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Social CRM: Customer Relationship Management in the Age of the Socially-empowered Customer
Most of your customers and prospects expect you to be involved in social media@and they’ll be more likely to do business with you if you are. So how do you

monitor and track customer contact and activity  | Marketing Strategy | Monitor CRM Software System | Monitor CRM Structure | Monitor CRM System | Monitor CRM System Model | Monitor CRM System Process | Monitor CRM System Solutions | Monitoring CRM Software System | Monitoring CRM System | Monitoring CRM System Model | Monitoring CRM System Process | Monitoring CRM System Solutions | Network Architecture | Process Strategy | Process Technology | Process Centric | Product Innovation | Relationship Management | Relationship Management | Sage CRM | Social Read More...
Business Performance Management
Business performance management (BPM) enables organizations to translate strategies into plans, monitor execution, and provide insight needed to manage and improve financial and operational perf...
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Documents related to » monitor and track customer contact and activity


Some Belated Insights from, well, Deltek Insight 2010 - Part 1
The month of May is usually the high season of software vendors’ conferences, but mid-May 2010 was a bit extreme: I was invited to four major user

monitor and track customer contact and activity  location to status and monitor programs. Program Managers (PMs) and CAMs need access to scheduling, cost management/ earned value management (EVM) , risk management, and estimating tools, and for many years there was no single vendor that offered it all (i.e., each tool had to come from a separate vendor). What lies at the heart of this new solution is customizable workflow and alerting engine. Program managers will be able to define the optimal business processes for handling things such as scope Read More...
E-mail Response Management
E-mail inquiries for the customer service sector are expected to explode from 2.9 billion messages in 2005, to 7.2 billion by 2010. This means that a company’s

monitor and track customer contact and activity  reports allow administrators to monitor response time and search detailed communication history providing an audit trail for reviewing customer issues and escalation resolution. These critical reports help managers understand key information on how customers are won or lost . Automatic email Distribution and Management software provides a win-win situation for both email customers and companies, since email customers get speedy and appropriate responses, and businesses are able to satisfy their Read More...
Building the Small Contact Center
Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that

monitor and track customer contact and activity  in real time and monitor the status of each agent and queue from their desktop PC. By providing true, real-time information, desktop monitor systems help managers make the right decisions at the right time. Converged voice/data networking Contact Recording systems These enable companies to record and retain the entire customer contact experience. Such systems are useful for quality assurance and employee training purposes. They also help resolve disputes and ensure the accuracy of customer orders. A Read More...
The Changing Face of CRM
The recent economic slowdown has illustrated how interwoven our global economies really are. The demands to increase enterprise performance has accelerated

monitor and track customer contact and activity  sales performance analyses to monitor results by region and individual territory • Apply product configurations and estimates to enable the sales staff to provide accurate and timely quotes to their customers, on–the-fly • Employ collaborative tools to ensure accurate information is delivered to the customer • Ensure customer retention by providing consistent personalized service across all client interactions The Evolution of CRM: CRM 2.0 The CRM space has evolved from a one dimensional set Read More...
Profiting from Customer Lifecycle Value
Even the most competent customer relationship management (CRM) products cannot guarantee success without a well-grounded strategy. Often CRM initiatives rush to

monitor and track customer contact and activity  from Customer Lifecycle Value Even the most competent customer relationship management (CRM) products cannot guarantee success without a well-grounded strategy. Often CRM initiatives rush to fix the technology and business-alignment issues, resulting in temporary CRM success. The purpose of this document is to help organizations in understanding customer lifecycle value for maximizing profits. Read More...
Best Practices for Improving Performance in Your Contact Center
Discover the top six approaches to a high-performing contact center in the executive brief, Best Practices for Improving Performance in Your Contac...

monitor and track customer contact and activity  Practices for Improving Performance in Your Contact Center Best Practices for Improving Performance in Your Contact Center Your contact center is your front line for customer service and satisfaction. But is it running at peak performance—keeping your customers happy and building solid, loyal relationships? Discover the top six approaches to a high-performing contact center in the executive brief, Best Practices for Improving Performance in Your Contact Center . You'll learn how to manage your Read More...
Customer Profile: Transplace
As a Lean Six Sigma service company, third-party logistics (3PL) provider Transplace emphasizes eliminating waste, simplifying processes, and demonstrating

monitor and track customer contact and activity  Profile: Transplace As a Lean Six Sigma service company, third-party logistics (3PL) provider Transplace emphasizes eliminating waste, simplifying processes, and demonstrating continuous improvement. Those values were on display when the company replaced a host of manual document management processes with a modern workflow solution. Learn how that new solution helped Transplace streamline operations and better serve customers. Read More...
Customer-oriented Banking and Account Origination
A decline in customer loyalty has put a great deal of pressure on financial institutions of late. Thus, as banks tailor products and services to meet customer

monitor and track customer contact and activity  oriented Banking and Account Origination A decline in customer loyalty has put a great deal of pressure on financial institutions of late. Thus, as banks tailor products and services to meet customer demands, they must also boost revenue. That’s why it’s essential to target your most profitable customers with real-time insight that helps you drive revenue, increase profitability, and build long-term relationships with those customers. Read More...
Laying the Foundation for Customer Data Integration
For increased revenues and improved profitability, customer data integration (CDI) should be a vital part of your business processes. CDI, unlike customer

monitor and track customer contact and activity  the Foundation for Customer Data Integration For increased revenues and improved profitability, customer data integration (CDI) should be a vital part of your business processes. CDI, unlike customer relationship management (CRM), can deliver a valuable single view of a customer, without necessitating yet another complex system needing vast technical and organizational effort. Learn about CDI’s core capabilities, and which style of CDI is your best match. Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company

monitor and track customer contact and activity  Relationship Management (CRM) Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, Read More...
Customer One Solutions, Inc.
Customer One Solutions (COS) is a consulting firm specializing in the evaluation, selection and implementation of Customer Relationship Management (CRM) and

monitor and track customer contact and activity  One Solutions, Inc. Customer One Solutions (COS) is a consulting firm specializing in the evaluation, selection and implementation of Customer Relationship Management (CRM) and Business Process Management (BPM) solutions. COS has implemented CRM solutions at organizations that range in size from 45,000 worldwide employees to 12 local employees. Our areas of expertiese include Financial services, telecommunications, manufacturing and professional service organizations. We specialze in the needs of Read More...
Defining the Value of Customer Loyalty
What does customer relationship management (CRM) mean to you? What is its value? Thousands of companies have ventured down the CRM path@many successfully, and

monitor and track customer contact and activity  the Value of Customer Loyalty What does customer relationship management (CRM) mean to you? What is its value? Thousands of companies have ventured down the CRM path—many successfully, and others not. The reason may lie in the fact that CRM is sometimes viewed incorrectly, or may in fact be misunderstood. We provide some insights about the value of CRM in defining customers, increasing customer loyalty, and increasing your profits. Read More...
Front-to-back-office Integration: Improving Your Customer Life Cycle Management
Research shows that back-office connectivity is not addressed by many customer relationship management (CRM) solutions@meaning, customer data cannot be shared

monitor and track customer contact and activity  issues by introducing exceptions monitoring, mandatory fields, and removing the need to reenter and recheck information as transactions pass from one stage to the next. However, these measures do not fully address quote-to-cash business process requirements if the back-office environment remains disconnected from the front-office system. For example, if a member of the sales team generates a quote based on out-of-date pricing information or stock availability, and subsequently converts this quote into a Read More...
Customer Care & Billing RFI/RFP Template
General Requirements, Mediation, Provisioning, Sales and Marketing, Customer Billing, Customer Care, Packages and Promotions, Accounts Receivable, Financial

monitor and track customer contact and activity  Care & Billing RFI/RFP Template General Requirements, Mediation, Provisioning, Sales and Marketing, Customer Billing, Customer Care, Packages and Promotions, Accounts Receivable, Financial Systems, Enterprise Data Warehouse, Reporting, Telephony Products and Services, Utility Products and Services, CATV Products and Services, IP Products and Services, EBPP Services, Technical Requirements Read More...

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