In this service economy it is not surprising to hear about smart innovative companies whose businesses have been blossoming due to the superior customer service they provide. Zappos and its “Powered by Service” tagline is a crown example.
Many vendors that offer customer service software solutions, especially those that bundle customer relationship management (CRM) with
mobile phone rate plans
portal on the web, mobile connected devices). KANA Overtone, 360° Social Listening -- KANA Overtone is a social listening platform designed for B2C enterprises with high customer volumes. that goes beyond merely monitoring to actually uncovering the topics, meaning and sentiment of customer conversations. Continuous, real-time and deep textual analysis of the massive information from all social media, as well as direct online feedback from the Web, email, and surveys, give users the actionable