPO)
Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact cen...
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Documents related to » micro center


TOTVS Protheus ERP Is Now TEC Certified
The most recently certified enterprise resource planning (ERP) software product by TEC analysts is offered by the Brazilian company TOTVS and is called Protheus

micro center  company: Series 1 for micro and small businesses, Series 3 for small to medium businesses (SMBs), and Series T for small, medium, and large companies. Regardless of the software series, all applications are subdivided within 10 major vertical industries—from agricultural and manufacturing businesses to health care and retail trade. Specific implementation methodologies have been developed for each of the series, depending on the client's size. Currently, an ultimate goal of TOTVS is to become a global Read More...
Consona’s CEO Clearing the Air (about Compiere) - Part 1
In early June Consona Corporation’s analyst relationship (AR) contact forewarned me about the company’s upcoming acquisition of a “leading open-source and

micro center  systems (respectively running on  Microsoft Visual FoxPro  and  Delphi  platforms), all other Consona products are on relatively mainstream client-server platforms and have enviable micro-vertical industry focus and leadership (e.g., Axis in metal cutting centers, DTR in plastics and injection molding, etc.). Conversely, Infor has a much larger number of  IBM System i (formerly AS/400 )  and UNIX-based “ERP collector items” (not to call them technological “toxic assets”). Second Major Read More...
Deltek Going Private Again


micro center  as some products) and Micro-Frame Program Manager (MPM) from Planview , which gave the company Oracle Primavera and Microsoft Project -like project scheduling capabilities. Even more important, with these acquisitions, Deltek has become by far the best solution for  earned value management (EVM)  reporting, which is critical for  government contractors (GovCon)  businesses that are subject to impromptu government agency audits. In fact, Deltek is not necessarily being used by US government Read More...
Small Businesses Need Decent Solutions Too
The ERP software market for large organizations and mid-sized companies is dramatically different from its small business software counterpart, which consists

micro center  of typical solutions for micro and small businesses include: Offerings for small companies are mainly bookkeeping or accounting packages or solutions that originated from them and have some extended functionality to be capable of managing other aspects of business. Such solutions often include basic non-accounting functionality that small businesses typically need (for instance, elements of inventory management, sales and purchasing, and invoicing). Small businesses have been able to meet their needs Read More...
Best Practices for Improving Performance in Your Contact Center
In successful contact centers, top agents provide a superior experience for customers and ultimately help grow revenue for a company. How does your contact

micro center  Practices for Improving Performance in Your Contact Center In successful contact centers, top agents provide a superior experience for customers and ultimately help grow revenue for a company. How does your contact center stack up to the competition? Are you doing all you can to run a high-performing contact center that keeps customers happy and builds long-term relationships? In this guide, experts share their top 6 best practices for improving contact center performance. Read More...
Unified Communications Guide: The Business Case for Unified Communications in the Contact Center
One of the most important trends these days in unified communications (UC) is extending these capabilities to the contact center. Generally in the past, UC

micro center  Communications Guide: The Business Case for Unified Communications in the Contact Center One of the most important trends these days in unified communications (UC) is extending these capabilities to the contact center. Generally in the past, UC deployments have been focused on employee communications, but contact center agents utilize many UC features and a strong business case can be made for implementing UC in your contact center. This guide addresses the main considerations to support this busine Read More...
TEC Brings Its CRM Evaluation Center to the Latin-American Region
Technology Evaluation Centers (TEC), a global company specializing in on-line services for software evaluation, launched the Spanish CRM Evaluation Center to

micro center  Brings Its CRM Evaluation Center to the Latin-American Region TEC Brings Its CRM Evaluation Center to the Latin-American Region Montreal, Canada (PRWEB) - February, 17 2006 Technology Evaluation Centers (TEC), a global company specializing in on-line services for software evaluation, launched the Spanish CRM Evaluation Center to support Latin-American companies investing in CRM, to make objective and impartial selections; the CRM market in the region is estimated in $166 million (USD), according to Read More...
The Truth about Agent Training and Turnover in the Contact Center
Assumption: Call center turnover will always be higher than you want, no matter what you do. If this is true (and a mounting body of research suggests it is

micro center  Truth about Agent Training and Turnover in the Contact Center Assumption: Call center turnover will always be higher than you want, no matter what you do. If this is true (and a mounting body of research suggests it is), you’ll need to complement rewards such as bonus pay, flex time, and public recognition with other means of getting the most productivity from your agents before they head for greener pastures. Read More...
Data Center Projects: Advantages of Using a Reference Design
It is no longer practical or cost-effective to completely engineer all aspects of a unique data center. Re-use of proven, documented subsystems or complete

micro center  Center Projects: Advantages of Using a Reference Design It is no longer practical or cost-effective to completely engineer all aspects of a unique data center. Re-use of proven, documented subsystems or complete designs is a best practice for both new data centers and for upgrades to existing data centers. Adopting a well-conceived reference design can have a positive impact on both the project itself, as well as on the operation of the data center over its lifetime. Reference designs simplify and Read More...
A Pragmatic Approach to Server and Data Center Consolidation
Server and data center consolidation has never been more important. Issues such as server sprawl and increasing costs have made consolidation the number one

micro center  Pragmatic Approach to Server and Data Center Consolidation Server and data center consolidation has never been more important. Issues such as server sprawl and increasing costs have made consolidation the number one priority among IT managers. New virtualization technologies, however, are helping data centers combat these problems. Learn about the factors that are driving consolidation initiatives today, and find out what best practices can be used for ensuring its success. Read More...
Learn the Secrets of Contact Center Success from Experts in the Field
Discover how to raise your contact center's level of efficiency and customer satisfaction in Best Practices for Improving Performance in Your Conta...

micro center  the Secrets of Contact Center Success from Experts in the Field Learn the Secrets of Contact Center Success from Experts in the Field How does your contact center stack up against the competition? Are you doing all you can to run a high-performing contact center that keeps customers happy and builds long-term relationships? Discover how to raise your contact center's level of efficiency and customer satisfaction in Best Practices for Improving Performance in Your Contact Center . In this Focus executi Read More...
VAI Unveils S2K Smart Center Social User Experience
VAI, a provider of enterprise resource planning (ERP) software to the midmarket, announced S2K Smart Center, a configurable Web-based user experience that

micro center  users can sync their Microsoft Exchange or IBM Lotus Notes/Domino contacts, calendar events, and e-mail with VAI’s S2K CRM software using RIVA ’s customer relationship management (CRM) middleware service. VAI will allow customers multiple options to access their S2K Enterprise infrastructure through S2K Smart Center, including on premises (users purchase their own in-house IBM Power System to run S2K Enterprise ), platform as a service (PaaS), and software as a service (SaaS). The latter two options Read More...
Data Center Economics: Analyzing Challenges and Opportunities
In order to meet data center challenges, organizations must take measures to consolidate data centers and look at outsourcing arrangements and alternate models

micro center  Center Economics: Analyzing Challenges and Opportunities In order to meet data center challenges, organizations must take measures to consolidate data centers and look at outsourcing arrangements and alternate models of data center management. However, because carrying out a data center strategy typically requires a large investment in time and costs, organizations today are making tactical decisions that have minimal impact. While some organizations are contemplating alternate models for data center Read More...
System Center Data Protection Manager (DPM) 2007
To retain the integrity and availability of your key operational data, your server infrastructure must provide effective data backup and recovery. When used

micro center  Center Data Protection Manager (DPM) 2007 To retain the integrity and availability of your key operational data, your server infrastructure must provide effective data backup and recovery. When used with a storage area network (SAN), a data protection manager (DPM) can help increase your storage space, reduce time needed to create backup, and allow for quick recovery of data when disaster strikes. Learn more about this scalable and cost-effective solution. Read More...

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