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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 microsoft service request template


Microsoft Business Network (MBN)--Coming of Age? Part Two: Market Impact
Microsoft Business Network (MBN) has the potential to deliver the never really (or hardly ever) realized benefits of early dot-com era Internet trading

microsoft service request template  [ISP], such as, well, Microsoft Service Network [ MSN ], EarthLink or America Online [ AOL ]) and even from specialized services (e.g., community building, performing request for quotes [RFQs], conducting auctions and reverse auctions, etc.), often without charging single transaction fees and unnecessarily repelling the customers wary of being nickeled and dimed till blue in face . To that end, MBN has been for some time (over two years) in live use in Mexico and Argentina as a part of Microsoft

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM) RFI/RFP Template

Customer Engagement Management, Contract and Warranty Management, Work Order Management, Inventory, Logistics, and Parts Planning, Workforce Forecasting and Planning, Scheduling and Routing, Integration, and Analytics &Reporting and Technical Functionality 

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Cincom Sticks to CONTROL of ETO and MRO Part 3: Challenges and User Recommendations


Cincom Manufacturing Business Solutions will have to address inevitable challenges in order to continue to thrive in a ruthless competitive environment with a limited opportunity and functionality that cannot easily be leveraged in many other diverse sectors. Many larger vendors with more resources and leading-edge technology have invaded Cincom's stronghold, and have also been closing the functional parity gap.

microsoft service request template  Cincom embraced the trendy Microsoft technology (described in Part Two) that promises a building-block approach to application development, and XML-based interconnectivity, its vast majority of customers still run on a fat client two-tier client/server architecture and on its proprietary SUPRA® database. Migrating these onto new, more advanced product releases and/or continued concurrent support of diverse product architectures will demand bloated R&D resources. The technological foundation disparity of Read More

One Offering to Watch Unfold in 2012: UNIT4 Business Analytics Apps


For me, the third week of December 2011 was a week of revelations of sorts in the realm of enterprise applications. Amid all the IT punditry/buzzword talk throughout the year about cloud computing, analytics, mobility, social, and in-memory, there were two concrete announcements in mid-December from two vendors that gave me pause. Both vendor product announcements are still far away from their

microsoft service request template  SAP, Oracle , and Microsoft Dynamics installs at service businesses living in change (BLINC TM ). Reportedly, there were over 30 such replacement deals largely due to the incumbent ERP systems’ inflexibility, which was over 10 percent jump compared to 2010.  The average new business deal-size for Agresso was reportedly up by 29 percent to US$648k, and the ABW ERP system’s post-implementation agility and Coda’s interoperability continue to be one of the top three deal drivers. New! -- Rethinking Read More

4 Essential Components for Successful Sales


Most companies are aware that the buying processes of the world and its buyers are changing, but many have yet to recognize the need to make changes within their own sales force. Often sales professionals don’t have the proper skills or tools needed to be successful. But by integrating the four sales process components, they’ll be able to capture information that can be used to place them high above the competition.

microsoft service request template  business success. Source : Microsoft Dynamics Resources Related to 4 Essential Components for Successful Sales : Sales Force Management System (Wikipedia) Customer Relationship Management (CRM) (Wikipedia) 4 Essential Components for Successful Sales Sales Force is also known as : sales force management system , sales force automation , SFA , sales force automation system , sales force management , sales proposals management system , sales proposals automation , consultative sales management system , Read More

Standard Benchmark on Hewlett-Packard ProLiant Servers


In August 2006, Microsoft conducted a Microsoft Dynamics AX 4.0 standard distribution benchmark to measure the performance and scalability characteristics of the application in a simulated distribution scenario. This benchmark exercised core accounts receivables scenarios around order entry through invoicing, in addition to procure-to-pay processes around purchase order creation through receiving of goods. We look at the methodology and results.

microsoft service request template  Edition 32-bit version of Microsoft SQL Server 2005 with Service Pack 1 (SP1) Database Disk Configuration EMC CX600 /w 4 GB 50/50 Raid Group 0 14 x 73 GB 10K RPM Raid 0 (Database) Raid Group 1 04 x 73 GB 10K RPM Raid 0 (Log) Raid Group 2 14 x 73 GB 10K RPM Raid 0 (Database) Raid Group 3 10 x 73 GB 10K RPM Raid 0 (TempDB) Benchmark Data Composition The benchmark was run on a 177 GB base database. The system was configured as follows: 50,000 customers across 100 customer groups 100,000 items across 100 Read More

Web Self-Service


This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on investments (ROI). The key is to understand your customer, your products and services, and the tools available to deliver service to maximize customer satisfaction and reduce customer service costs. This paper will discuss the various self-service options available, how to utilize best practices, delivery technology and how customer self-service is tied to the "big picture" of customer relationship management (CRM).

microsoft service request template  Self-Service This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on investments (ROI). The key is to understand your customer, your products and services, and the tools available to deliver service to maximize customer satisfaction and reduce customer service costs. This paper will discuss the various self-service options available, how to utilize best practices, delivery technology and how customer Read More

The Rising Financial Importance of Service


For the Best-in-Class, service is a profit center and a competitive differentiator. As a result, these organizations are yielding soaring financial results. Download this infographic from the Aberbeen Group and see how organizations can win by providing best-in-class service to their customers.

microsoft service request template  Rising Financial Importance of Service For the Best-in-Class, service is a profit center and a competitive differentiator. As a result, these organizations are yielding soaring financial results. Download this infographic from the Aberbeen Group and see how organizations can win by providing best-in-class service to their customers. Read More

Giving Service Companies a Fast Start


But, there are ways you can succeed, and you can find out about them in the sap white paper, giving service companies a fast start.

microsoft service request template  Service Companies a Fast Start If you're in IT services or strategic consulting, you're getting squeezed from all sides . Global competition is driving down margins and profits. Fixed-price contracts are pushing up project and delivery risks. And the economy's in deep recession. You know you have to cut costs and increase operational efficiencies. But will your software allow you to do what you need to? If you're using outdated, non-integrated software systems, the answer could be no. But, there Read More

4 Steps to Choosing the Right Device for Field Service Mobility


Choosing the right device for field service management needs is not easy. This white paper will guide you through the different factors, including your organization’s technology outlook, how a customer’s perceptions of you might be affected by the device, and how the hardware features make your employees more efficient. Know the four steps to consider for choosing the right device for your field service mobility needs.

microsoft service request template  Steps to Choosing the Right Device for Field Service Mobility Choosing the right device for field service management needs is not easy. This white paper will guide you through the different factors, including your organization’s technology outlook, how a customer’s perceptions of you might be affected by the device, and how the hardware features make your employees more efficient. Know the four steps to consider for choosing the right device for your field service mobility needs. Read More

The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010


This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences and build stronger buyer loyalty. Customers are increasingly online, want self-service options, and demand real-time responses. Also, social media has grown to be an important new channel for interacting with customers and engaging in innovative ways.

microsoft service request template  Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010 This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences and build stronger buyer loyalty. Customers are increasingly online, want self-service options, and demand real-time responses. Also, social media has grown to be an important new channel for interacting with customers and engaging in innovative ways. Read More

Microsoft Dynamics CRM Getting Rounded Out


With nearly 4 million users worldwide and a competitive hold in the sales force automation realm, what does Microsoft have in store for its Dynamics CRM offering? The vendor is seeking to provide its customers with “smarter marketing” features and a variety of social media analysis capabilities to more effectively engage their customers and deliver the most impact to their business. Get the details in P.J.’s report.

microsoft service request template  automation realm, what does Microsoft have in store for its Dynamics CRM offering? The vendor is seeking to provide its customers with “smarter marketing” features and a variety of social media analysis capabilities to more effectively engage their customers and deliver the most impact to their business. Get the details in P.J.’s report. Read More

What Is Software as a Service?


Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors. Its software is designed to be delivered as a service, security is better, rich user interfaces are available, and it has greater interactivity.

microsoft service request template  Is Software as a Service? Introduction There has been confusion about the meaning of software as a service (SaaS) and on-demand. This confusion, further muddled by the existence of the former hosting and application service provider (ASP) models, has bred a range of often fuzzy and sometimes incorrect assumptions. For many it is difficult to ascertain whether SaaS or on demand imply that the software application is hosted; that is some kind of hosting middleman is needed to provide users with access Read More

Development Tools for Microsoft Dynamics GP


Microsoft development tools will help developers and independent Microsoft software vendors integrate Microsoft Dynamics GP with existing applications. This accounting and business management system includes many features and benefits, as well as guidelines to help developers choose the right tools for various development tasks and create custom applications that integrate with Microsoft Dynamics GP.

microsoft service request template  Tools for Microsoft Dynamics GP Microsoft development tools will help developers and independent Microsoft software vendors integrate Microsoft Dynamics GP with existing applications. This accounting and business management system includes many features and benefits, as well as guidelines to help developers choose the right tools for various development tasks and create custom applications that integrate with Microsoft Dynamics GP. Read More

Microsoft to Purchase Softway Systems


Microsoft Corp. announced on September 20th that it will purchase privately held Softway Systems Inc., a developer of Unix/NT interoperability software.

microsoft service request template  Softway Systems Event Summary Microsoft Corp. announced on September 20, 1999, that it will purchase privately held Softway Systems Inc., a developer of Unix/NT interoperability software. Microsoft said this move will strengthen its position in the interoperability market, and help Unix users migrate to Windows NT. Market Impact This acquisition will provide Microsoft with a stronger position in the Unix market, since Unix applications will be able to run natively on Windows NT. Softway also intends to Read More