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A Candid Conversation with a Field Service Workforce Management Leader
ClickSoftware, rooted in field service workforce scheduling and optimization, provides automated workforce management and optimization solutions, on-demand and

mobile wireless field service  field service management and mobile workforce management (MWFM) scenarios, and it is now more than mature enough to merit serious consideration by service organizations looking for such solutions. TEC: Why has scheduling in field force thrived for all this time, which is not the case with advanced planning and scheduling (APS) in manufacturing? SM: We’re not sure, but here’s one guess: Some (or most) manufacturing involves people and machines, which are dedicated to specific tasks for a long period Read More...
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » mobile wireless field service


Architecture Evolution: From Web-based to Service-oriented Architecture
Traditional enterprise systems have proven difficult to change and extend. The inherent problem of old core code and business logic duplication is part of the

mobile wireless field service  outside trading partners and mobile employees. These web-based applications are hybrid in form, bringing together proprietary legacy elements, either host-centric or client/server, with thin-client, browser-based interfaces. The trick is to bring the advanced functionality of ERP systems to the Web, but broken into components and without the need for an additional layer of wrapper architecture. Some vendors have also begun to add mobility hooks into their suites so that ERP sessions can be accessed via Read More...
One Vendor’s Mission to Make Service Businesses Click - Part 2
Part 1 of this blog series introduced ClickSoftware Technologies (NASDAQ: CKSW). Until recently, the software company focused solely on workforce and service

mobile wireless field service  growth engines, such as  mobile computing  solutions, shift planning (rostering) solutions, and solutions for the  Small to Medium Businesses (SMBs) .  What ClickSoftware Offers ClickSoftware’s traditional sweet spot customer would be any organization that has over 100 field resources. The flagship Service Optimization Suite , currently at Version 8 , is the suite of applications created for this market space. The product components can be included in an offering by one of ClickSoftware’s Read More...
Navigating Between Service Management Scylla & Charybdis - Part 2
Part 1 of this series analyzed the phenomenon of the rise of the service economy: the increasing importance of the service sector in industrialized economies

mobile wireless field service  field service without modern  mobile computing  tools, making us wonder how we were even able to live without these wireless gadgets only a decade ago. In the past several years, service organizations have evolved from having little or no contact with technicians in the field, to frequently communicating with them using cell phones and other  mobile devices . The population of mobile workers and the number of personally owned devices entering the enterprise is growing exponentially. According to Read More...
Supply Chain Management: Morphing the Functional Scope of Service Parts
The quintessential business challenge is to minimize downtime on assets while minimizing the cost of spare and replacement parts inventory. To meet these

mobile wireless field service  side. In this regard, mobile, wireless technologies are playing an increasingly important role. Service Life Cycle Management This brings us to service life cycle management (SLM), which is a holistic business initiative focused on the after-sale service of products and clients. Simply put, SLM focuses on making more money from the product after the initial sale and is a way to become a strategic part of the customer's business after the sale is completed. Another benefit of SLM is the automation and Read More...
Enterprise Resource Planning for Services: Has Software as a Service Become Service-oriented Architecture for Small to Medium Businesses?
In the past, enterprise resource planning (ERP) initiatives were far too costly for smaller organizations to consider. However, a trend has recently emerged

mobile wireless field service  enterprise resource planning,ERP,software as a service,SaaS,SaaS business model,small to medium business,SMB,service-oriented architecture,SOA,professional services automation,PSA,on demand,customer relationship management,CRM,extensible markup language Read More...
The Mobile App Debate-HTML5: Hype or Help?
Today, virtually any app developer who uses the browser-based approach to develop a mobile app is deploying the app using HTML5—the next-generation of the

mobile wireless field service  Mobile App Debate-HTML5: Hype or Help? Today, virtually any app developer who uses the browser-based approach to develop a mobile app is deploying the app using HTML5—the next-generation of the coding language that’s been running Web pages for about two decades. The motivation to use HTML5 on mobile is simple: adaptability. This white paper presents five primary reasons on why the consumer or customer may not necessarily reap the benefits of this approach. Read More...
Is Your Current HR Service Delivery Model Working for You?
This white paper examines the human resources (HR) service delivery challenges facing organizations today, outlines a common approach to delivering world-class

mobile wireless field service  HR service delivery model,human resources service delivery,workforce service delivery,streamlined HR service delivery,hr operational excellence,HR service delivery trends,PeopleSoft Workforce Communications,PeopleSoft HelpDesk for Human Resources,Oracle HCM Read More...
Securing Mobile Apps in a BYOD World
The next wave of exploiting the power of mobile devices involves the apps that run on them. Increasingly, enterprise IT organizations will be under pressure to

mobile wireless field service  Mobile Apps in a BYOD World The next wave of exploiting the power of mobile devices involves the apps that run on them. Increasingly, enterprise IT organizations will be under pressure to build or purchase mobile apps that meet the requirements of enterprise employees and business units. Firms will need security that can span multiple devices and heterogeneous IT systems and provides protection for the devices and their data. For most organizations, a scarcity of resources for mobile app Read More...
Market Landscape Report: Field Service Management
If you have a mobile, customer-facing workforce, you need field service management (FSM) software. An FSM solution provides essential functionality—from

mobile wireless field service  If you have a mobile, customer-facing workforce, you need field service management (FSM) software. An FSM solution provides essential functionality—from planning and scheduling to work order management, to customer engagement—that’s missing from most ERP and CRM systems. Get a comprehensive overview of the FSM space, and learn about key functionality, major vendors, and the latest market trends in this market landscape report. Read More...
K2 Takes BPM Mobile
K2 has released an updated K2 Mobile app for iPhone and iPad users. The app, available for current K2 blackpearl and K2 Appit customers, provides users with

mobile wireless field service  Takes BPM Mobile K2 has released an updated K2 Mobile app for iPhone and iPad users. The app, available for current K2 blackpearl and K2 Appit customers, provides users with access to K2 tasks on their iPhone or iPad.   Customers can use the K2 Mobile app to review and respond to any K2 task, across any process, so they can access data directly from their iPhone or iPad and redirect or share tasks with other users. The new release is native to iOS 7, but K2 already has Android and Blackberry Read More...
Identify and Leverage Your Existing Service Life Cycles
Service management has become critical for today’s organizations. To remain competitive, businesses need more appropriate services to support their customers

mobile wireless field service  IBM,service management,managed services,it service management,service management it,service management software,business service management,field service management,it managed services,itil service management,service level management,service management operations,it management services,it services management,service desk manager Read More...
SAP field service
SAP offers an end-to-end service management solution that can be used across all the departments of a company to manage contracts, process issues, and

mobile wireless field service  Field Service Management ,FSM Read More...
Mobile Applications for Human Resources: The Future Is Here!
Is your organization using mobile apps for human resources (HR) yet? Do you know if you should be, or even could? If you want to run mobile HR apps, do you

mobile wireless field service  Is your organization using mobile apps for human resources (HR) yet? Do you know if you should be, or even could? If you want to run mobile HR apps, do you know the best business process candidates to run mobile? Mobile apps for HCM are still coming into their own right, and this article will give help you define a strategy for rolling out apps and understand which HR functions are best suited for them. As a registered TEC member, your contact information may be shared with the sponsors of this content. Read More...
E-Business Customer Service Success at H.B. Fuller Company
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service.

mobile wireless field service  in products ranging from automobiles to envelopes, and cereal boxes to satellites. H.B. Fuller sells to customers directly and through distributors in more than 100 countries. H.B. Fuller North America (HBF NA) is the largest division, and forms the umbrella over much of H.B. Fuller's North American sales and operations. It includes the corporation's mainstay strategic businesses of adhesives, sealants, and coatings. Company Problem    Bonnie Nord, Customer Service Manager of HBF NA's Customer Read More...

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