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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 microsoft great plains help desk support


Microsoft Business Network (MBN)--Coming of Age? Part Four: More Challenges and User Recommendations
The objectives of end-to-end supply chain visibility are better plans, better service, increased inventory turns, and higher profit margins, where MBN might

microsoft great plains help desk support  of high-volume products like Microsoft Office 2003 within the MBS' large install base that is nearing the 300,000 mark. Hence, one should not be surprised by MBS' recent more upbeat results which are, in a great part, from up-selling so-called surrounding applications like Microsoft Business Network ( MBN ), Microsoft Demand Planner , or Microsoft Business Portal to its existing ERP users (see Microsoft Keeps on Rounding Up Its Business Solutions ). Namely, late in 2003, to enhance its current line of

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

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Documents related to » microsoft great plains help desk support

Case Study: Metrolina Greenhouses


For years, Sage MAS 90 ERP served Metrolina Greenhouses well as its accounting and distribution solution. But continued growth and expansion led it to seek a comprehensive warehouse management solution (WMS), to incorporate materials requirement planning (MRP) procedures and radio frequency identification (RFID) for better planning and control. Metrolina discovered Sage MAS 500 had the MRP software it needed. Learn more.

microsoft great plains help desk support  control. The company evaluated Microsoft Dynamics NAV and SAP before deciding on Sage MAS 500. Sage MAS 500 had the strongest MRP module, Childers says. Combine that with our positive experiences with Sage MAS 90 and our Sage Software business partner and the deal was sealed. Accurately Plan for Demand One of the most important objectives for Metrolina Greenhouses was to streamline its production planning and inventory replenishment. Sage MAS 500 uses historical data and advanced replenishment Read More

Ultimate Connection Seeking Its US Retail Connection Through Solomon Software Partners


Great Plains announced at the Solomon Partner Conference in August, a number of new product enhancements and/or product alliances for its recently acquired division and former archrival, Solomon Software. Solomon Value Added Resellers focused on the retail industry or interested in addressing this dynamic growth sector, have been invited to partner with Ultimate Connection, a South African retail software vendor.

microsoft great plains help desk support  Ultimate Connection won the Microsoft Retail Application Development '99 Award for the most innovative retail solution. During a Solomon Partner Conference in August, ActiveRetail 4 Solomon, an international award-winning software suite developed by Ultimate Connection in collaboration with Microsoft and Solomon - already embraced by some leading Fortune 500 retail companies in Europe and Africa - was demonstrated. Sold and supported through a community of Value Added Resellers in Europe and Africa, this Read More

MAPICS Back On Track, But Not Without Restructuring Pains


On August 23, MAPICS, Inc., one of the leading mid-market ERP vendors, announced that it is taking steps to reduce costs through a restructuring plan. Earlier, on July 27, MAPICS reported results for the third quarter of its fiscal 2000.

microsoft great plains help desk support  Back On Track, But Not Without Restructuring Pains MAPICS Back On Track, But Not Without Restructuring Pains P.J. Jakovljevic - September 11, 2000 Event Summary As announced in a press release from August 23, MAPICS, Inc., one of the leading mid-market ERP vendors, announced that it is taking steps to reduce costs through a restructuring plan that includes directing a greater proportion of its resources on the worldwide growth opportunities for its newest extended enterprise solutions for Read More

PowerTrieve, A LEAP For CRM?


Although CRM applications, Portals, and Contact Centers are contributing to the improvement of customer relationships and the effectiveness of employees; in many cases they remain convoluted to users whether they are customers or company employees. Will LEAP (Language Enabled Application Platform) products like the PowerTrieve solve the problem?

microsoft great plains help desk support  applications of this technology. Microsoft Business Solutions Great Plains is the first application to use PowerTrieve and its Conversational Data Query technology. Additional commercial products are in the process of being language- enabled with PowerTrieve. We had a demo of the beta version during the Convergence event, and can see it being a valuable tool for any company. Product Strengths Voice recognition has been around for a while and is relatively simple technology in which the system recognizes Read More

Microsoft Dynamics AX 4.0 for Distribution Environments


This is a reprint of the summary chapter from the book Managing Your Supply Chain Using Microsoft Dynamics AX by Dr. Scott Hamilton. In this first part, design factors related to system usage in distribution enterprises are covered.

microsoft great plains help desk support  factors related to using Microsoft Dynamics AX have been covered in a recent book Managing Your Supply Chain Using Microsoft Dynamics AX . This is the first part of an article covering the design factors related to system usage in distribution and manufacturing. System Usage in Distribution Environments The standardized functionality in an ERP system shapes its usage. Efforts to use the system should be guided by (rather than run counter to) its fundamental underlying design. This section reviews the Read More

Is There a Street Corner for a Vendor-neutral Third Party Support and Maintenance Provider?


Although Rimini Street's client base is still budding, the third party provider of support and maintenance has been quite bullish, owing to the accelerating demand for its service lines; healthy win ratios; and solid execution of its aggressive business plan.

microsoft great plains help desk support  Rimini Street,support and maintenance,enterprise applications,third party providers,support programs,support fees,application fixes,tax and regulatory updates,application customizations,system interoperability,system performance,upgrades,information technology,IT,IT investment Read More

Dell Unveils Internet-Enabled Customer Support Strategy


Dell Computer announced its plans to provide Internet-based, automated customer support.

microsoft great plains help desk support  hardware integration,hardware migration,hardware migration plan,hardware software,internal migration,migration,migration policy,migration routes,migration software,migration to new hardware,update hardware,dell,contact customer support,customer service support,customer support call center Read More

Microsoft Dynamics CRM Getting More Socially Insightful


Microsoft has announced a strategic alliance with InsideView whereby InsideView for Sales will be integrated into Microsoft Dynamics CRM Online, bringing social insight capabilities into Microsoft Dynamics CRM through the integration of real-time company and contact information from 30,000 sources. Microsoft has also announced that the new version of Microsoft Dynamics CRM is now available

microsoft great plains help desk support  Getting More Socially Insightful Microsoft has announced a  strategic alliance with InsideView whereby InsideView for Sales will be integrated into Microsoft Dynamics CRM Online , bringing social insight capabilities into Microsoft Dynamics CRM through the integration of real-time company and contact information from 30,000 sources. Microsoft has also announced that the  new version of Microsoft Dynamics CRM  is now available online in 42 global markets and will be available for on-premise and Read More

Microsoft Dynamics NAV 2015 Is Generally Available


Microsoft announces the general availability of Microsoft Dynamics NAV 2015, its enterprise resource planning (ERP) solution tailored for small and medium businesses (SMBs). Read up on the product's key enhancements.

microsoft great plains help desk support  On a corporate blog, Microsoft recently announced the general availability of Microsoft Dynamics NAV 2015 , its enterprise resource planning (ERP) solution tailored for small and medium businesses (SMBs).   The general availability of Microsoft Dynamics NAV 2015 marks the next step in Microsoft’s commitment to building intuitive and simple solutions. The release brings to market significant enhancements to the Microsoft Dynamics NAV product ( see product’s key general capabilities ): New touch-first Read More

Spinnaker Support Announces New SAP Third-party Maintenance Customer


Spinnaker Support, a a provider of third-party maintenance for JD Edwards and SAP products, announced D+M Group as its latest customer. This win has multiple meanings for Spinnaker. For one, as a recent entrant into the third-party support and maintenance market for SAP customers (compared to a veteran provider like Rimini Street), this win adds to Spinnaker’s budding list of SAP

microsoft great plains help desk support   Read More

Alternative Software Support and Maintenance Options


Smart companies are investigating all possible software support and maintenance (S&M) options. Alternative software S&M is not for all businesses, but it seems a logical option for technologically conservative (and savvy) companies that do not need all the available upgrades.

microsoft great plains help desk support  Merger, and SAP and Microsoft Reacts ). Demystifying Giant Vendors' Ploys It is certainly not too unexpected that, as a wholly owned subsidiary of SAP, TomorrowNow has been focusing on poaching Oracle-owned application users (with the exception of Baan, now under Infor) under the guise of SAP's Safe Passage program. Not to be outdone by the archrival, and, according to Oracle Announces Premier Support Capabilities For SAP R/3; Takes One-Stop Support to the Next Level , responding to customer demand for Read More

Cutting IT and Application Support Costs


With budgets under pressure companies must look at ways to reduce IT costs. User support is a prime candidate for scrutiny, because it takes up a significant proportion of the budget. Putting in place a coherent, adaptable learning culture helps to ensure your support costs are minimized and employees remain productive. But there is no one-size-fits-all model. To achieve maximum impact at minimum cost, a variety of tools and approaches aligned overall with company goals will be needed. But the reward is clear—a highly effective workforce that makes fewer costly mistakes, and has a vastly reduced reliance on your Help Desk.

microsoft great plains help desk support  IT support,IT support costs,IT help desk,SAP white paper,software support,training,employee training,application support,application support costs Read More

Fixing Security Backdoors: Red Hat 1, Microsoft 0


April is the cruelest month for operating system security holes. Red Hat posted a fix within six hours, but Microsoft leaves us… still waiting!

microsoft great plains help desk support  Backdoors: Red Hat 1, Microsoft 0 Fixing Security Backdoors: Red Hat 1, Microsoft 0 C. McNulty - May 9, 2000 Event Summary On 25 April 2000, MSNBC reported that Internet Security Solutions had identified a security back door in Red Hat Linux 6.2. The backdoor involves an extra , but undocumented, administrative password that allows users to run rogue programs on a Red Hat server via a Web-based administrator's interface. To its credit, Red Hat responded and posted a fix within six hours of the report. Read More

PI for Microsoft Dynamics AX


Designed for midsize and larger companies, Microsoft Dynamics AX is a multi-language, multi-currency enterprise resource planning (ERP) application that empowers people to work effectively, manage change, and compete globally. It makes it easier to operate across locations and countries by standardizing processes, providing visibility across your organization, and helping to simplify compliance. Fullscope has developed additional solutions that complement the Dynamics AX ERP solution and solve specific challenges or industry needs including process industry functionality for food, beverage, chemical, life sciences, and pharma companies; data collection; and FDA validation and compliance.

microsoft great plains help desk support  for Microsoft Dynamics AX Designed for midsize and larger companies, Microsoft Dynamics AX is a multi-language, multi-currency enterprise resource planning (ERP) application that empowers people to work effectively, manage change, and compete globally. It makes it easier to operate across locations and countries by standardizing processes, providing visibility across your organization, and helping to simplify compliance. Fullscope has developed additional solutions that complement the Dynamics AX ERP sol Read More