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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 microsoft dynamics plm microsoft dynamics crm solutions in the entplmrise upper midmarket midmarket customer segments

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM) RFI/RFP Template

Sales Force Automation, Marketing Automation, Customer Service and Support, Analytics and Reporting, and Technical Functionality 

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Documents related to » microsoft dynamics plm microsoft dynamics crm solutions in the entplmrise upper midmarket midmarket customer segments

2011 Customer Relationship Management Buyer's Guide: Innovations in CRM


Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software space, focusing on cloud, mobile, and social options, and includes a section on the range of customer-centric and process-oriented add-ons and applications available. The guide also includes valuable CRM resources, case studies, and a directory of CRM vendors.

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Infor PLM Optiva


Infor PLM Optiva integrates product design functionality with program management, collaboration, and workflow capabilities. The company's solution features a central data repository that serves as a global backbone enabling a company to capture, share, and manage product development information, and collaborate with its customers and suppliers to bring new products to market at Internet speed. Optiva is a product development software solution for the food and beverage, chemicals, consumer packaged goods, and pharmaceutical industries, which helps companies bring products to market. Because the product is modular, Formation Systems helps companies taylor its functionality. Using the product's tools such as formula optimization and recipe management, can help - Create market-ready products - Elevate product quality with consistency - Integrate knowledge throughout the enterprise - Unite with key business partners

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The Future of the Manufacturing Supply Chain—Networked, Mobile, and Collaborative


As we move through 2015, the subject of the future of the supply chain has come back into focus. What does the future supply chain look like, and what do we expect some of the essential characteristics to be? Although this requires a degree of speculation, there are also some trends and technologies that clearly are having, and will continue to have, an enormous impact on the supply chain:

  • The next-generation supply chain will be a networked supply chain that will sit at the center of three lobes—demand aware, supply visible, and innovation networked.
  • Mobility, as well as modern mobile tools, continues to transform the way supply chains conduct their business.
  • Collaboration, via traditional or modern social media tools, is a critical capability for the future of the supply chain.
The ability to fully integrate the demand, supply, and innovation aspects of the supply chain into one networked entity is both exciting and unnerving. Data identification, capture, and analysis play a huge role in this future supply chain, and unless manufacturers plan to add employees (which we can assure you, they do not), the only practical solution is the deployment of technology solutions. In this white paper we discuss the importance of networks, mobility, and collaboration and the role we believe they must play in the future of the supply chain and the benefits that can accrue.

microsoft dynamics plm microsoft dynamics crm solutions in the entplmrise upper midmarket midmarket customer segments  manufacturing supply chain, next-generation supply chain, mobile supply chain, supply chain collaboration, Epicor, modern supply chain Read More

Compiere ERP & CRM


Compiere is an open source ERP software application with fully integrated CRM software solutions. The firm provides a comprehensive solution for small and medium enterprises (SMEs) in distribution and service on a global basis and covers all areas from customer management and supply chain to accounting. Compiere Open Source ERP & CRM especially supports service and distribution (retail and wholesale) industries with an integrated web store, covering material management, purchasing sales, accounting, and customer relations management.

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Client/Server and the Internet Converge: The Smart Client Application


Everyone wants the biggest bang for their IT buck—the most functionality and ease of use, deployed to the widest audience, for the lowest cost. But for years, packaged software, despite high up-front and recurring costs, has been a must-have. However, business professionals are beginning to recognize a more efficient approach to their software needs: the smart client.

microsoft dynamics plm microsoft dynamics crm solutions in the entplmrise upper midmarket midmarket customer segments   Read More

Keeping the Right People: Making the Right Decisions When It Counts


Corporate leaders must look carefully at how their companies are organized and staffed, and keep the “right” people. But who must be kept and who can you afford to let go? If you don’t know how to re-engineer your staff, you might not be saving as much as you think. Discover methods and technologies that can help you avoid the pitfalls inherent in any reduction in workforce—to save money while you retain the best talent.

microsoft dynamics plm microsoft dynamics crm solutions in the entplmrise upper midmarket midmarket customer segments   Read More

Customer Advocacy Part I: Creating the Business Case for Customer-centric Companies With Fanatical Customer Advocates


The new focus for business leaders is customer advocacy, soon to become the most important strategic initiative for cutting-edge, forward-thinking companies. A crucial department in the company is thus the customer contact center, as it plays a pinnacle role in branding, corporate image, and customer lifetime value. Adopting a customer-centric culture has a direct impact on corporate financial viability.

microsoft dynamics plm microsoft dynamics crm solutions in the entplmrise upper midmarket midmarket customer segments   Read More

The Versatile Group, Inc.


Founded in 1992, the Versatile Group is a privately held corporation headquartered in Dallas, Texas (US). The company provides business accounting software products that leverage proven technologies. Its customers represent a wide spectrum of business and industries.

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The Power of Cloud ERP on the Food Processing Plant Floor


For food processing companies, a comprehensive enterprise resource planning (ERP) solution offers a clear view of what is happening on the plant floor so they can track complete genealogies. Real-time data and flexible barcode functions enable efficiencies and productivity improvements. Download this white paper to learn more about the value of using a cloud/software-as-a-service (SaaS) ERP system on the food processing plant floor.

microsoft dynamics plm microsoft dynamics crm solutions in the entplmrise upper midmarket midmarket customer segments  erp on the food processing plant floor,what is erp,erp for,the erp,erp and,what is a erp system,what is an erp system,what is erp system,resource planning,software for erp,erp software,what is erp software,food industry companies,resources planning,erp software system Read More

The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010


This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences and build stronger buyer loyalty. Customers are increasingly online, want self-service options, and demand real-time responses. Also, social media has grown to be an important new channel for interacting with customers and engaging in innovative ways.

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Financials in the Cloud: Boosting Efficiency and Control in the Mexican Market


Despite the benefits of migrating to the cloud, many organizations are still new to this paradigm for the provision of computing services. For countries in the developing world, especially in Latin America and Mexico, the cloud can enable the acquisition of best-of-breed computing services at a more attainable cost. This report explores some of the features and functions of the Oracle Financials Cloud solution from a general business perspective and looks at the value that cloud solutions can add to organizations, particularly in the Latin American and Mexican markets.

microsoft dynamics plm microsoft dynamics crm solutions in the entplmrise upper midmarket midmarket customer segments  Oracle Financials Cloud, Mexico cloud market, cloud financials, cloud financial software, Latin America cloud market, ERP financials, Read More

Dynamics AX


Microsoft Dynamics AX (formerly Navision Axapta) was created through the merger of Navision Software A/S and Damgaard A/S in December 2000, and it was acquired in 2002 by Microsoft. Dynamics AX is a multilanguage, multicurrency enterprise resource planning (ERP) solution for growing or midsize and larger companies. With applications for financial management, customer relationship management (CRM), supply chain management (SCM), human resource management, project management, and analytics, Dynamics AX integrates with Microsoft products such as SQL Server, BizTalk Server, Exchange, Office, and Windows. Dynamics AX was designed with one database, one toolbox, one business logic, and one source code.

microsoft dynamics plm microsoft dynamics crm solutions in the entplmrise upper midmarket midmarket customer segments  AX Microsoft Dynamics AX (formerly Navision Axapta) was created through the merger of Navision Software A/S and Damgaard A/S in December 2000, and it was acquired in 2002 by Microsoft. Dynamics AX is a multilanguage, multicurrency enterprise resource planning (ERP) solution for growing or midsize and larger companies. With applications for financial management, customer relationship management (CRM), supply chain management (SCM), human resource management, project management, and analytics, Read More

The Magic Is in the Screen


Projection is often seen as the big compromise: you must have either a very powerful and bright projector or a very dark room to achieve high-quality, commercially acceptable images. However, many people don’t know that a revolutionary concept is now available—a screen technology that allows very high-quality projected images in brightly lit environments that removes the need for dark rooms or very expensive projectors.

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A Product Note: Attensity and the Voice of the Customer


Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management (CEM) solutions. TEC analyst Jorge García looks at how Attensity’s CEM products can help organizations analyze customer conversations across multiple channels, extract actionable data and insights, and route conversations for rapid and effective response, improving their customers’ experience and loyalty.

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Social CRM: Customer Relationship Management in the Age of the Socially-empowered Customer


Most of your customers and prospects expect you to be involved in social media—and they’ll be more likely to do business with you if you are. So how do you expand your customer relationship management (CRM) strategy to engage social customers, and gain their trust? Discover how to integrate Web 2.0 social media tools and strategies into your traditional CRM efforts for better, more meaningful customer relationships.

microsoft dynamics plm microsoft dynamics crm solutions in the entplmrise upper midmarket midmarket customer segments  customer intelligence,customer service,consumer relationship system,business intelligence,enterprise relationship management,employee experience management,customer experience,consumer relationship system Read More