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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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Remedy Makes CRM a Personal Matter
Remedy announced its acquisition of Axtive Software Corporation, a provider of relationship marketing software that supports personalized interactions between

more free sample proposals  enable Remedy to have more attractive product offerings. Anyone who has to interact with a web site when what they really want is personal attention will welcome sites that seem to remember their last calls and can tailor information to their skill level and previous history. Companies benefit from increased information and from additional possibilities for creating marketing relationships with customers. While the CRM product is certainly the right place to start integrating personalization, it will be i

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Small Business Software (SBS) RFI/RFP Template

General Ledger, Accounts Payable, Accounts Receivable, Payroll, Inventory, Job and Project Costing, Fixed Assets, Sales Management, Budgeting, Manufacturing,  Product Technology  

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5 Tips for Energizing Your Sales Organization and Realizing Enterprise-wide Value with On-demand CRM


Increasingly, midsize companies are looking to customer relationship management (CRM) to energize their sales organizations and make the entire sales ecosystem more efficient. But while many solutions for midsize companies can be rapidly deployed to quickly energize a sales organization, what happens after that first jolt? Discover five tips for making sure your CRM choice continues to deliver return on investment (ROI).

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2008 Software Re"solutions"


A new year is upon us and with that, the word “resolution” comes to mind...res-o-l-u-tion – [rez-uh-loo-shun n] - noun 1. a resolve or determination: to make a firm resolution to do something. 2. the act of resolving or determining upon an action or course of action, method, procedure, etc. 3. the mental state or quality of being resolved or resolute; firmness of purpose. 4. the act

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The Five Sure-fire Strategies for Gaining Management Approval for WMS Projects


Despite the consensus that warehouse management systems (WMS) offer many benefits, getting approval for a new system is challenging. You need to get key decision makers in operations, IT, and finance—as well as the executive team and the board of directors—to see value in the proposed WMS. But how can you improve your chances of getting management approval? Discover five strategies for information-gathering and approval.

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How to Create a Business Case for Your Human Resources System


Getting CFO or CEO approval to purchase a new software system is often a challenge—but more so if that system is for human resources (HR), as HR is not traditionally considered a profit center. You need a business plan to gain management buy-in for your proposed HR project. Not sure what your plan should address? Find out the key components of a persuasive and detailed business case, so you can get support for your initiative.

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Moxie Software Offers Free Social Collaboration Apps


The days of companies making serious investments in general purpose social networks and collaboration tools seem to be numbered. The true value of collaboration tools comes only via enabling particular best practices and helping solve certain issues and situations. To that end, Moxie Software, a provider of customer-centric enterprise social software, recently announced the availability of its

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Eedo Knowledgeware Helps Lufthansa Go the Extra Miles & More


Lufthansa, one of the world’s leading airlines, wanted to improve the way it trained its Miles & More loyalty program customer service staff. Traditionally, training was a five-day, classroom-based workshop, but the company now wanted more flexibility in its training approach. By moving to a blended learning content management system (LCMS), Lufthansa experienced a 65 percent savings on course development costs.

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Realizing More Savings with Oracle Procurement Cloud


Smarter spend management is lacking in most organizations, largely due to the tools being used to manage their procurement processes. Learn about best-of-breed functionality, combined with cloud and native connectivity, that helps businesses automate and standardize processes on both the strategic and transactional sides of procurement.

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How to Achieve More in the Current Economic Climate


The question constantly being asked by Microsoft® customers is, “How can Microsoft® help our company save money?” Customers want an integrated, adaptable business management solution that works well with, and is similar to, familiar Microsoft® software. Find out about the solutions Microsoft® believes are the best for helping its customers save money, to gain a competitive advantage and fuel business productivity.

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IONA Purchases Netfish Technologies (And Much, Much More)


As the last step in a long list of acquisitions, IONA Technologies has purchased Netfish Technologies, a provider of integrated XML-based B2B process collaboration solutions. This acquisition, along with six others including the Sagavista EAI technology, completes IONA’s strategy to create a Total Business Integration™ solution with the IONA Suite.

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How to Get More Value from Your Survey Data


This white paper introduces four types of advanced analysis—cluster, factor, reliability, and regression—that can help you gain insights that you might miss using basic methods. By expanding your survey analysis toolkit, you can delve deeper into data to increase understanding of survey responses and respondents, create better measures of concepts, and make more accurate predictions about behaviors and attitudes.

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Sword Ciboodle-One More BPM-Centric CRM Provider


What does BPM have to do with CRM? Sword Ciboodle can tell you. The vendor delivers process-based customer interaction solutions to contact centers to improve the customer experience by improving customer-facing processes. TEC principal analyst P.J. Jakovljevic reviews the vendor’s key offerings and sits down with Ciboodle’s VP of product and market strategy to discuss the company’s challenges, strategies, and technologies.

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Who Could Object to Faster, More Responsive Supply Chains?


Today, global manufacturers have all but abandoned traditional vertical supply chain management to adopt the more flexible horizontal and virtual supply chain concepts. But in changing their business model, they have given up a fair amount of control over their supply chain processes.

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Intentia’s Intents To Be More Fashionable


Intentia remains solid, with both a new product portfolio and an increase in license revenue. The company, which is unimpeded by the current economic slump, finally seems to be realizing that it needs to achieve stronger global brand recognition well beyond its esoteric apparel/fashion vertical stronghold.

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