The last few years have been harsh on most vendors within the CRM market segment, particularly on Onyx and Pivotal. The economic downturn and the standstill in IT spending have hit each company at a time when it was ramping up product development and business expansion.
far, few customers have migrated to Pivotal's latest web architecture, version 5.0, since its release in April 2003; however, Onyx did it mid-2002 with Onyx Enterprise 4.0 release, when it web-enabled even its legacy client/server product Onyx Customer Center . Meanwhile, I has released another version, Onyx Enterprise 4.5 , and the solution also shares critical information among employees, customers, and partners through three role-specific, web services-based portals. This has resulted in approximately