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Scala and Microsoft Become (Not So) Strange CRM Bedfellows Part Two: Market Impact Continued
Microsoft's foray into the CRM arena has not been a bed of roses, despite its indisputably large marketing muscle and R&D investment, its strong channel

microsoft crm baan  Microsoft CRM. While the Microsoft CRM product's delay was not a train smash matter, and from a product perspective has changed almost nothing for buyers, it does reinforce the concern that the market has voiced about Microsoft's fledgling experience in the enterprise applications market. The question remains how efficiently MBS will continue to provide CRM functionality as part of the single-database integrated Navision , Great Plains , Solomon , and Axapta products, and whether the envisioned and still Read More

CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » microsoft crm baan


Baan Company N.V. - Is the Worst Over?
Year 1999 will be extremely challenging; We predict minor revenue growth (max. 5%). Break-even net income is the most optimistic scenario. Year 2000 and after -

microsoft crm baan  partnerships with IBM and Microsoft in a marketing effort for brand recognition, as well as on partnerships with Application Service Providers like Bull and Metamor Worldwide. Year 2000 and after - Baan will still be a player to be reckoned with, however, the chance that Baan will be one of the Top 3 global ERP vendors has slipped away for good (90% probability). Vendor Recommendations Target Small-to-Medium Enterprises (SME) market segment with the entire product portfolio. Expand into enterprise applica Read More
Microsoft And Great Plains - A Friendship That Turned Into A Marriage
Software giant Microsoft treated itself with a $1.1B Christmas present; it announced an agreement to acquire its long-term partner Great Plains Software, a

microsoft crm baan  this could benefit IBM. Microsoft also signed a deal with another CRM vendor Pivotal Software not so long ago. Although Pivotal may be targeting larger companies, and Great Plains only has a deal to sell Siebel's mid-market product release for smaller companies, contesting CRM products could inevitably pose a problem for Microsoft's sales team and complicate these partnerships. These ramifications may become irrelevant though, if Microsoft actually splits into several companies as ordered by the final Read More
Great Plains: Strong Channel and Microsoft focus for Dynamic(s) Growth
Great Plains has established very strong branding and penetration within the Small-to-Medium Enterprises (SME) segment of the ERP market, with a large and loyal

microsoft crm baan  Plains: Strong Channel and Microsoft focus for Dynamic(s) Growth Vendor Summary Great Plains Software, Inc. is a global provider of enterprise business solutions for the small-to-medium enterprises (SME) market. Great Plains offers e-business applications for financials, distribution, enterprise reporting, project accounting, e-commerce, human resources management, manufacturing, sales and marketing management, and customer service and support. Founded in 1981, with headquarters in Fargo, ND, USA, the Read More
Microsoft Dynamics AX: The Chosen One Among Microsoft Dynamics ERP Equals? - Part 2
Part 1 of this blog series positioned all four Microsoft Dynamics enterprise resource planning (ERP) product lines and concluded that Microsoft Dynamics AX

microsoft crm baan  The Chosen One Among Microsoft Dynamics ERP Equals? - Part 2 Part 1 of this blog series positioned all four  Microsoft Dynamics   enterprise resource planning (ERP)  product lines and concluded that Microsoft Dynamics AX [ evaluate this product ] has been selected as the ace and  global “platform” player in selected industries in the Dynamics ERP lineup . In other words, the product has been providing an industry-enabling layer upon which certified partners can build their sub-vertical solutions Read More
CRM and Technological Solutions: Be the Customer
In CRM, and now e-CRM, its not about the technology, but about focusing on the locus of importance around which CRM applications grew; namely, the customer

microsoft crm baan  and Technological Solutions: Be the Customer CRM and Technological Solutions: Be the Customer R. Garland - June 22, 2001 Introduction  Be the bagel. It was a refrain I heard often in a metalworking shop class I took in one of my engineering classes back in college. The purpose of the class was for the students to both design and build an original device of their own creation, with the purpose of helping them understand that engineers can't work in a vacuum, and they need to understand the Read More
CRM: Creating a Credible Business Case and Positioning It with the CEO Part Two: Linking CRM with Organizational Direction
An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility implies that the document

microsoft crm baan  Creating a Credible Business Case and Positioning It with the CEO Part Two: Linking CRM with Organizational Direction Linking CRM with Organizational Direction Research that has linked the statistical relationships between organizational behavior and CRM success has identified the importance of senior management leadership and direction prior to the deployment of CRM applications. In other words, it is important that an organization pursues a strategy that is complementary to CRM before the Read More
NetSuite CRM+
NetSuite is a cloud customer relationship management (CRM) solution that delivers a real-time 360-degree view of your customer experience, from lead and

microsoft crm baan  CRM+ NetSuite is a cloud customer relationship management (CRM) solution that delivers a real-time 360-degree view of your customer experience, from lead and opportunity through to sales order management, upsell, renewals, and service.   In addition to advanced sales force automation (SFA), customer support, and marketing automation, NetSuite CRM+ delivers capabilities well beyond those offered by traditional CRM systems, including quotes, order management, commissions, sales forecasting, and Read More
Microsoft says: Pay No Attention to the Man Behind the Glasses
In one of the quicker reversals on record, Bill Gates and Microsoft issued conflicting statements within a day regarding the software giant's willingness to

microsoft crm baan  -February 17, 2000 [Reuters] Microsoft Corp. Chairman Bill Gates said the software giant would be willing to open to competitors the source code of its Windows operating system - its flagship product - to settle the antitrust lawsuit brought by the U.S. Justice Department, Bloomberg Television reported Thursday. Microsoft Corp. would be willing to open the source code for its Windows software to competitors in order to settle the antitrust case filed by the U.S. Department of Justice, a Bloomberg news Read More
Top Ten Reasons Why Your CRM Should Be Microsoft Dynamics CRM


microsoft crm baan  Your CRM Should Be Microsoft Dynamics CRM Read More
Baan Sinks Deeper into Red Quicksand
On May 3, analysts suggested that Dutch business applications maker Baan faces a takeover bid or a break-up, after the latest tumble in the troubled firm's

microsoft crm baan  Sinks Deeper into Red Quicksand Baan Sinks Deeper into Red Quicksand P.J. Jakovljevic - May 25, 2000 Event Summary On May 3, analysts suggested that Dutch business applications maker Baan faces a takeover bid or a break-up, after the latest tumble in the troubled firm's stock price. Baan shares fell as much as 34% in morning trading, taking their year-to-date slide to 85%. Analysts suggested that the decline might threaten a $135 million debt-for-equity swap with Bear Stearns, which, with a series of Read More
CRM Buyer's Guide
If you're interested in a CRM solution, here's a guide to help you zero in on the best one for your company's needs.

microsoft crm baan  Buyer's Guide CRM Buyer's Guide If you're interested in a CRM solution, here's a guide to help you zero in on the best one for your company's needs. With this CRM Buyer's Guide , you'll quickly get up to speed on all the key CRM considerations: business benefits of a CRM solution hosted vs. on-premise CRM, including advantages and disadvantages CRM market overview and history CRM cost considerations CRM solution providers You'll also learn about the essential CRM tools, including sales force automation Read More
Saleslogix CRM Best Practices Guide
Find out in the saleslogix CRM guidebook by nucleus research, a leading research analyst firm.

microsoft crm baan  CRM Best Practices Guide SalesLogix is a popular mid-market customer relationship management (CRM) solution that can grow your business by helping you acquire new customers and expand your existing accounts. Its relatively low cost and rapid deployment time means you can quickly enjoy the benefits of increased sales and profits. But how can you use SalesLogix CRM to your maximum advantage? And what are the best practices associated with it that you can pick up and profit from? Find out in the Read More
The Case for a New CRM Solution
CRM software has gone well beyond being a

microsoft crm baan  Case for a New CRM Solution CRM software has gone well beyond being a good to have capability. Senior management is now generally quite clear that this genre of software is needed. However, it also often acknowledged that companies that have deployed CRM software solutions have not obtained the benefits that were promised. When we understand the reasons for this dissatisfaction, we can make the case for a new CRM solution. See the benefits of a new CRM solution. Read More
Cutting the Risk from CRM Purchase and Deployment
Customer relationship management (CRM) applications have evolved from risky eighteen-month IT projects into productivity tools that any size of business can

microsoft crm baan  the Risk from CRM Purchase and Deployment Cutting the Risk from CRM Purchase and Deployment If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Intuit has completed the purchase of certain products from Entellium. Meet your CRM /Sales Force Automation needs with desktop and web applications developed by Intuit and trusted, third-party developers. Source : Entellium Resources Related to Risk from CRM Purchase and Deployment : Read More

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